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She's happiest when she can help people do more of what they love. She likes telling stories, meeting new people, and being a word nerd.","katie-sawyer","_content_types/authors/katie-sawyer",null,-380,[],false,11461645,"ad246271-b664-4bef-b1f9-94778e53c6c6","2020-06-22T07:52:08.320Z","default",[],true,[59],{"_uid":60,"content":61,"component":349},"713a1e95-7945-4f1e-b0b5-cacbc26d6e79",{"type":62,"content":63},"doc",[64,70,86,90,97,101,145,150,154,186,191,195,227,232,236,240,276,281,285,318,323,327,340],{"type":65,"content":66},"paragraph",[67],{"text":68,"type":69},"In healthcare, the learning never stops. Clinic staff are constantly exposed to new skills, technology, and treatment options throughout their careers. ","text",{"type":65,"content":71},[72,74,84],{"text":73,"type":69},"And while that learning can be exciting, always being on the go can lead to ",{"text":75,"type":69,"marks":76},"burnout",[77],{"type":78,"attrs":79},"link",{"href":80,"uuid":81,"anchor":48,"target":82,"linktype":83},"/us/blog/tips-to-help-fight-staff-burnout-in-your-clinic","f777b646-0492-4959-9961-7e19a23bfcc9","_blank","story",{"text":85,"type":69},". With staff shortages and demanding schedules abound, employees can feel detached from their work. ",{"type":65,"content":87},[88],{"text":89,"type":69},"If you manage a health practice, are you up to speed on the best ways to coach and mentor your staff? Read on to learn five tips to coach and mentor your clinic’s staff to ensure they enjoy fulfilling careers. ",{"type":91,"attrs":92,"content":94},"heading",{"level":93},2,[95],{"text":96,"type":69},"1. Create a career plan",{"type":65,"content":98},[99],{"text":100,"type":69},"Help your staff envision their path forward. For some employees, a job is more satisfying if there is potential to take on different roles and responsibilities. The promise of a promotion can be a great motivator. Even employees who prefer a lifelong calling, like nurses, will benefit from a career plan. What will it take from them to reach the next level? ",{"type":102,"content":103},"bullet_list",[104,116,135],{"type":105,"content":106},"list_item",[107],{"type":65,"content":108},[109,114],{"text":110,"type":69,"marks":111},"Use a 30-60-90 day plan.",[112],{"type":113},"bold",{"text":115,"type":69}," This common tracking tool is a great way to help your employees ease into their new role. Provide benchmarks for them to in their initial weeks so they can ",{"type":105,"content":117},[118],{"type":65,"content":119},[120,124,126,133],{"text":121,"type":69,"marks":122},"Get goal oriented.",[123],{"type":113},{"text":125,"type":69}," ",{"text":127,"type":69,"marks":128},"SMART goals",[129],{"type":78,"attrs":130},{"href":131,"uuid":132,"anchor":48,"target":82,"linktype":83},"/au/blog/tips-to-set-your-career-goals-for-2021","4f26bc5e-6fae-4487-994d-4a83f3e3549e",{"text":134,"type":69}," will keep managers and staff accountable for shared success. Think of how your staff contribute to your overall business strategy. With SMART goals in place, they can work towards impactful achievement like booking “x” number of appointments with the quarter.",{"type":105,"content":136},[137],{"type":65,"content":138},[139,143],{"text":140,"type":69,"marks":141},"Show them the money. ",[142],{"type":113},{"text":144,"type":69},"Raises and promotions aren’t always possible at every turn. In fact, money has proven to be a less important motivator for job happiness. Instead, be transparent where you can so you maintain realistic expectations. Experiences, like new learning opportunities, are just as satisfying as a bigger paycheck. ",{"type":91,"attrs":146,"content":147},{"level":93},[148],{"text":149,"type":69},"2. Keep an open door ",{"type":65,"content":151},[152],{"text":153,"type":69},"Mentorship is a two-way channel. You don’t always have to be teaching and providing support from the top down. Instead, you should remain receptive to feedback so your staff can communicate how they feel. Your staff will appreciate having an open ear to voice their concerns and opinions.",{"type":102,"content":155},[156,166,176],{"type":105,"content":157},[158],{"type":65,"content":159},[160,164],{"text":161,"type":69,"marks":162},"Host 1:1 sessions.",[163],{"type":113},{"text":165,"type":69}," A 1:1 session is the perfect opportunity for your team to voice their feelings and concerns on the job. In a 1:1 meeting, you can get a sense of your staff’s job satisfaction and take action if they’re experiencing burnout. You can also provide feedback on their work and offer support if necessary.",{"type":105,"content":167},[168],{"type":65,"content":169},[170,174],{"text":171,"type":69,"marks":172},"Make meetings matter.",[173],{"type":113},{"text":175,"type":69}," Consider team meetings as an opportunity for peers to voice their feedback together. Instead of only providing directives, you can learn a great deal from frontline operations staff. ",{"type":105,"content":177},[178],{"type":65,"content":179},[180,184],{"text":181,"type":69,"marks":182},"Collect anonymous feedback. ",[183],{"type":113},{"text":185,"type":69},"Sometimes, 1:1 or team meetings still can’t capture the full story. You can only provide effective mentorship by understanding how your staff really feels. An anonymous survey, perhaps conducted every quarter, is a great tool to capture feedback from employees who are too shy to speak up. ",{"type":91,"attrs":187,"content":188},{"level":93},[189],{"text":190,"type":69},"3. Provide learning opportunities",{"type":65,"content":192},[193],{"text":194,"type":69},"In healthcare, learning on the job comes naturally. Staff are adapting to surprises (like a pandemic) and urgent patient situations all the time. Still, you should consider providing structured learning opportunities that your staff can take on their own terms. Hosted learning sessions are a great way for staff to explore their interests and advance in their field. ",{"type":102,"content":196},[197,207,217],{"type":105,"content":198},[199],{"type":65,"content":200},[201,205],{"text":202,"type":69,"marks":203},"Bring experts onsite.",[204],{"type":113},{"text":206,"type":69}," You can’t mentor everyone all by yourself. Instead, bring in external experts to help develop your team. A leadership training workshop, for example, is a great way to build confidence among junior staff. ",{"type":105,"content":208},[209],{"type":65,"content":210},[211,215],{"text":212,"type":69,"marks":213},"Create a book club.",[214],{"type":113},{"text":216,"type":69}," Books are an inexpensive way to bring your team together for bonding and learning. From healthcare books to history and memoir, a book club can spark meaningful discussions that challenge your team with fresh perspectives. ",{"type":105,"content":218},[219],{"type":65,"content":220},[221,225],{"text":222,"type":69,"marks":223},"Give educational stipends.",[224],{"type":113},{"text":226,"type":69}," Maybe your staff are attending classes part-time. Help ease their financial burden with a quarterly learning bonus. Educational stipends are invaluable perks that help your staff grow in their fields. ",{"type":91,"attrs":228,"content":229},{"level":93},[230],{"text":231,"type":69},"4. Make training interactive",{"type":65,"content":233},[234],{"text":235,"type":69},"Whether your day-to-day work life is in a physical therapy clinic, a dental office, or an urgent care building, learning “in the office” can sometimes be boring. ",{"type":65,"content":237},[238],{"text":239,"type":69},"When thinking of how to coach and mentor your staff, consider more interactive approaches that keep them on their toes. Coaching should be an ongoing practice, so make sure you’re even engaging your senior employees in surprising ways ",{"type":102,"content":241},[242,252,262],{"type":105,"content":243},[244],{"type":65,"content":245},[246,250],{"text":247,"type":69,"marks":248},"Gamification",[249],{"type":113},{"text":251,"type":69},". Everyone loves a good game. When teaching new skills, consider implementing trivia or a friendly competition to test your team’s knowledge. Games help your team retain key information and build team bonding. Bonus points for the best team name — Dental Dominoes, Fierce Physicians, Thriving Therapists?",{"type":105,"content":253},[254],{"type":65,"content":255},[256,260],{"text":257,"type":69,"marks":258},"Tell a story. ",[259],{"type":113},{"text":261,"type":69},"Stories are effective for connecting your training with real world examples. You can encourage staff to share their successes or even invite patients to share a live testimonial. A good story can bring the demanding challenge of clinical work into context and motivate your team. ",{"type":105,"content":263},[264],{"type":65,"content":265},[266,274],{"text":267,"type":69,"marks":268},"Bridge the generation gap.",[269,273],{"type":78,"attrs":270},{"href":271,"uuid":272,"anchor":48,"target":82,"linktype":83},"/us/blog/the-generation-gap-how-to-bridge-the-gap-in-the-workplace","5ea3720b-7733-461d-a169-e77f90673c5a",{"type":113},{"text":275,"type":69}," Younger employees have much to learn from their older counterparts, and vice versa. Foster team learning by allowing both groups to train each other in their respective fields. Older employees have leadership and management experience, while the younger group are more in touch with technology. ",{"type":91,"attrs":277,"content":278},{"level":93},[279],{"text":280,"type":69},"5. Encourage work-life balance",{"type":65,"content":282},[283],{"text":284,"type":69},"You can only be an effective mentor if you prioritize your team’s work-life balance. Across your business, employees in every role should be encouraged to protect their mental health and enjoy life outside of work. This goes for you as well. The best leaders know when to hit pause to take a step back.",{"type":102,"content":286},[287,306,312],{"type":105,"content":288},[289],{"type":65,"content":290},[291,295,297,304],{"text":292,"type":69,"marks":293},"Create flexible schedules.",[294],{"type":113},{"text":296,"type":69}," If your team needs to juggle priorities outside of work like childcare, give them a say in their ",{"text":298,"type":69,"marks":299},"schedules",[300],{"type":78,"attrs":301},{"href":302,"uuid":303,"anchor":48,"target":82,"linktype":83},"/us/blog/6-signs-your-staff-need-employee-scheduling-software","2813826d-771d-4a1c-bb7e-196bb269fc2c",{"text":305,"type":69},". They’ll feel more empowered in their work and more productive day-to-day. Flexible schedules are the future, so it’s time for you to get onboard.",{"type":105,"content":307},[308],{"type":65,"content":309},[310],{"text":311,"type":69},"Have a flexible vacation policy. The pandemic halted travel plans everywhere. As travel regulations ease up, make sure your team is allowed to take their well-earned vacation. They’ll serve patients much better after a stint at the beach.  ",{"type":105,"content":313},[314],{"type":65,"content":315},[316],{"text":317,"type":69},"Provide mental health resources. If your staff gets stretched to the limit, do they have the proper channels to recover? Beyond your 1:1 meetings, make sure your team can access support services like counseling, meditation sessions, and mental health training. Clinical work can be stressful, so take the proper steps as a mentor to prevent burnout. ",{"type":91,"attrs":319,"content":320},{"level":93},[321],{"text":322,"type":69},"Find your way",{"type":65,"content":324},[325],{"text":326,"type":69},"As a mentor, you’re closely supporting your staff’s growth while giving them the proper space to work at their pace. Remember to enjoy the process and privilege of leadership. ",{"type":65,"content":328},[329,331,338],{"text":330,"type":69},"Seeing your employees reach new heights on their learning journeys is always worth the dedicated effort. And when your staff are happy, your patients will be in better care. 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\n","866598d9-1d11-42a1-9919-5ae80a23a752",{"name":23,"created_at":24,"published_at":25,"updated_at":26,"id":27,"uuid":28,"content":476,"slug":46,"full_slug":47,"sort_by_date":48,"position":49,"tag_list":478,"is_startpage":51,"parent_id":52,"meta_data":48,"group_id":53,"first_published_at":54,"release_id":48,"lang":55,"path":48,"alternates":479,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},{"_uid":30,"name":23,"image":477,"component":44,"description":45},{"id":32,"title":33,"plugin":34,"imageAlt":35,"minWidth":36,"imageName":37,"imageS3Key":38,"description":39,"mobileWidth":40,"desktopWidth":40,"assetSelector":35,"imagePublicUrl":41,"imageOriginalUrl":42,"sourceImageWidth":43,"sourceImageHeight":43},[],[],[481],{"_uid":482,"content":483,"component":349},"c9bc5026-5268-447c-af51-eb6155f996ee",{"type":62,"content":484},[485,489,493,497,502,506,510,522,534,554,559,563,567,579,599,611,616,620,632,644,656,661,665,694,706,718,723,727,739,751,763,768,772,784,796,808,813,823],{"type":65,"content":486},[487],{"text":488,"type":69},"People in need of care want to be heard. Imagine being in mysterious pain, accompanying a sick child, or carrying a fragile animal in the waiting room. You would want your care providers to understand your specific experiences and pay close attention. At best, your provider is responsive to a stressful situation with assuring guidance. At worst, you’re still in pain and even more confused. ",{"type":65,"content":490},[491],{"text":492,"type":69},"Strong communication is critical to quality care because it builds trust, loyalty, and patient satisfaction. If you manage a healthcare clinic, you can expect happier patients and healthier outcomes by improving your communication. ",{"type":65,"content":494},[495],{"text":496,"type":69},"Read on to learn how strong patient communication can help improve every step of your patients’ journey and strengthen your business in the months to come. ",{"type":91,"attrs":498,"content":499},{"level":93},[500],{"text":501,"type":69},"1. Be accessible  ",{"type":65,"content":503},[504],{"text":505,"type":69},"Your practice should be easy to reach. Patient communication begins well before anyone steps foot into your office. Do you have a well-working website, contact form, phone system, and email manager? ",{"type":65,"content":507},[508],{"text":509,"type":69},"By keeping your communication channels open, you’ll be able to book more appointments and accommodate patients who prefer technology. From your patient’s perspective, there’s nothing worse than having to wait on a toothache because they couldn’t get through to anyone in your office.",{"type":102,"content":511},[512],{"type":105,"content":513},[514],{"type":65,"content":515},[516,520],{"text":517,"type":69,"marks":518},"Update your contact information.",[519],{"type":113},{"text":521,"type":69}," Make sure that your hours and phone number are up to date across Google, Yelp, and your website. As hours can vary during the pandemic, don’t leave your patients hanging. ",{"type":102,"content":523},[524],{"type":105,"content":525},[526],{"type":65,"content":527},[528,532],{"text":529,"type":69,"marks":530},"Offer online appointments.",[531],{"type":113},{"text":533,"type":69}," Allow your patients to book appointments online or through their mobile phone. You’ll get to book more patients and free up time answering the phone. ",{"type":102,"content":535},[536],{"type":105,"content":537},[538],{"type":65,"content":539},[540,544,546,552],{"text":541,"type":69,"marks":542},"Make telehealth part of your practice.",[543],{"type":113},{"text":545,"type":69}," Clinics everywhere adapted to ",{"text":547,"type":69,"marks":548},"telehealth",[549],{"type":78,"attrs":550},{"href":551,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://prognocis.com/ehr-integrated-telehealth-application/",{"text":553,"type":69}," in the past year. If your patients don’t need to come in, let them see a provider virtually. They’ll save time and get some pressing questions answered.",{"type":91,"attrs":555,"content":556},{"level":93},[557],{"text":558,"type":69},"2. Build a culture of trust ",{"type":65,"content":560},[561],{"text":562,"type":69},"For some, clinics can be intimidating. Patients are visiting in a vulnerable state and dealing with stressful unknowns. They’re often waiting in suspense, surrounded by medical equipment, and busy staff. ",{"type":65,"content":564},[565],{"text":566,"type":69},"You can provide a better patient experience by building trust with your patients. Let them know they’re in qualified hands. Your patients can breathe a sigh of relief once they’re met with empathy. ",{"type":102,"content":568},[569],{"type":105,"content":570},[571],{"type":65,"content":572},[573,577],{"text":574,"type":69,"marks":575},"Use grounded language.",[576],{"type":113},{"text":578,"type":69}," Avoid using too much medical jargon so that patients understand you. They’ll appreciate a provider who communicates in relatable terms.",{"type":102,"content":580},[581],{"type":105,"content":582},[583],{"type":65,"content":584},[585,589,591,597],{"text":586,"type":69,"marks":587},"Improve your verbal communications.",[588],{"type":113},{"text":590,"type":69}," Make sure your staff is trained on answering the phone or greeting patients with kindness. Encourage an optimistic approach so your patients feel at home. Use one ",{"text":592,"type":69,"marks":593},"central messaging platform",[594],{"type":78,"attrs":595},{"href":596,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://www.deputy.com/features/collaboration",{"text":598,"type":69}," to keep your team up-to-date with any other procedures.",{"type":102,"content":600},[601],{"type":105,"content":602},[603],{"type":65,"content":604},[605,609],{"text":606,"type":69,"marks":607},"Simplify your written communications",[608],{"type":113},{"text":610,"type":69},". You're used to medical speak — long calls with insurance companies and updating pharmacies with prescriptions — but your patients aren’t. Create pamphlets or paperwork with easy, clear directions. You can use pre-appointment texts and emails to share important information that makes patients feel informed, even before they step into your clinic. ",{"type":91,"attrs":612,"content":613},{"level":93},[614],{"text":615,"type":69},"3. Get organized ",{"type":65,"content":617},[618],{"text":619,"type":69},"The pandemic forced businesses everywhere to slow things down. Reduce chaos or confusion in your clinic with standardized processes. When patients come in, do they undergo the same intake process? Are you prepared to communicate with patients who have special needs? With proper protocols, your patients can enjoy an organized experience. ",{"type":102,"content":621},[622],{"type":105,"content":623},[624],{"type":65,"content":625},[626,630],{"text":627,"type":69,"marks":628},"Gather complete patient information. ",[629],{"type":113},{"text":631,"type":69},"Your patients will fill out paperwork upon entry. Make sure you’re aware if they need language and access assistance.",{"type":102,"content":633},[634],{"type":105,"content":635},[636],{"type":65,"content":637},[638,642],{"text":639,"type":69,"marks":640},"Create COVID-19 patient requirement checklist.",[641],{"type":113},{"text":643,"type":69}," When someone visits your website or calls your office, include a checklist which includes a list of the precautions your team is taking and the requirements patients must adhere to for visits. ",{"type":102,"content":645},[646],{"type":105,"content":647},[648],{"type":65,"content":649},[650,654],{"text":651,"type":69,"marks":652},"Display your vaccine status.",[653],{"type":113},{"text":655,"type":69}," Has your entire staff been vaccinated? On top of your COVID checklist, add a badge to your appointment scheduler or website that denotes if your staff has been vaccinated. This can ease the concerns of some of your patients. ",{"type":91,"attrs":657,"content":658},{"level":93},[659],{"text":660,"type":69},"4. Empower your staff",{"type":65,"content":662},[663],{"text":664,"type":69},"Your staff are the backbone of your practice. Day in and day out, they’re answering calls, providing support, and helping patients feel better. Make sure that you’re providing your team with tools to make their job easier, so they can prioritize patient communications. ",{"type":102,"content":666},[667],{"type":105,"content":668},[669],{"type":65,"content":670},[671,675,677,683,685,692],{"text":672,"type":69,"marks":673},"Offer flexible schedules. ",[674],{"type":113},{"text":676,"type":69},"Too often, practice managers struggle with time-consuming admin. Use an ",{"text":678,"type":69,"marks":679},"employee scheduling tool",[680],{"type":78,"attrs":681},{"href":682,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://www.deputy.com/industry/healthcare/clinics",{"text":684,"type":69}," that lets you create error-free schedules with optimal coverage. Your staff should also be able to easily ",{"text":686,"type":69,"marks":687},"swap shifts",[688],{"type":78,"attrs":689},{"href":690,"uuid":48,"anchor":48,"target":691,"linktype":337},"https://www.deputy.com/features/shift-swapping","_self",{"text":693,"type":69}," on the