[{"data":1,"prerenderedAt":153},["ShallowReactive",2],{"$AT5N6C5dAI":3},{"story":4,"region":152},["Reactive",5],{"name":6,"created_at":7,"published_at":8,"updated_at":9,"id":10,"uuid":11,"content":12,"slug":68,"full_slug":137,"sort_by_date":49,"position":138,"tag_list":139,"is_startpage":52,"parent_id":140,"meta_data":49,"group_id":141,"first_published_at":142,"release_id":49,"lang":56,"path":49,"alternates":143,"default_full_slug":49,"translated_slugs":49},"Staff Retention in Hospitality: Why half your new hires could leave in less than a year","2020-06-24T03:18:36.385Z","2022-11-17T23:36:33.777Z","2022-11-17T23:36:33.801Z",14078887,"d43e8ce2-63b0-443a-9eee-c0a35a266a6a",{"seo":13,"_uid":21,"author":22,"content":59,"headline":6,"component":64,"post_date":65,"thumbnail":66,"types_tag":77,"features_tag":105,"industries_tag":106,"related_articles":135,"ways_of_working_tag":136},{"title":14,"plugin":15,"seoTitle":16,"description":17,"seoKeywords":18,"seoTitleInput":19,"seoDescription":20},"SEO Metadata","deputy-seo-metadata","Staff Retention In Hospitality - Keep Your Staff - Deputy Australia","This plugin provides a robust implementation of various SEO metadata requirements","hospitality scheduling software","Staff Retention In Hospitality - Keep Your Staff","Staff Retention in Hospitality: Why half your new hires could leave in less than a year. Find out more today on the Deputy management blog!","0d39fb7a-15f6-4fce-ab7e-cc84ba011fc3",{"name":23,"created_at":24,"published_at":25,"updated_at":26,"id":27,"uuid":28,"content":29,"slug":47,"full_slug":48,"sort_by_date":49,"position":50,"tag_list":51,"is_startpage":52,"parent_id":53,"meta_data":49,"group_id":54,"first_published_at":55,"release_id":49,"lang":56,"path":49,"alternates":57,"default_full_slug":49,"translated_slugs":49,"_stopResolving":58},"Deputy Team","2020-05-15T04:58:13.875Z","2021-02-02T22:57:04.000Z","2021-02-02T04:30:43.760Z",11527696,"25fffc56-55d1-4f59-8b1e-617162a8927e",{"_uid":30,"name":23,"image":31,"component":45,"description":46},"a8a7137e-efc4-44fd-89e9-bcd4641aac65",{"_uid":32,"title":33,"plugin":34,"imageAlt":35,"minWidth":36,"imageName":37,"imageS3Key":38,"description":39,"mobileWidth":40,"desktopWidth":40,"assetSelector":41,"imagePublicUrl":42,"imageOriginalUrl":43,"sourceImageWidth":44,"sourceImageHeight":44},"213ad250-d5a8-4304-bb3c-193a76458e83","Deputy Images","deputy-images","Deputy team",188,"avatar-deputy-team.png","f/64010/2000x2000/636a91b857/avatar-deputy-team.png","A images plugin to ensure consistent, reliable image uploads with strict SEO metadata requirements","94","","https://s3.amazonaws.com/a.storyblok.com/f/64010/2000x2000/636a91b857/avatar-deputy-team.png","//a.storyblok.com/f/64010/2000x2000/636a91b857/avatar-deputy-team.png",2000,"blog-author","Deputy’s content team works closely with business owners, managers, and their employees to create helpful articles about how to make their worklife easier.","deputy-team","_content_types/authors/deputy-team",null,-50,[],false,11461645,"416bfdf9-510c-4a02-a693-84f4847ef5b2","2020-06-22T07:51:34.947Z","default",[],true,[60],{"_uid":61,"content":62,"component":63},"179cb49a-fec1-4f1d-bdbe-2ed14e077f4c","**Hospitality businesses have retained only half of all new hires made in the last 12 months. Adding to the pressure on businesses, those employees who leave tend to do so after only 8 months service.**\n\nAimed at getting better insight into retention trends for Australian small businesses, Deputy recently released its Employee Retention Report for 2016.\n\nWe surveyed over 30,000 employees from nearly 2,000 businesses across the country. As we processed the data a clear picture emerged of the challenges many Australian businesses face with retaining (or losing) staff.\n\nOur examination of Australian workplace trends began with measuring how many new hires were retained by businesses over the last 12 months. We then looked at departing employees to see how long they had worked with a business before leaving:\n\n[![Screen Shot 2016-11-21 at 3.14.59 pm](https://www.deputy.com/uploads/2016/11/Screen-Shot-2016-11-21-at-3.14.59-pm.png)](https://www.deputy.com/uploads/2016/11/Screen-Shot-2016-11-21-at-3.14.59-pm.png)\n\nUnsurprisingly, the hospitality sector ranks lowest in both areas, with half of all new hires for the last 12 months leaving their roles in less than a year. In fact, most staff who leave do it after only 8 months service.