fly. ",{"type":102,"content":695},[696],{"type":105,"content":697},[698],{"type":65,"content":699},[700,704],{"text":701,"type":69,"marks":702},"Make the most of team meetings.",[703],{"type":113},{"text":705,"type":69}," When the team gets together, use your time wisely and ask your staff for feedback on communications. What’s working well, and what needs to change? Their insight can lead to better processes. ",{"type":102,"content":707},[708],{"type":105,"content":709},[710],{"type":65,"content":711},[712,716],{"text":713,"type":69,"marks":714},"Invest in training.",[715],{"type":113},{"text":717,"type":69}," Effective communication in any industry requires constant practice. Consider a communication workshop that will teach your staff how to navigate difficult conversations and emotional situations. ",{"type":91,"attrs":719,"content":720},{"level":93},[721],{"text":722,"type":69},"5. Practice active listening ",{"type":65,"content":724},[725],{"text":726,"type":69},"Patients want to be heard, so make sure you’re listening. When they are explaining their symptoms or concerns, make sure to give them time and space. Your staff will have an easier time providing treatments with a more comprehensive patient story. ",{"type":102,"content":728},[729],{"type":105,"content":730},[731],{"type":65,"content":732},[733,737],{"text":734,"type":69,"marks":735},"Rely on checklists.",[736],{"type":113},{"text":738,"type":69}," Checklists can guide your conversation and ensure you don’t miss any important details. When listening to patients, record their experience on a checklist so it can be stored and shared with assisting staff. ",{"type":102,"content":740},[741],{"type":105,"content":742},[743],{"type":65,"content":744},[745,749],{"text":746,"type":69,"marks":747},"Collect and act on feedback.",[748],{"type":113},{"text":750,"type":69}," Send a survey to patients after their visit to ask how their visit went. If they provide any meaningful suggestions, make them happen!",{"type":102,"content":752},[753],{"type":105,"content":754},[755],{"type":65,"content":756},[757,761],{"text":758,"type":69,"marks":759},"Follow through.",[760],{"type":113},{"text":762,"type":69}," If your patients requested any special recommendations or follow-up, make sure they receive an email or call after their visit. ",{"type":91,"attrs":764,"content":765},{"level":93},[766],{"text":767,"type":69},"6. Securing loyalty",{"type":65,"content":769},[770],{"text":771,"type":69},"Inspire your patients to become your fans. Whether their visit was to address a one-time issue or an ongoing need, give them every reason to make you their choice provider. You can make loyal customers of your patients by building your brand and authority as experts in your field.",{"type":102,"content":773},[774],{"type":105,"content":775},[776],{"type":65,"content":777},[778,782],{"text":779,"type":69,"marks":780},"Partner with local businesses.",[781],{"type":113},{"text":783,"type":69}," Team up with your local restaurants, grocery stores, or retail stores to drive referrals and boost your brand awareness. Consumers have said that their trust in urgent clinics have increased since the beginning of the pandemic, and you can use social proof to help double-down on that trust.",{"type":102,"content":785},[786],{"type":105,"content":787},[788],{"type":65,"content":789},[790,794],{"text":791,"type":69,"marks":792},"Provide wellness tips.",[793],{"type":113},{"text":795,"type":69}," Be the expert you are. For example, if you explain how your dog got heartworms, and what medicines can help, your dog parent can take control of the dog’s health at home — and still come back to your practice for other services.",{"type":102,"content":797},[798],{"type":105,"content":799},[800],{"type":65,"content":801},[802,806],{"text":803,"type":69,"marks":804},"Build your online presence",[805],{"type":113},{"text":807,"type":69},". Use Facebook, Instagram, and Twitter to engage your patients. You can showcase your staff or patient success stories to humanize your clinic. Give prospective patients a face and voice to connect with if they’re still on the fence about your services.",{"type":91,"attrs":809,"content":810},{"level":93},[811],{"text":812,"type":69},"The communications payoff",{"type":65,"content":814},[815,817],{"text":816,"type":69},"Communications can make or break your patient’s impression of your practice. Encourage your entire team to take patient comms seriously, and you’ll see your business boom. Learn more ideas when you download ",{"text":818,"type":69,"marks":819},"The Payoff of Strong Patient Communications.",[820],{"type":78,"attrs":821},{"href":822,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://info.deputy.com/amer-strong-patient-communication2021?utm_source=blog&utm_medium=organic&utm_campaign=cd_amer_all_all_patientcomms_&utm_content=na&stream=all_oth&dh=bl_bl_bl",{"type":65,"content":824},[825],{"type":343,"attrs":826,"marks":829},{"id":48,"alt":35,"src":827,"title":35,"source":48,"copyright":48,"meta_data":828},"https://a.storyblok.com/f/64010/1350x300/8eeedda6af/us-tipsheet-strongpatientcomms-visual-cta.png",{},[830],{"type":78,"attrs":831},{"href":822,"uuid":48,"anchor":48,"target":82,"linktype":337},"2021-04-29 00:00",{"_uid":834,"title":33,"imgSrc":35,"plugin":34,"imageAlt":462,"minWidth":354,"imageName":835,"imageS3Key":836,"description":39,"mobileWidth":357,"desktopWidth":357,"assetSelector":35,"imagePublicUrl":837,"imageOriginalUrl":838,"sourceImageWidth":354,"sourceImageHeight":839},"2119949a-41c3-4ae1-893b-14f93cfba200","us-tipsheet-strongpatientcomms-blog-thumb.png","f/64010/1200x630/4cf825bc57/us-tipsheet-strongpatientcomms-blog-thumb.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x630/4cf825bc57/us-tipsheet-strongpatientcomms-blog-thumb.png","//a.storyblok.com/f/64010/1200x630/4cf825bc57/us-tipsheet-strongpatientcomms-blog-thumb.png",630,[841],{"name":364,"created_at":365,"published_at":366,"updated_at":367,"id":368,"uuid":369,"content":842,"slug":381,"full_slug":382,"sort_by_date":48,"position":383,"tag_list":845,"is_startpage":51,"parent_id":385,"meta_data":48,"group_id":386,"first_published_at":387,"release_id":48,"lang":55,"path":48,"alternates":846,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},{"_uid":371,"icon":843,"link":844,"name":378,"subline":379,"headline":378,"component":380},{"_uid":373,"title":33,"imgSrc":35,"plugin":34,"imageAlt":35,"minWidth":374,"imageName":35,"imageS3Key":35,"description":39,"mobileWidth":375,"desktopWidth":375,"assetSelector":35,"imagePublicUrl":35,"sourceImageWidth":35,"sourceImageHeight":35},{"id":35,"url":35,"anchor":35,"linktype":83,"fieldtype":377,"cached_url":35},[],[],[848,870],{"name":849,"created_at":850,"published_at":851,"updated_at":852,"id":853,"uuid":854,"content":855,"slug":863,"full_slug":864,"sort_by_date":48,"position":865,"tag_list":866,"is_startpage":51,"parent_id":407,"meta_data":48,"group_id":867,"first_published_at":868,"release_id":48,"lang":55,"path":48,"alternates":869,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"Communication","2020-05-25T23:59:09.761Z","2022-04-21T01:12:54.242Z","2022-04-21T01:12:54.268Z",12078740,"13d9872e-c83b-4853-96fe-0a7adfcd25b5",{"_uid":856,"icon":857,"link":859,"name":849,"subline":862,"headline":849,"component":380},"5a1f2d30-ec7e-4068-a3c9-db0d6156ee6a",{"_uid":858,"title":33,"imgSrc":35,"plugin":34,"imageAlt":35,"minWidth":374,"imageName":35,"imageS3Key":35,"description":39,"mobileWidth":375,"desktopWidth":375,"assetSelector":35,"imagePublicUrl":35,"sourceImageWidth":35,"sourceImageHeight":35},"6708dfac-7ecf-4680-b3cf-397e5b26424b",{"id":860,"url":35,"linktype":83,"fieldtype":377,"cached_url":861},"1c5a2710-4aa8-4948-99fb-c68087598a73","us/features/collaboration","Find new, effective ways to improve workplace communication","communication","_content_types/tags/features/communication",280,[],"65eb7e9e-d61b-4f3e-9ed9-f3738e4385b5","2020-06-17T03:03:09.984Z",[],{"name":871,"created_at":872,"published_at":873,"updated_at":874,"id":875,"uuid":876,"content":877,"slug":884,"full_slug":885,"sort_by_date":48,"position":886,"tag_list":887,"is_startpage":51,"parent_id":407,"meta_data":48,"group_id":888,"first_published_at":889,"release_id":48,"lang":55,"path":48,"alternates":890,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"Customer satisfaction","2022-04-11T01:51:35.447Z","2022-04-21T01:14:28.569Z","2022-04-21T01:14:28.597Z",123292984,"53455817-18d3-4338-916c-9430c46c6b37",{"_uid":878,"icon":879,"link":881,"name":871,"subline":883,"headline":871,"component":380},"910b360a-07f0-46fc-b14c-5f2ba15f1fc4",{"_uid":880,"title":33,"imgSrc":35,"plugin":34,"imageAlt":35,"minWidth":374,"imageName":35,"imageS3Key":35,"description":39,"mobileWidth":375,"desktopWidth":375,"assetSelector":35,"imagePublicUrl":35,"sourceImageWidth":35,"sourceImageHeight":35},"54c8166b-c042-49db-bf82-6e3efaabb0f6",{"id":35,"url":882,"linktype":337,"fieldtype":377,"cached_url":882},"https://www.deputy.com/blog/?topic=customer-satisfaction","Learn how you can maximize customer satisfaction at your business, without overwhelming your team, and staying true to your brand","customer-satisfaction","_content_types/tags/features/customer-satisfaction",80,[],"9f5365c9-adbf-4c03-b144-31afbbced50d","2022-04-11T01:51:38.791Z",[],[892],{"name":433,"created_at":434,"published_at":435,"updated_at":436,"id":437,"uuid":438,"content":893,"slug":452,"full_slug":453,"sort_by_date":48,"position":454,"tag_list":896,"is_startpage":51,"parent_id":456,"meta_data":48,"group_id":457,"first_published_at":458,"release_id":48,"lang":55,"path":48,"alternates":897,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},{"_uid":440,"icon":894,"link":895,"name":433,"subline":451,"headline":433,"component":380},{"_uid":442,"title":33,"imgSrc":35,"plugin":34,"imageAlt":443,"minWidth":374,"imageName":444,"imageS3Key":445,"description":39,"mobileWidth":375,"desktopWidth":375,"assetSelector":35,"imagePublicUrl":446,"imageOriginalUrl":447,"sourceImageWidth":35,"sourceImageHeight":35},{"id":449,"url":35,"anchor":35,"linktype":83,"fieldtype":377,"cached_url":450},[],[],[899,1011,1452],{"name":900,"created_at":901,"published_at":902,"updated_at":903,"id":904,"uuid":905,"content":906,"slug":996,"full_slug":997,"sort_by_date":48,"position":998,"tag_list":999,"is_startpage":51,"parent_id":1000,"meta_data":48,"group_id":1001,"first_published_at":902,"release_id":48,"lang":55,"path":48,"alternates":1002,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"Attention Clinics: Are You Up-to-Date With 2021 Strategies for Growth?  ","2021-04-21T17:46:07.453Z","2021-04-21T18:03:48.801Z","2021-04-21T18:03:48.828Z",46616225,"40743340-c1ab-4f3d-acb4-76767dfb66c7",{"seo":907,"_uid":912,"author":28,"content":913,"headline":900,"component":350,"post_date":979,"thumbnail":980,"types_tag":986,"features_tag":988,"industries_tag":990,"related_articles":991,"ways_of_working_tag":994},{"_uid":908,"title":15,"plugin":16,"seoTitle":909,"description":18,"seoKeywords":910,"seoTitleInput":900,"seoDescription":911},"83586ec3-f351-481e-8af5-c07f5af542e5","Attention Clinics: Are You Up-to-Date With 2021 Strategies for Growth?   - Deputy","clinics, healthcare, growth","Test your wits and knowledge with the following questions, and see if you have what it takes to future-proof your practice. ","2d77a401-0646-4675-8f75-304bf0625137",[914,938,942],{"_uid":915,"content":916,"component":349},"0787ae59-ddaf-4a6a-a63b-d849a313227f",{"type":62,"content":917},[918,922,934],{"type":65,"content":919},[920],{"text":921,"type":69},"Calling all clinics: 2021 is the year to grow and prosper. Even as 2021 already nears a midpoint, there’s still time to expand your business, attract new patients, and establish your brand. The pandemic shifted how consumers respond to personal health and healthcare professionals. As cities reopen, will you be ready to meet the changing landscape of the clinic space? ",{"type":65,"content":923},[924,926,932],{"text":925,"type":69},"A ",{"text":927,"type":69,"marks":928},"recent survey of 2,000 American consumers",[929],{"type":78,"attrs":930},{"href":931,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://info.deputy.com/amer-ultimate-guide-to-growing-your-practice2021",{"text":933,"type":69}," shows what’s changed in the medical industry — and what practice managers need to know to keep up.",{"type":65,"content":935},[936],{"text":937,"type":69},"Test your wits and knowledge with this quiz below.",{"_uid":939,"component":940,"raw_content":941},"68d4c096-21c2-422a-879d-a8bf5f21d7cb","cms-blog-raw-content","\u003Cdiv class=\"typeform-widget\" data-url=\"https://form.typeform.com/to/ImhE63Xe?typeform-medium=embed-snippet\" style=\"width: 100%; height: 500px;\">\u003C/div> \u003Cscript> (function() { var qs,js,q,s,d=document, gi=d.getElementById, ce=d.createElement, gt=d.getElementsByTagName, id=\"typef_orm\", b=\"https://embed.typeform.com/\"; if(!gi.call(d,id)) { js=ce.call(d,\"script\"); js.id=id; js.src=b+\"embed.js\"; q=gt.call(d,\"script\")[0]; q.parentNode.insertBefore(js,q) } })() \u003C/script>",{"_uid":943,"content":944,"component":349},"a1151314-b438-4a48-b5ef-b85736299895",{"type":62,"content":945},[946,951,955,959,971],{"type":91,"attrs":947,"content":948},{"level":93},[949],{"text":950,"type":69},"Opening your doors to a better patient experience",{"type":65,"content":952},[953],{"text":954,"type":69},"The COVID-19 pandemic has tested just about every aspect of provider-patient relationships. From uncertainty over in-person or telehealth visits and issues with appointment availability, healthcare consumers are demanding more from their carers. ",{"type":65,"content":956},[957],{"text":958,"type":69},"Challenges inevitably create opportunities and being aware of the patient’s perspective will help you to make the most of them in attempting to grow your practice. ",{"type":65,"content":960},[961,963,969],{"text":962,"type":69},"Learn more tips when you download this latest ebook, ",{"text":964,"type":69,"marks":965},"The Ultimate Guide to Growing Your Practice",[966],{"type":78,"attrs":967},{"href":968,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://info.deputy.com/amer-ultimate-guide-to-growing-your-practice2021?utm_source=blog&utm_medium=organic&utm_campaign=cd_amer_all_all_clinicsgrowthquizpost_&utm_content=na&stream=all_hc&dh=bl_bl_bl",{"text":970,"type":69},".",{"type":65,"content":972},[973],{"type":343,"attrs":974,"marks":976},{"alt":35,"src":975,"title":35},"https://a.storyblok.com/f/64010/1351x300/0fdb584e82/growing-your-practice-visual-cta.png",[977],{"type":78,"attrs":978},{"href":968,"uuid":48,"anchor":48,"target":48,"linktype":337},"2021-04-21 00:00",{"_uid":981,"title":33,"imgSrc":35,"plugin":34,"imageAlt":35,"minWidth":354,"imageName":982,"imageS3Key":983,"description":39,"mobileWidth":357,"desktopWidth":357,"assetSelector":35,"imagePublicUrl":984,"imageOriginalUrl":985,"sourceImageWidth":354,"sourceImageHeight":839},"bd4f2d6f-fe5d-4a39-9680-d3fdce49f663","growing-your-practice-quiz-thumb.png","f/64010/1200x630/cb47edb8a7/growing-your-practice-quiz-thumb.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x630/cb47edb8a7/growing-your-practice-quiz-thumb.png","//a.storyblok.com/f/64010/1200x630/cb47edb8a7/growing-your-practice-quiz-thumb.png",[987],"e3783e92-3334-4784-be0b-6debcf103416",[396,854,989],"278b0f59-b9b0-4d33-aee0-da4af6a42db8",[438],[992,993,81],"88c16a0e-7a48-44f5-b647-f0c865938b45","ac645006-74d1-4816-aad9-bf1894e7a40d",[995],"c2ae4519-d362-4486-86f1-c896fd2660e9","attention-clinics-are-you-up-to-date-with-2021-strategies-for-growth","us/blog/attention-clinics-are-you-up-to-date-with-2021-strategies-for-growth",-65910,[],11229372,"0291c575-1cae-4ff9-af70-34e536acaba5",[1003,1007],{"id":1004,"name":900,"slug":996,"published":57,"full_slug":1005,"is_folder":51,"parent_id":1006},136618645,"gb/blog/attention-clinics-are-you-up-to-date-with-2021-strategies-for-growth",11229371,{"id":1008,"name":900,"slug":996,"published":57,"full_slug":1009,"is_folder":51,"parent_id":1010},136618646,"au/blog/attention-clinics-are-you-up-to-date-with-2021-strategies-for-growth",11114066,{"name":1012,"created_at":1013,"published_at":1014,"updated_at":1015,"id":1016,"uuid":81,"content":1017,"slug":1439,"full_slug":1440,"sort_by_date":48,"position":1441,"tag_list":1442,"is_startpage":51,"parent_id":1000,"meta_data":48,"group_id":1443,"first_published_at":1444,"release_id":48,"lang":55,"path":48,"alternates":1445,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"7 Tips to Help Fight Staff Burnout In Your Clinic","2021-03-18T18:18:11.472Z","2022-05-17T03:33:04.008Z","2022-05-17T03:33:04.041Z",42302015,{"seo":1018,"_uid":1023,"author":28,"content":1024,"headline":1012,"component":350,"post_date":1421,"thumbnail":1422,"types_tag":1428,"features_tag":1429,"show_resource":57,"industries_tag":1431,"related_articles":1432,"ways_of_working_tag":1436},{"_uid":1019,"title":15,"plugin":16,"seoTitle":1020,"description":18,"seoKeywords":1021,"seoTitleInput":1012,"seoDescription":1022},"36381783-e794-419d-b7f6-c3a224a872d2","7 Tips to Help Fight Staff Burnout In Your Clinic - Deputy","staff burnout, fight staff burnout, clinic","Burnout, while damaging to your people and business, is highly preventable. If you manage a healthcare practice, read on to discover the best strategies for getting the sun on your side.","437d6f66-39e0-475b-8f4d-856f74886524",[1025],{"_uid":1026,"content":1027,"component":349},"ac5d9395-4c03-4a1f-ae7c-9fc2f1904576",{"type":62,"content":1028},[1029,1033,1037,1040,1045,1049,1053,1093,1098,1110,1114,1153,1158,1162,1166,1198,1203,1207,1211,1257,1262,1266,1278,1310,1315,1319,1323,1355,1360,1364,1368,1400,1405,1409],{"type":65,"content":1030},[1031],{"text":1032,"type":69},"Your staff are your frontline. They’re helping patients book appointments, sort through the confusing insurance negotiations, and provide consistent quality care. It’s a mix of technical skill, endurance, and empathy. ",{"type":65,"content":1034},[1035],{"text":1036,"type":69},"And with that comes employee burnout. ",{"type":65,"content":1038},[1039],{"text":1022,"type":69},{"type":91,"attrs":1041,"content":1042},{"level":93},[1043],{"text":1044,"type":69},"1. Check your team’s morale",{"type":65,"content":1046},[1047],{"text":1048,"type":69},"Your staff didn’t get into healthcare for the paperwork. When their day is weighed down with phone calls with insurance companies, navigating appointment changes, and ordering new supplies, their morale can take a dip.",{"type":65,"content":1050},[1051],{"text":1052,"type":69},"Your practice’s staff are like family, and the best facilities create a culture of open and honest communication. Set up multiple check-in points to give your staff the opportunities they need to share where their headspace is — and so you can help identify ways to boost their morale when it needs a lift. ",{"type":102,"content":1054},[1055,1065,1083],{"type":105,"content":1056},[1057],{"type":65,"content":1058},[1059,1063],{"text":1060,"type":69,"marks":1061},"Daily stand-up.",[1062],{"type":113},{"text":1064,"type":69}," As your staff gets settled in the morning, do an informal check-in. How’s everyone feeling at the start of the day? Ask everyone to share one thing they’re excited about or one thing they need help with that day.",{"type":105,"content":1066},[1067],{"type":65,"content":1068},[1069,1073,1075,1081],{"text":1070,"type":69,"marks":1071},"Send weekly mental health check-ins.",[1072],{"type":113},{"text":1074,"type":69}," Use a ",{"text":1076,"type":69,"marks":1077},"mobile app",[1078],{"type":78,"attrs":1079},{"href":1080,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://www.deputy.com/features/employee-time-clock",{"text":1082,"type":69}," that allows your staff to answer questions, such as “How’s your morale this week?”",{"type":105,"content":1084},[1085],{"type":65,"content":1086},[1087,1091],{"text":1088,"type":69,"marks":1089},"Create a buddy system.",[1090],{"type":113},{"text":1092,"type":69}," Even if your clinic is small, pair up your staff so each person has someone that they can connect with. ",{"type":91,"attrs":1094,"content":1095},{"level":93},[1096],{"text":1097,"type":69},"2. Host a staff roundtable",{"type":65,"content":1099},[1100,1102,1108],{"text":1101,"type":69},"Go beyond just checking in. Host a formal session for staff to communicate their concerns, thoughts, and feedback. The pandemic challenges people in different ways. ",{"text":1103,"type":69,"marks":1104},"Parents",[1105],{"type":78,"attrs":1106},{"href":1107,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://www.npr.org/2021/02/18/968930085/almost-a-year-into-the-pandemic-working-moms-feel-forgotten-journalist-says",{"text":1109,"type":69},", for example, are struggling to time manage childcare and work. ",{"type":65,"content":1111},[1112],{"text":1113,"type":69},"Sometimes it’s easier to boost morale when you do it together as a team. And it can even be fun. ",{"type":102,"content":1115},[1116,1126,1136],{"type":105,"content":1117},[1118],{"type":65,"content":1119},[1120,1124],{"text":1121,"type":69,"marks":1122},"Create a monthly brown bag session.",[1123],{"type":113},{"text":1125,"type":69}," Once a month, bring your