\n\n**Peak productivity**\n\nAll employees go through lifecycles with your business, whatever the industry:\n\n1.  New hires settle into a new role for the first few weeks or months. During this period you’re investing resources in training and development.\n2.  As employees get proficient in their roles they reach “**peak productivity**” and are able to perform the job to the best of their abilities. As a business owner you want your new hires to reach this stage as quickly and efficiently as possible.\n3.  Employees then need incentives to keep them going or they tend to disengage once they’re used to their role. Familiarity doesn’t necessarily breed contempt, though it can lead to boredom or dissatisfaction.\n\n[![retention_graph](https://www.deputy.com/uploads/2016/08/retention_graph.png)](https://www.deputy.com/uploads/2016/08/retention_graph.png)\n\nIn businesses with low retention the period of peak productivity is often very short. You invest time and resources to train and develop new hires yet realise only a few months later they’re already disengaged with the role and contemplating leaving.\n\n**What this means for your business**\n\n_Higher overheads_\n\nThe cost of employee retention is often hidden as it’s hard to put a figure on recruiting and training new hires. Research in the USA has estimated the **cost of replacing an $8 USD per hour employee at nearly $10,000**. Then there’s the added damage to productivity. If employees at your business turn over every 12 months there’s only a narrow window of time where they’re most engaged and productive.\n\n_Customer service threatened_\n\nTwo symptoms of retention challenges are seen at either end of the loyalty curve when you have higher proportions of staff in the training or disengaged phases of their tenure with you compared to fully productive staff.\n\nThis is a problem in particular for the hospitality sector where your workers are the often the face of the business. Quality of service can come under threat from under trained or disengaged staff and you run the risk of losing repeat visits from customers.\n\n_Reduced focus on your business_\n\nIn businesses with low rates of retention managers often spend too much time managing recruitment.\n\n_“Every new staff member has to learn new procedures and in turn needs someone to train them in these procedures. This is a costly and time consuming exercise meaning your focus is not 100% on the business but rather on getting people up to speed with the way you do things.”_\n\n_Phil Gannon – Group Goods And Bev Manager for Sydney Collective_\n\n_Lower employee morale_\n\nIf your best workers are constantly having to train new hires they could also become disengaged, spending less time doing meaningful work. Your business may also suffer if top performers can’t do the work they excel at.\n\n**Reasons behind poor retention in hospitality**\n\nWithin the sector younger employees are nearly 3 times harder to retain than older generations. In analysing data from the report we looked into employee retention by generation for different industries:\n\nWith its high reliance on younger workers who often fit in shifts between their studies, it’s not so surprising that the hospitality sector experiences high staff turnover. Then add the seasonal nature of many hospitality businesses, who ramp hiring up and down for key periods of the year, and the talent drain looks alarming. It matters most when your competitors deliver a better customer experience than you.\n\n**Five things you can do to improve retention**\n\n1 _Stop using the industry as an excuse_\n\nWhile the hospitality sector is well-known for high turnover and poor retention, other sectors aren’t too far behind or fare even worse. Turnover in the last year for retail is only 8% better. In construction 6 out every 10 new hires Deputy surveyed left their roles in the first 12 months. Accepting high turnover as a norm in your industry means you risk opportunities to grow your business. It stops you from implementing the procedures that can help get retention to a sustainable level for business expansion.