staff together over lunch to go through business operations. Make it a working session with the goal of getting everyone excited about what your practice can do to continually enhance employee wellbeing.",{"type":105,"content":1127},[1128],{"type":65,"content":1129},[1130,1134],{"text":1131,"type":69,"marks":1132},"Create a plan.",[1133],{"type":113},{"text":1135,"type":69}," Assign someone to take notes — maybe even rotate that role — so nothing falls through the cracks. Then put a plan in place to action on the ideas.",{"type":105,"content":1137},[1138],{"type":65,"content":1139},[1140,1144,1146,1151],{"text":1141,"type":69,"marks":1142},"Build a culture of open communication.",[1143],{"type":113},{"text":1145,"type":69}," Your staff might be long-timers at your practice, but it’s still important to remind them that you want to create a two-way ",{"text":863,"type":69,"marks":1147},[1148],{"type":78,"attrs":1149},{"href":1150,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://www.deputy.com/blog/3-tips-improve-team-wide-communication",{"text":1152,"type":69}," feedback loop. ",{"type":91,"attrs":1154,"content":1155},{"level":93},[1156],{"text":1157,"type":69},"3. Spring cleaning ",{"type":65,"content":1159},[1160],{"text":1161,"type":69},"Your staff might be stressed because they keep hitting the same roadblocks — unpredictable patient scheduling, supply shortages, or waiting room chaos. ",{"type":65,"content":1163},[1164],{"text":1165,"type":69},"Thankfully, there are easy ways to ease some of that stress. And one of the best ways is to just assess the current situation. Bring your staff into the conversation to make them feel more engaged and in control of the challenges. ",{"type":102,"content":1167},[1168,1178,1188],{"type":105,"content":1169},[1170],{"type":65,"content":1171},[1172,1176],{"text":1173,"type":69,"marks":1174},"Ask your team.",[1175],{"type":113},{"text":1177,"type":69}," What’s working and what isn’t? They’ll know best and appreciate the opportunity to influence processes.",{"type":105,"content":1179},[1180],{"type":65,"content":1181},[1182,1186],{"text":1183,"type":69,"marks":1184},"Mix it up. ",[1185],{"type":113},{"text":1187,"type":69},"Take advantage of a quieter season, if you have one, to try something new. Change the flow of the waiting room so that patients can check in efficiently under COVID protocols. ",{"type":105,"content":1189},[1190],{"type":65,"content":1191},[1192,1196],{"text":1193,"type":69,"marks":1194},"Lean on technology.",[1195],{"type":113},{"text":1197,"type":69}," Look for tools that can simplify admin, like staff scheduling, so they’re freed up to focus on your patients. ",{"type":91,"attrs":1199,"content":1200},{"level":93},[1201],{"text":1202,"type":69},"4. Create flexibility ",{"type":65,"content":1204},[1205],{"text":1206,"type":69},"Life in your clinic changes day by day. Whether your staff need to secure an appointment for an emergency root canal or your rebooking a routine eye exam, stuff happens. ",{"type":65,"content":1208},[1209],{"text":1210,"type":69},"On top of that, your staff might need to call in so they can work at another facility that day or even take care of personal errands. Make flexibility a priority for your team to help alleviate some of the burnout that comes with the day-to-day of working in a clinic.",{"type":102,"content":1212},[1213,1223,1239],{"type":105,"content":1214},[1215],{"type":65,"content":1216},[1217,1221],{"text":1218,"type":69,"marks":1219},"Empower your team.",[1220],{"type":113},{"text":1222,"type":69}," Give your staff the flexibility to swap their schedules or press pause if they need a recharge.",{"type":105,"content":1224},[1225],{"type":65,"content":1226},[1227,1231,1232,1237],{"text":1228,"type":69,"marks":1229},"Use an automatic scheduling tool to save time.",[1230],{"type":113},{"text":125,"type":69},{"text":1233,"type":69,"marks":1234},"Eliminate frustrating admin",[1235],{"type":78,"attrs":1236},{"href":682,"uuid":48,"anchor":48,"target":82,"linktype":337},{"text":1238,"type":69}," and let your team focus on the work that matters most to them. ",{"type":105,"content":1240},[1241],{"type":65,"content":1242},[1243,1247,1249,1255],{"text":1244,"type":69,"marks":1245},"Free up the schedule.",[1246],{"type":113},{"text":1248,"type":69}," Consider ",{"text":1250,"type":69,"marks":1251},"rotating schedules",[1252],{"type":78,"attrs":1253},{"href":1254,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://www.deputy.com/blog/signs-you-should-implement-rotating-schedules",{"text":1256,"type":69}," so that employees feel motivated and energized. ",{"type":91,"attrs":1258,"content":1259},{"level":93},[1260],{"text":1261,"type":69},"5. Recognize your employees",{"type":65,"content":1263},[1264],{"text":1265,"type":69},"When your staff are heads-down with their patient care and administrative duties, they might not notice their positive impact. Recognize your employees to let them know that people care. ",{"type":65,"content":1267},[1268,1270,1276],{"text":1269,"type":69},"Burnout can happen when work feels endless. Through ",{"text":1271,"type":69,"marks":1272},"staff recognition and appreciation",[1273],{"type":78,"attrs":1274},{"href":1275,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://www.deputy.com/blog/unique-employee-appreciation-gifts-your-team-will-love",{"text":1277,"type":69},", you can help staff feel valued. ",{"type":102,"content":1279},[1280,1290,1300],{"type":105,"content":1281},[1282],{"type":65,"content":1283},[1284,1288],{"text":1285,"type":69,"marks":1286},"Make it tangible.",[1287],{"type":113},{"text":1289,"type":69}," Set aside a budget so you can reward top performers with appreciation treats like gift cards or team celebrations. ",{"type":105,"content":1291},[1292],{"type":65,"content":1293},[1294,1298],{"text":1295,"type":69,"marks":1296},"Make it human.",[1297],{"type":113},{"text":1299,"type":69}," Collect testimonials from peers and patients to share with the whole staff. ",{"type":105,"content":1301},[1302],{"type":65,"content":1303},[1304,1308],{"text":1305,"type":69,"marks":1306},"Make it social.",[1307],{"type":113},{"text":1309,"type":69}," Use your social media networks like LinkedIn to highlight positive employee stories.",{"type":91,"attrs":1311,"content":1312},{"level":93},[1313],{"text":1314,"type":69},"6. Align on goals",{"type":65,"content":1316},[1317],{"text":1318,"type":69},"Your employees might experience burnout if they don’t know how to grow in their career. Make the job worth working for by creating attainable goals or a clear path forward. If the job has levels for promotion, does your staff know how to reach them?",{"type":65,"content":1320},[1321],{"text":1322,"type":69},"As you check in with your staff, get a sense of how they feel about their future. What do they want to accomplish in the next six months, one year, and three years? Employees feel better about their work when they have something higher to reach for. ",{"type":102,"content":1324},[1325,1335,1345],{"type":105,"content":1326},[1327],{"type":65,"content":1328},[1329,1333],{"text":1330,"type":69,"marks":1331},"Put it in writing.",[1332],{"type":113},{"text":1334,"type":69}," Create realistic goals that are tailored to each role and reward your employee as they hit different milestones.",{"type":105,"content":1336},[1337],{"type":65,"content":1338},[1339,1343],{"text":1340,"type":69,"marks":1341},"Provide professional development stipends.",[1342],{"type":113},{"text":1344,"type":69}," Help your staff to pursue personal development and educational goals with a small education budget. If they’re getting burned out, that professional development can help keep them engaged.",{"type":105,"content":1346},[1347],{"type":65,"content":1348},[1349,1353],{"text":1350,"type":69,"marks":1351},"Celebrate the wins.",[1352],{"type":113},{"text":1354,"type":69}," Encourage your staff to cheer on each other as they work towards their goals. ",{"type":91,"attrs":1356,"content":1357},{"level":93},[1358],{"text":1359,"type":69},"7. Go on an offsite ",{"type":65,"content":1361},[1362],{"text":1363,"type":69},"Your staff comes into the office every day. Or maybe they work partially from home. Either way, likely they’re ready for a little energy and change of scenery.",{"type":65,"content":1365},[1366],{"text":1367,"type":69},"With an offsite event (either in person or virtually), you can treat your staff to some team bonding, relaxation, and educational experiences. Team offsites show your staff that you value their hard work and break up the monotony of 9-5. ",{"type":102,"content":1369},[1370,1380,1390],{"type":105,"content":1371},[1372],{"type":65,"content":1373},[1374,1378],{"text":1375,"type":69,"marks":1376},"Forget about work.",[1377],{"type":113},{"text":1379,"type":69}," Get dinner as a group and make it a rule to not talk about work for a few hours.",{"type":105,"content":1381},[1382],{"type":65,"content":1383},[1384,1388],{"text":1385,"type":69,"marks":1386},"Take a virtual class together. ",[1387],{"type":113},{"text":1389,"type":69},"Whether your staff decides to make pasta or build a terrarium, a virtual class can be a great way to energize your team and remember to have fun.",{"type":105,"content":1391},[1392],{"type":65,"content":1393},[1394,1398],{"text":1395,"type":69,"marks":1396},"Bring in speakers.",[1397],{"type":113},{"text":1399,"type":69}," Ask staff from other practices to join you and talk about what they’re doing to keep spirits high and fight the burnout. ",{"type":91,"attrs":1401,"content":1402},{"level":93},[1403],{"text":1404,"type":69},"Build that work/life balance",{"type":65,"content":1406},[1407],{"text":1408,"type":69},"Challenges inevitably create opportunities and being aware of what’s bringing your staff down can help you get them excited about work again. ",{"type":65,"content":1410},[1411,1413,1419],{"text":1412,"type":69},"Download ",{"text":1414,"type":69,"marks":1415},"The Practice Manager’s Employee Engagement Checklist",[1416],{"type":78,"attrs":1417},{"href":1418,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://info.deputy.com/amer-practice-manager-employee-engagement-checklist2021?utm_source=blog&utm_medium=organic&utm_campaign=cd_amer_all_all_burnout_&utm_content=na&stream=all_hc&dh=bl_bl_bl",{"text":1420,"type":69}," for more ideas about how to boost morale and keep your staff happy.","2021-03-18 00:00",{"_uid":1423,"title":33,"imgSrc":35,"plugin":34,"imageAlt":35,"minWidth":354,"imageName":1424,"imageS3Key":1425,"description":39,"mobileWidth":357,"desktopWidth":357,"assetSelector":35,"imagePublicUrl":1426,"imageOriginalUrl":1427,"sourceImageWidth":354,"sourceImageHeight":839},"a9ae0b20-da22-4dbd-a558-b06da965079b","clinic-burnout-thumb.jpg","f/64010/1200x630/ef1eb21325/clinic-burnout-thumb.jpg","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x630/ef1eb21325/clinic-burnout-thumb.jpg","//a.storyblok.com/f/64010/1200x630/ef1eb21325/clinic-burnout-thumb.jpg",[369],[1430,396],"237d887c-c023-4d53-908c-07c769ba324a",[438],[1433,1434,1435],"6c29d1f4-4692-4c7e-8da7-3de64984d3b4","febf2d74-f75c-4b9c-8269-f2e2148a278b","b75d71ad-ed21-4f03-81c5-087fcd86d706",[1437,1438],"24757a66-930d-4c7d-bdff-b99b4a33750e","e4df7a58-3ef6-4a91-9cae-06ce7908af93","tips-to-help-fight-staff-burnout-in-your-clinic","us/blog/tips-to-help-fight-staff-burnout-in-your-clinic",-65690,[],"e36cb0a2-174e-4072-af21-1562c4ec9851","2021-03-18T19:44:00.391Z",[1446,1449],{"id":1447,"name":1012,"slug":1439,"published":57,"full_slug":1448,"is_folder":51,"parent_id":1010},90580302,"au/blog/tips-to-help-fight-staff-burnout-in-your-clinic",{"id":1450,"name":1012,"slug":1439,"published":57,"full_slug":1451,"is_folder":51,"parent_id":1006},90580301,"gb/blog/tips-to-help-fight-staff-burnout-in-your-clinic",{"name":1453,"created_at":1454,"published_at":1455,"updated_at":1456,"id":1457,"uuid":1458,"content":1459,"slug":1815,"full_slug":1816,"sort_by_date":48,"position":1817,"tag_list":1818,"is_startpage":51,"parent_id":1000,"meta_data":48,"group_id":1819,"first_published_at":1820,"release_id":48,"lang":55,"path":48,"alternates":1821,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"4 Tips to Adapt Your Clinic to the New Normal","2020-07-21T15:17:18.398Z","2021-12-20T19:45:25.157Z","2021-12-20T19:45:25.191Z",15901481,"0edee8c5-76ee-471b-86b6-4612dadc7a9d",{"seo":1460,"_uid":1465,"author":1466,"content":1467,"headline":1453,"component":350,"post_date":1793,"thumbnail":1794,"types_tag":1801,"features_tag":1802,"industries_tag":1808,"related_articles":1809,"ways_of_working_tag":1813},{"_uid":1461,"title":15,"plugin":16,"seoTitle":1462,"description":18,"seoKeywords":1463,"seoTitleInput":1453,"seoDescription":1464},"cd420e3d-3026-44a5-957c-30044f2a3e65","4 Tips to Adapt Your Clinic to the New Normal - Deputy","how to adapt your medical clinic","Here are four tips to easily adapt your clinic to these unprecedented times.","c3a53274-ec23-41db-93d5-3eec198beebe","29ce4ec9-fedc-434f-a69a-dba424821ddc",[1468],{"_uid":1469,"content":1470,"component":349},"2ad25be2-ee73-42fc-ba04-dee81dd1dcd2",{"type":62,"content":1471},[1472,1476,1480,1484,1487,1492,1496,1500,1504,1584,1589,1593,1597,1636,1641,1645,1649,1653,1706,1711,1715,1719,1773,1778,1782],{"type":65,"content":1473},[1474],{"text":1475,"type":69},"The COVID-19 pandemic has disrupted the economy and affected thousands of businesses, medical clinics, and allied health practices are no exception. ",{"type":65,"content":1477},[1478],{"text":1479,"type":69},"From the reduced number of patients coming in for non-emergency and routine care to the increased risk of infection for patients and healthcare workers, the impact of the pandemic is significant.",{"type":65,"content":1481},[1482],{"text":1483,"type":69},"Clinics have to rapidly adjust to changing circumstances if they are to survive. The challenge then becomes: “How do you keep your clinic running profitably while ensuring the safety of your patients and employees?”",{"type":65,"content":1485},[1486],{"text":1464,"type":69},{"type":91,"attrs":1488,"content":1489},{"level":93},[1490],{"text":1491,"type":69},"Tip #1: Create and automate revised workplace staffing patterns",{"type":65,"content":1493},[1494],{"text":1495,"type":69},"Reducing the risk of spreading infection is important — especially for those working in the healthcare space such as nursing homes where risk can be higher. Without a careful plan to manage workplace safety for medical staff, one sick patient could quickly impact your entire team.",{"type":65,"content":1497},[1498],{"text":1499,"type":69},"So you need a staffing model that won’t leave your business shorthanded on staff coverage. But you also need a model that can help mitigate the spread of the infection to your staff at any one time. ",{"type":65,"content":1501},[1502],{"text":1503,"type":69},"And, when it comes to patient care, you can’t be distracted. Here are some ways to use templates so you can focus on your patients.",{"type":102,"content":1505},[1506,1526,1558],{"type":105,"content":1507},[1508],{"type":65,"content":1509},[1510,1514,1521,1524],{"text":1511,"type":69,"marks":1512},"Use alternative ",[1513],{"type":113},{"text":1515,"type":69,"marks":1516},"scheduling patterns",[1517,1520],{"type":78,"attrs":1518},{"href":1519,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://info.deputy.com/amer_return_to_work_guide2020",{"type":113},{"text":970,"type":69,"marks":1522},[1523],{"type":113},{"text":1525,"type":69}," For some businesses, your schedule pattern might be one week on/one week off. For others, you might use a buddy system or daily rotation. Not only are they easy to maintain, but these patterns can help contain infection if someone on your team gets sick.",{"type":105,"content":1527},[1528],{"type":65,"content":1529},[1530,1537,1541,1543,1549,1551,1556],{"text":1531,"type":69,"marks":1532},"Automate",[1533,1536],{"type":78,"attrs":1534},{"href":1535,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://www.deputy.com/features/scheduling-software",{"type":113},{"text":1538,"type":69,"marks":1539}," your alternative schedule. ",[1540],{"type":113},{"text":1542,"type":69},"Once you’ve determined which alternative schedule is right for your business, automate it by creating a ",{"text":1544,"type":69,"marks":1545},"scheduling template",[1546],{"type":78,"attrs":1547},{"href":1548,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://www.deputy.com/insights/free-excel-scheduling-template",{"text":1550,"type":69},". This means that you can easily lift a shift across weeks, creating consistency for both your business and your staff. ",{"text":1552,"type":69,"marks":1553},"Templates",[1554],{"type":78,"attrs":1555},{"href":1548,"uuid":48,"anchor":48,"target":82,"linktype":337},{"text":1557,"type":69}," will also reduce the admin work of trying to schedule manually.",{"type":105,"content":1559},[1560],{"type":65,"content":1561},[1562,1566,1572,1576,1578,1582],{"text":1563,"type":69,"marks":1564},"Adopt ",[1565],{"type":113},{"text":1567,"type":69,"marks":1568},"shift swapping",[1569,1571],{"type":78,"attrs":1570},{"href":690,"uuid":48,"anchor":48,"target":82,"linktype":337},{"type":113},{"text":1573,"type":69,"marks":1574}," for medical staff.",[1575],{"type":113},{"text":1577,"type":69}," Allow employees who work in the same squad or rotation to ",{"text":686,"type":69,"marks":1579},[1580],{"type":78,"attrs":1581},{"href":690,"uuid":48,"anchor":48,"target":82,"linktype":337},{"text":1583,"type":69}," so that you can avoid being short-staffed when one of your caregivers can’t find childcare.",{"type":91,"attrs":1585,"content":1586},{"level":93},[1587],{"text":1588,"type":69},"Tip #2: Dig into new patient flow and business demand metrics",{"type":65,"content":1590},[1591],{"text":1592,"type":69}," While some appointments may have been postponed earlier this year, your clinic might be seeing more patients now. And if that’s the case, you’re likely to see some different trends than you did previously. ",{"type":65,"content":1594},[1595],{"text":1596,"type":69},"Since we’re still going to be working amidst a certain degree of change and uncertainty for a little while, you need to build flexibility into your operations and manage flux in patient flow and demand.",{"type":102,"content":1598},[1599,1609,1619],{"type":105,"content":1600},[1601],{"type":65,"content":1602},[1603,1607],{"text":1604,"type":69,"marks":1605},"Track key metrics.",[1606],{"type":113},{"text":1608,"type":69}," Keeping track of metrics like labor percentage (wage to revenue percentage) and adjusting your staffing accordingly, can help you stay on top of your operating costs, even throughout dynamically changing demand.",{"type":105,"content":1610},[1611],{"type":65,"content":1612},[1613,1617],{"text":1614,"type":69,"marks":1615},"Consider telemedicine.",[1616],{"type":113},{"text":1618,"type":69}," If there are parts of your business that are suited to seeing patients virtually, implement it. There are hundreds of cloud-based clinic software that make telemedicine accessible, inexpensive, and secure.",{"type":105,"content":1620},[1621],{"type":65,"content":1622},[1623,1627,1629,1634],{"text":1624,"type":69,"marks":1625},"Build flexibility into your operations. ",[1626],{"type":113},{"text":1628,"type":69},"Enable staff to quickly pick up shifts to cover increased demand, or to swap shifts with a colleague with an employee scheduling software that has a ",{"text":1076,"type":69,"marks":1630},[1631],{"type":78,"attrs":1632},{"href":1633,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://www.deputy.com/mobile",{"text":1635,"type":69},". This ensures that your practice can adapt to changing circumstances quickly.",{"type":91,"attrs":1637,"content":1638},{"level":93},[1639],{"text":1640,"type":69},"Tip #3: Streamline your communication",{"type":65,"content":1642},[1643],{"text":1644,"type":69},"Text messages, phone calls, video chats. There are so many ways to communicate with your staff, your patients, and even your friends and family.",{"type":65,"content":1646},[1647],{"text":1648,"type":69},"And while having those options is helpful, when it comes to communicating with your team, you need to make sure that everyone is aligned. If you use too many tools, an important message, like new hygiene protocols, could slip through the cracks.",{"type":65,"content":1650},[1651],{"text":1652,"type":69},"Here are three ways to streamline your communication. ",{"type":102,"content":1654},[1655,1673,1690],{"type":105,"content":1656},[1657],{"type":65,"content":1658},[1659,1663,1665,1671],{"text":1660,"type":69,"marks":1661},"Use a workplace communication tool.",[1662],{"type":113},{"text":1664,"type":69}," Having a ",{"text":1666,"type":69,"marks":1667},"central hub",[1668],{"type":78,"attrs":1669},{"href":1670,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://www.deputy.com/blog/introducing-video-support-for-news-feed",{"text":1672,"type":69}," where all important communication is shared will make it easy for all of your staff to be on the same page.",{"type":105,"content":1674},[1675],{"type":65,"content":1676},[1677,1681,1683,1688],{"text":1678,"type":69,"marks":1679},"Require read