\n\n2 _Look toward other industries_\n\nMost jobs don’t really demand youthful physiques — it’s more about skills and commitment. Look to other industries for inspiration: in the US, some large retail companies seem to actually favour older workers. They view ‘mature workers’ as better employees that can consistently deliver a better customer experience for longer.\n\n_“Older people often tend to be more stable and reliable employees. Some retailers, most notably in the U.S., are aggressive hirers of older workers. Walmart is an excellent example. This is a trend that will continue as more people retire from the workforce and then subsequently find they need a part-time job to sustain themselves throughout their retirement.”_\n\n_Michael Baker, Retail Analyst_\n\nOur data shows older employees are nearly three times as loyal as the youngest in the workforce. Read our guide here on evaluating hiring older workers here.\n\n3 _Change your mindset_\n\nSee retention as a key strategic investment for your business and essential to growth. In most hospitality venues your workers are the face of the business and the customer experience they deliver is a key factor in repeat visits.\n\n_“We are constantly investing in retention. It is not so much a monetary cost up front but an investment with the customers that turns into dollars. If we have great staff then customers come back.”_\n\n_Justin Tynan, Group GM, Manly Wharf Hotel_\n\n4 _Think about reward and recognition_\n\nEveryone wants to feel that their work is worthwhile. A variety of tasks and responsibilities will certainly help, though equally important is acknowledgment of a job done well. Highlighting successes helps define the work experience as positive overall, and can motivate employees to keep on performing well.\n\n_“Reward and recognition are also key drivers in employee retention with public praise being a very powerful tool in retaining high achievers.”_\n\n_Phil Gannon, Group Goods And Bev Manager for Sydney Collective_\n\n5 _Identify and promote talent_\n\nOpportunities for greater rewards and development make all the difference for Employees looking to their futures, rather than just turning up day-by-day, want opportunities for greater rewards, development and status. It’s the difference between a job or a career with a business.\n\n_“We have also recently undergone talent reviews for all of our Operation staff. Identifying the key talent in our business and making a plan to provide in house training. We are running a Supervisor training internal 2 day course on the lead up to Xmas for all frontline employees we have identified as key talent.”_\n\n_Rachael Cameron, ANZ Payroll Officer, Magic Memories_\n\n**Download the report**\n\nTo download the full Employee Retention Report 2016 enter your email address below:\n\n\u003Cdiv class=\"new-branding pdf-subscriber\">\u003Cform id=\"subForm4\" class=\"form-horizontal\" action=\"https://deputy.createsend.com/t/r/s/hjjyklt/\" method=\"post\">\u003Cinput type=\"hidden\" name=\"to_do\" value=\"downloadform\">\u003Cbr>\u003Cbr>\u003Cinput id=\"fieldEmail\" class=\"form-control\" style=\"width: 69%; float: left; margin-right: 1%; padding: 11px 12px; height: auto;\" name=\"cm-hjjyklt-hjjyklt\" type=\"email\" placeholder=\"Your email address\">\u003Cbutton class=\"btn btn-blue\" style=\"width: 30%; float: left;\" type=\"submit\">SUBSCRIBE\u003C/button>\u003Cbr>\u003Cbr>\u003C/form>\u003Cp id=\"blogSideSubSuccess4\" style=\"margin-top: 10px; color: #00b04b; font-size: 15px; font-weight: bold; display: none;\">Your download will start immediately!