receipts.",[1680],{"type":113},{"text":1682,"type":69}," Turn on ",{"text":1684,"type":69,"marks":1685},"read receipts",[1686],{"type":78,"attrs":1687},{"href":596,"uuid":48,"anchor":48,"target":82,"linktype":337},{"text":1689,"type":69}," to ensure that all staff have read important messages. You can also pin important messages at the top of your newsfeed.",{"type":105,"content":1691},[1692],{"type":65,"content":1693},[1694,1698,1700,1705],{"text":1695,"type":69,"marks":1696},"Use reminders.",[1697],{"type":113},{"text":1699,"type":69}," Keep important information such as health and safety protocols on top of everyone’s minds by using ",{"text":1701,"type":69,"marks":1702},"reminders",[1703],{"type":78,"attrs":1704},{"href":596,"uuid":48,"anchor":48,"target":82,"linktype":337},{"text":970,"type":69},{"type":91,"attrs":1707,"content":1708},{"level":93},[1709],{"text":1710,"type":69},"Tip #4: Continue to keep safety first",{"type":65,"content":1712},[1713],{"text":1714,"type":69},"As a health professional, health and safety have always been part of your process. But you might not have thought that applies to things like scheduling, staff communication, or even timesheets.",{"type":65,"content":1716},[1717],{"text":1718,"type":69},"This new normal means that in your clinic, you should continue to make safety a priority. And apply that to everything that you do. Here’s how you can keep everyone safe.",{"type":102,"content":1720},[1721,1738,1756],{"type":105,"content":1722},[1723],{"type":65,"content":1724},[1725,1729,1731,1736],{"text":1726,"type":69,"marks":1727},"Use video.",[1728],{"type":113},{"text":1730,"type":69}," Demonstrate health and safety protocols such as hand washing and social distancing using ",{"text":1732,"type":69,"marks":1733},"video",[1734],{"type":78,"attrs":1735},{"href":1670,"uuid":48,"anchor":48,"target":82,"linktype":337},{"text":1737,"type":69}," so that your employees can understand them clearly and comply,",{"type":105,"content":1739},[1740],{"type":65,"content":1741},[1742,1746,1748,1754],{"text":1743,"type":69,"marks":1744},"Use touchless clock-in. ",[1745],{"type":113},{"text":1747,"type":69},"Minimize employee contact with time-clocks by using a ",{"text":1749,"type":69,"marks":1750},"touchless clock-in system",[1751],{"type":78,"attrs":1752},{"href":1753,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://www.deputy.com/blog/deputys-touchless-clock-in",{"text":1755,"type":69}," that has face and voice recognition. Alternatively, employees can also use a mobile clock-in system to avoid spreading infection.",{"type":105,"content":1757},[1758],{"type":65,"content":1759},[1760,1764,1766,1771],{"text":1761,"type":69,"marks":1762},"Do a pre-work check.",[1763],{"type":113},{"text":1765,"type":69}," Ensure that your employees are not sick before they come into work using a ",{"text":1767,"type":69,"marks":1768},"simple free tool",[1769],{"type":78,"attrs":1770},{"href":596,"uuid":48,"anchor":48,"target":82,"linktype":337},{"text":1772,"type":69},". If an employee has symptoms, you will be notified so that you can follow up.",{"type":91,"attrs":1774,"content":1775},{"level":93},[1776],{"text":1777,"type":69},"Ease into the new normal",{"type":65,"content":1779},[1780],{"text":1781,"type":69},"The changes brought about by the pandemic require clinics to adapt by implementing new staffing patterns, keeping up with changes in patient flow and demand, streamlining communication, and keeping safety first.",{"type":65,"content":1783},[1784,1786,1792],{"text":1785,"type":69},"Make the new normal easier when you sign up for a ",{"text":1787,"type":69,"marks":1788},"free trial of Deputy",[1789],{"type":78,"attrs":1790},{"href":1791,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://www.deputy.com/free-trial",{"text":970,"type":69},"2020-07-21 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Is there an item that should be featured more prominently in the window display?",{"type":65,"content":2312},[2313],{"text":2314,"type":69},"Keep your employees engaged by encouraging them to act on their proactive instincts. They’ll naturally feel more inclined to voice their opinions and step into leadership roles when given the chance. ",{"type":91,"attrs":2316,"content":2317},{"level":93},[2318],{"text":2319,"type":69},"5. Diversify job functions ",{"type":65,"content":2321},[2322],{"text":2323,"type":69},"Go beyond the job description. Your barista, on paper, simply has to make drinks and work the cash register. But what if they expressed an interest in design or social media management? Does your cafe need new menus or someone to manage your Instagram account? Keep your barista engaged by letting them take these projects on if they wish.",{"type":65,"content":2325},[2326],{"text":2327,"type":69},"By allowing your staff to express and explore their personal interests, you’ll have multi-faceted people with a vested interest in your business. They’ll feel more valued if they can go beyond their job description and contribute to the team’s success.",{"type":91,"attrs":2329,"content":2330},{"level":93},[2331],{"text":2332,"type":69},"6. Foster flexibility ",{"type":65,"content":2334},[2335,2337,2342],{"text":2336,"type":69},"Your employees will feel more empowered to grow if they can control their schedules. If they’re attending school part-time, can they make sudden changes to their shift with ease? Does their schedule support their commitments outside of work? A ",{"text":2338,"type":69,"marks":2339},"flexible scheduling tool",[2340],{"type":78,"attrs":2341},{"href":1535,"uuid":48,"anchor":48,"target":82,"linktype":337},{"text":2343,"type":69}," will allow you to plan ahead so that your team is always prepared. ",{"type":65,"content":2345},[2346],{"text":2347,"type":69},"With the right scheduling tool, your employees can juggle their commitments and become more successful in their roles. ",{"type":91,"attrs":2349,"content":2350},{"level":93},[2351],{"text":2352,"type":69},"Personal development is happiness at work",{"type":65,"content":2354},[2355,2357,2363],{"text":2356,"type":69},"Most people want lasting and stable careers. Employees, when given the opportunity to leverage their talents and interests, are more satisfied with their work and colleagues. Take pride when you promote your people from within! Invest in ",{"text":2358,"type":69,"marks":2359},"helping your employees advance",[2360],{"type":78,"attrs":2361},{"href":2362,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://www.apty.io/blog/employee-performance-plan",{"text":2364,"type":69},", and you’ll see the returns through better performance and loyalty.  ",{"type":65,"content":2366},[2367,2368,2374],{"text":1412,"type":69},{"text":2369,"type":69,"marks":2370},"How Consumers are Creating Seismic Shifts in the Shift Work Industry",[2371],{"type":78,"attrs":2372},{"href":2373,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://info.deputy.com/amer-consumers-creating-seismic-shifts-shift-work-industry2021?utm_source=blog&utm_medium=organic&utm_campaign=cd_amer_all_all_learn and grow_&utm_content=na&stream=all_oth&dh=bl_bl_bl",{"text":2375,"type":69}," for insights into what consumers are saying about the future of shift work — and learn tips to help increase engagement with these important stakeholders in the new year.",{"type":65,"content":2377},[2378],{"type":343,"attrs":2379,"marks":2381},{"alt":35,"src":2380,"title":35},"https://a.storyblok.com/f/64010/1351x300/975e0530b8/seismic-shift-visual-cta.png",[2382],{"type":78,"attrs":2383},{"href":2373,"uuid":48,"anchor":48,"target":82,"linktype":337},"2021-02-16 00:00",{"_uid":2386,"title":33,"imgSrc":35,"plugin":34,"imageAlt":35,"minWidth":354,"imageName":2387,"imageS3Key":2388,"description":39,"mobileWidth":357,"desktopWidth":357,"assetSelector":35,"imagePublicUrl":2389,"imageOriginalUrl":2390,"sourceImageWidth":354,"sourceImageHeight":839},"17b49d63-a953-4606-849d-af94aa03411e","learn-grow-thumb.png","f/64010/1200x630/9715c5afb5/learn-grow-thumb.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x630/9715c5afb5/learn-grow-thumb.png","//a.storyblok.com/f/64010/1200x630/9715c5afb5/learn-grow-thumb.png",[369],[1430,2393,396],"7d86d911-47d7-44da-9780-f840bef22b24",[2395,2396,2397],"a4175408-f03c-46a7-ac90-9bcb60b0329e","3151d1b8-4110-4a93-a46f-e4e3101be662","f42f6365-50cd-4ce3-a360-497d791bb0cf",[2399,1434,2400],"e9592588-9391-4068-8224-fe7ca0da558a","59f0acbe-899a-413d-b812-62b94d0816d1",[995],"tips-to-help-your-staff-learn-and-grow","us/blog/tips-to-help-your-staff-learn-and-grow",-65590,[],"160cfff7-fd29-4446-9902-6e9f0ec0e5fd","2021-02-16T17:43:51.299Z",[2409,2412],{"id":2410,"name":2203,"slug":2402,"published":57,"full_slug":2411,"is_folder":51,"parent_id":1006},38054036,"gb/blog/tips-to-help-your-staff-learn-and-grow",{"id":2413,"name":2203,"slug":2402,"published":57,"full_slug":2414,"is_folder":51,"parent_id":1010},38054037,"au/blog/tips-to-help-your-staff-learn-and-grow",{"name":2416,"created_at":2417,"published_at":2418,"updated_at":2419,"id":2420,"uuid":1434,"content":2421,"slug":2654,"full_slug":2655,"sort_by_date":48,"position":2656,"tag_list":2657,"is_startpage":51,"parent_id":1000,"meta_data":48,"group_id":2658,"first_published_at":2659,"release_id":48,"lang":55,"path":48,"alternates":2660,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"Unique Employee Appreciation Gifts Your Team Will Love","2021-02-09T14:18:37.396Z","2022-05-17T03:38:03.752Z","2022-05-17T03:38:03.801Z",36909451,{"seo":2422,"_uid":2427,"author":28,"content":2428,"headline":2416,"component":350,"post_date":2639,"thumbnail":2640,"types_tag":2647,"features_tag":2648,"show_resource":57,"industries_tag":2649,"related_articles":2650,"ways_of_working_tag":2653},{"_uid":2423,"title":15,"plugin":16,"seoTitle":2424,"description":18,"seoKeywords":2425,"seoTitleInput":2416,"seoDescription":2426},"b6b676c9-49b0-4785-8116-35ce974f6306","Unique Employee Appreciation Gifts Your Team Will Love - Deputy","employee appreciation gifts","Read on to learn how consumers are showing their appreciation for shift workers, and find out some unique appreciation gifts your team will love.","5f8c017a-11c1-423e-840f-7b54402fab3b",[2429],{"_uid":2430,"content":2431,"component":349},"0325645a-3126-48af-b0e2-bf5cdb5234fe",{"type":62,"content":2432},[2433,2444,2456,2459,2464,2468,2472,2476,2480,2484,2516,2521,2525,2529,2555,2559,2564,2568,2572,2583,2609,2613,2618,2622,2632],{"type":65,"content":2434},[2435,2437,2442],{"text":2436,"type":69},"From grocery clerks to postal workers to nurses, shift workers play vital roles. But nearly ",{"text":2438,"type":69,"marks":2439},"96% of shift