\u003C/p>\u003Cp id=\"blogSideSubError4\" style=\"margin-top: 10px; color: #c02349; font-size: 15px; font-weight: bold; display: none;\">Error! Please try again\u003C/p>\u003Cp>\u003Ca id=\"downloadpdf\" style=\"font-size = 1px; opacity:0;\" href=\"https://d21pqaamub0upm.cloudfront.net/dptycms/wp-content/themes/deputy/assets/Employee-Retention-Report-2016.pdf\" download=\"\" target=\"_blank\">Download\u003C/a>\u003C/p>\u003C/div>","cms-blog-richtext","blog-post","2016-11-24 00:00",{"id":67,"title":33,"plugin":34,"imageAlt":68,"minWidth":69,"imageName":70,"imageS3Key":71,"description":39,"mobileWidth":72,"desktopWidth":72,"assetSelector":41,"imagePublicUrl":73,"imageOriginalUrl":74,"sourceImageWidth":75,"sourceImageHeight":76},1197851,"staff-retention-in-hospitality-why-half-your-new-hires-could-leave-in-less-than-a-year",1200,"staff-retention-in-hospitality-why-half-your-new-hires-could-leave-in-less-than-a-year-thumbnail.jpeg","f/64010/600x342/f7cd21586e/staff-retention-in-hospitality-why-half-your-new-hires-could-leave-in-less-than-a-year-thumbnail.jpeg","600","https://s3.amazonaws.com/a.storyblok.com/f/64010/600x342/f7cd21586e/staff-retention-in-hospitality-why-half-your-new-hires-could-leave-in-less-than-a-year-thumbnail.jpeg","//a.storyblok.com/f/64010/600x342/f7cd21586e/staff-retention-in-hospitality-why-half-your-new-hires-could-leave-in-less-than-a-year-thumbnail.jpeg",600,342,[78],{"name":79,"created_at":80,"published_at":81,"updated_at":82,"id":83,"uuid":84,"content":85,"slug":97,"full_slug":98,"sort_by_date":49,"position":99,"tag_list":100,"is_startpage":52,"parent_id":101,"meta_data":49,"group_id":102,"first_published_at":103,"release_id":49,"lang":56,"path":49,"alternates":104,"default_full_slug":49,"translated_slugs":49,"_stopResolving":58},"Article","2020-05-27T00:12:38.525Z","2022-04-21T00:47:46.561Z","2022-04-21T00:47:46.584Z",12174506,"eebc545a-310f-42c0-a488-2fa93c9e0756",{"_uid":86,"icon":87,"link":91,"name":94,"subline":95,"headline":94,"component":96},"2748a594-cc6f-4c66-8d86-f4696737e8d7",{"_uid":88,"title":33,"imgSrc":41,"plugin":34,"imageAlt":41,"minWidth":89,"imageName":41,"imageS3Key":41,"description":39,"mobileWidth":90,"desktopWidth":90,"assetSelector":41,"imagePublicUrl":41,"sourceImageWidth":41,"sourceImageHeight":41},"4b487a44-082b-4acd-97b6-900e66b62b19",36,"18",{"id":41,"url":41,"anchor":41,"linktype":92,"fieldtype":93,"cached_url":41},"story","multilink","Articles","Learn everything you need to know about streamlining business growth, staff support, and more","tags","article","_content_types/tags/types/article",-30,[],12008165,"7f931f16-1cd1-42a9-a9fd-6f5a170cd1e7","2020-07-11T12:44:21.449Z",[],[],[107],{"name":108,"created_at":109,"published_at":110,"updated_at":111,"id":112,"uuid":113,"content":114,"slug":127,"full_slug":128,"sort_by_date":49,"position":129,"tag_list":130,"is_startpage":52,"parent_id":131,"meta_data":49,"group_id":132,"first_published_at":133,"release_id":49,"lang":56,"path":49,"alternates":134,"default_full_slug":49,"translated_slugs":49,"_stopResolving":58},"Hospitality","2020-05-26T00:44:41.590Z","2022-04-21T00:49:32.120Z","2022-04-21T00:49:32.144Z",12079646,"a4175408-f03c-46a7-ac90-9bcb60b0329e",{"_uid":115,"icon":116,"link":123,"name":108,"subline":126,"headline":108,"component":96},"a20b2845-d667-468f-b713-48c49d1e72a4",{"_uid":117,"title":33,"imgSrc":41,"plugin":34,"imageAlt":118,"minWidth":89,"imageName":119,"imageS3Key":120,"description":39,"mobileWidth":90,"desktopWidth":90,"assetSelector":41,"imagePublicUrl":121,"imageOriginalUrl":122,"sourceImageWidth":41,"sourceImageHeight":41},"32c2237e-bc4a-43c8-8bcb-daff1cd3b08a","hospitality industry","icon-hospo-transparent.svg","f/64010/x/2433107f2a/icon-hospo-transparent.svg","https://s3.amazonaws.com/a.storyblok.com/f/64010/x/2433107f2a/icon-hospo-transparent.svg","https://a.storyblok.com/f/64010/x/2433107f2a/icon-hospo-transparent.svg",{"id":124,"url":41,"linktype":92,"fieldtype":93,"cached_url":125},"4e6ff111-7794-44ca-b5d7-b9bd8ddab117","us/industry/hospitality","From restaurants, cafes, bars, and more, discover new ways to streamline your business’s growth","hospitality","_content_types/industries/hospitality",-70,[],12008164,"39eaeb5f-7622-4282-8886-cff5c2932059","2020-06-17T04:55:57.970Z",[],[],[],"au/blog/staff-retention-in-hospitality-why-half-your-new-hires-could-leave-in-less-than-a-year",1070,[],11114066,"3ebc7d82-5bd5-491d-af9e-983df6a78dbb","2016-11-24T00:00:00.000Z",[144,148],{"id":145,"name":6,"slug":68,"published":58,"full_slug":146,"is_folder":52,"parent_id":147},13971360,"us/blog/staff-retention-in-hospitality-why-half-your-new-hires-could-leave-in-less-than-a-year",11229372,{"id":149,"name":6,"slug":68,"published":58,"full_slug":150,"is_folder":52,"parent_id":151},14078888,"gb/blog/staff-retention-in-hospitality-why-half-your-new-hires-could-leave-in-less-than-a-year",11229371,"au",1781842066578]