workers",[2440],{"type":78,"attrs":2441},{"href":2237,"uuid":48,"anchor":48,"target":82,"linktype":337},{"text":2443,"type":69}," say that they feel they deserve more respect.",{"type":65,"content":2445},[2446,2448,2454],{"text":2447,"type":69},"Based on ",{"text":2449,"type":69,"marks":2450},"survey responses from 2,000 Americans",[2451],{"type":78,"attrs":2452},{"href":2453,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://info.deputy.com/amer-consumers-creating-seismic-shifts-shift-work-industry2021?utm_source=blog&utm_medium=organic&utm_campaign=cd_amer_all_all_employee appreciation_&utm_content=na&stream=all_oth&dh=bl_bl_bl",{"text":2455,"type":69}," across the United States, consumers agree. But they’re not just talking the talk — they’re walking the walk.",{"type":65,"content":2457},[2458],{"text":2426,"type":69},{"type":91,"attrs":2460,"content":2461},{"level":93},[2462],{"text":2463,"type":69},"Tips",{"type":65,"content":2465},[2466],{"text":2467,"type":69},"Consumers were mostly all on the same page that shift workers deserve more respect and appreciation — and many of them have decided to take this into their own hands.",{"type":65,"content":2469},[2470],{"text":2471,"type":69},"Since the pandemic began, consumers have become significantly more generous when it comes to opening up their wallets.",{"type":65,"content":2473},[2474],{"text":2475,"type":69},"The average consumer studied was found to have increased the amount they tip by 11%, while nearly half of all respondents have tipped 20% of their bill or more since the beginning of the crisis.",{"type":65,"content":2477},[2478],{"text":2479,"type":69},"Restaurant servers have seen the biggest increase in tips from consumers, with 39% of those studied saying they’ve begun tipping them more since the pandemic started. Thirty-eight percent say they’ve been tipping delivery drivers more, with 29% saying they’ve increased their tips to their Uber/Lyft drivers.",{"type":65,"content":2481},[2482],{"text":2483,"type":69},"But consumers are tipping many other workers, too.",{"type":102,"content":2485},[2486,2492,2498,2504,2510],{"type":105,"content":2487},[2488],{"type":65,"content":2489},[2490],{"text":2491,"type":69},"Retail clerks - 23%",{"type":105,"content":2493},[2494],{"type":65,"content":2495},[2496],{"text":2497,"type":69},"Grocery baggers - 20%",{"type":105,"content":2499},[2500],{"type":65,"content":2501},[2502],{"text":2503,"type":69},"Salon/spa employees - 20%",{"type":105,"content":2505},[2506],{"type":65,"content":2507},[2508],{"text":2509,"type":69},"Bartenders - 19%",{"type":105,"content":2511},[2512],{"type":65,"content":2513},[2514],{"text":2515,"type":69},"Parking attendants - 18%",{"type":91,"attrs":2517,"content":2518},{"level":93},[2519],{"text":2520,"type":69},"Outside of the box ideas",{"type":65,"content":2522},[2523],{"text":2524,"type":69},"In addition to money, consumers are showing their appreciation by giving back what they can.",{"type":65,"content":2526},[2527],{"text":2528,"type":69},"When supplies were running low and workers were pulling extra hours, consumers stepped in. Aside from tipping, close to two-thirds (63%) of Americans have made other appreciative gestures since the pandemic started.",{"type":102,"content":2530},[2531,2537,2543,2549],{"type":105,"content":2532},[2533],{"type":65,"content":2534},[2535],{"text":2536,"type":69},"34% have donated items (like PPE)",{"type":105,"content":2538},[2539],{"type":65,"content":2540},[2541],{"text":2542,"type":69},"33% have thanked their employers for their work (33%)",{"type":105,"content":2544},[2545],{"type":65,"content":2546},[2547],{"text":2548,"type":69},"28% have made a monetary donation",{"type":105,"content":2550},[2551],{"type":65,"content":2552},[2553],{"text":2554,"type":69},"24% have even provided food to essential workers",{"type":65,"content":2556},[2557],{"text":2558,"type":69},"To help encourage your customers to make other donations, set up donation stations. Set up special, socially-distanced designation stations and use your internal communications app so staff know how to direct customers to the locations.",{"type":91,"attrs":2560,"content":2561},{"level":93},[2562],{"text":2563,"type":69},"Say thank you",{"type":65,"content":2565},[2566],{"text":2567,"type":69},"Your staff and customers keep your business going. A simple “thank you” when staff go above and beyond for a customer, or relaying a compliment an employee received from a shopper, can both go a long way.",{"type":65,"content":2569},[2570],{"text":2571,"type":69},"But you can ask your customers to share their words of appreciation, too. Use your social media to solicit appreciation notes and share them with your team.",{"type":65,"content":2573},[2574,2576,2581],{"text":2575,"type":69},"When ",{"text":2577,"type":69,"marks":2578},"2,000 consumers were polled",[2579],{"type":78,"attrs":2580},{"href":2453,"uuid":48,"anchor":48,"target":82,"linktype":337},{"text":2582,"type":69},", they were asked to describe one thing they learned about shift workers during the pandemic that they didn’t know before.",{"type":102,"content":2584},[2585,2591,2597,2603],{"type":105,"content":2586},[2587],{"type":65,"content":2588},[2589],{"text":2590,"type":69},"“How hard they work for little to nothing.”",{"type":105,"content":2592},[2593],{"type":65,"content":2594},[2595],{"text":2596,"type":69},"“Their loyalty.” ",{"type":105,"content":2598},[2599],{"type":65,"content":2600},[2601],{"text":2602,"type":69},"“Courage, humility, and dedication.”",{"type":105,"content":2604},[2605],{"type":65,"content":2606},[2607],{"text":2608,"type":69},"“Their job is our backbone.”",{"type":65,"content":2610},[2611],{"text":2612,"type":69},"Share those sentiments with your team to show that their work matters and that people notice the hard hard they do.",{"type":91,"attrs":2614,"content":2615},{"level":93},[2616],{"text":2617,"type":69},"Leading through appreciation",{"type":65,"content":2619},[2620],{"text":2621,"type":69},"Whether you manage a team at a small clinic, retailers in a hardware store, or hospitality workers in a brewery, COVID-19 has clearly brought issues related to employee appreciation to the fore. ",{"type":65,"content":2623},[2624,2625,2630],{"text":1412,"type":69},{"text":2626,"type":69,"marks":2627},"How Consumers Are Creating Seismic Shifts in the Shift Work Industry",[2628],{"type":78,"attrs":2629},{"href":2453,"uuid":48,"anchor":48,"target":82,"linktype":337},{"text":2631,"type":69}," to learn what 2,000 consumers have to say about the shift work industry — and what managers can do to keep up.",{"type":65,"content":2633},[2634],{"type":343,"attrs":2635,"marks":2636},{"alt":35,"src":2380,"title":35},[2637],{"type":78,"attrs":2638},{"href":2453,"uuid":48,"anchor":48,"target":82,"linktype":337},"2021-02-09 00:00",{"_uid":2641,"title":33,"imgSrc":35,"plugin":34,"imageAlt":2642,"minWidth":354,"imageName":2643,"imageS3Key":2644,"description":39,"mobileWidth":357,"desktopWidth":357,"assetSelector":35,"imagePublicUrl":2645,"imageOriginalUrl":2646,"sourceImageWidth":354,"sourceImageHeight":839},"fabab5db-72aa-4080-a347-071da258db94","unique employee appreciation gifts","unique-gifts-thumb.png","f/64010/1200x630/f7cfb63af2/unique-gifts-thumb.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x630/f7cfb63af2/unique-gifts-thumb.png","//a.storyblok.com/f/64010/1200x630/f7cfb63af2/unique-gifts-thumb.png",[369],[1430,396],[2395,2396,2397],[2400,2651,2652],"5464fe5e-8e15-4ad2-bdb3-41dfc5ebf5cf","371cb0c9-38b9-48b8-964b-ad68b32c0d72",[995],"unique-employee-appreciation-gifts-your-team-will-love","us/blog/unique-employee-appreciation-gifts-your-team-will-love",-65550,[],"4e5e5634-cae3-41cd-b23a-db007ec88692","2021-02-09T14:30:20.796Z",[],{"name":2662,"created_at":2663,"published_at":2664,"updated_at":2665,"id":2666,"uuid":1435,"content":2667,"slug":2846,"full_slug":2847,"sort_by_date":48,"position":2848,"tag_list":2849,"is_startpage":51,"parent_id":1000,"meta_data":48,"group_id":2850,"first_published_at":2851,"release_id":48,"lang":55,"path":48,"alternates":2852,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"9 Perks You Could Be Offering Your Employees","2020-08-25T00:52:29.912Z","2021-09-13T01:40:18.516Z","2021-09-13T01:40:18.541Z",18602665,{"seo":2668,"_uid":2673,"author":2674,"content":2675,"headline":2662,"component":350,"post_date":2821,"thumbnail":2822,"types_tag":2829,"features_tag":2830,"industries_tag":2832,"related_articles":2841,"ways_of_working_tag":2845},{"_uid":2669,"title":15,"plugin":16,"seoTitle":2670,"description":18,"seoKeywords":2671,"seoTitleInput":2662,"seoDescription":2672},"e0da4d48-3abf-4223-941f-b61598b1d33f","9 Perks You Could Be Offering Your Employees - Deputy","employee perks","Here are some ideas for bringing more joy to your workplace, and potentially building a stronger culture in the process.","009a84c7-12c0-4b10-807b-45e15adbe080","b96a2fff-84de-45e7-82a1-a9ebabf9f4bd",[2676],{"_uid":2677,"content":2678,"component":349},"c2093a4e-a52b-4e56-962f-4988eb925048",{"type":62,"content":2679},[2680,2698,2710,2713,2718,2722,2727,2739,2744,2755,2760,2772,2777,2781,2786,2790,2795,2799,2804,2808,2813,2817],{"type":65,"content":2681},[2682,2687,2694],{"text":2683,"type":69,"marks":2684},"This article was written by our partner, ",[2685],{"type":2686},"italic",{"text":2688,"type":69,"marks":2689},"OnPay",[2690,2693],{"type":78,"attrs":2691},{"href":2692,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://onpay.com/home-2?utm_expid=.VG3MiON2SjSwHtZ8fHZVAg.1&utm_referrer=",{"type":2686},{"text":2695,"type":69,"marks":2696},", who helps small businesses and accountants move forward by making payroll, HR, and benefits easy, affordable, and error-free.",[2697],{"type":2686},{"type":65,"content":2699},[2700,2702,2708],{"text":2701,"type":69},"Attracting and hanging on to top talent can be a challenge to all types (and sizes) of companies. That’s why many businesses are doing everything they can to stand out from the crowd — and they’re doing it in ways you might not expect. While ",{"text":2703,"type":69,"marks":2704},"recent research by SHRM",[2705],{"type":78,"attrs":2706},{"href":2707,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://www.shrm.org/hr-today/trends-and-forecasting/research-and-surveys/Documents/2018%20Employee%20Benefits%20Report.pdf",{"text":2709,"type":69}," shows that offering traditional benefits helps improve retention and morale, perks can offer a more affordable and unexpected way to keep employees happy. ",{"type":65,"content":2711},[2712],{"text":2672,"type":69},{"type":91,"attrs":2714,"content":2715},{"level":93},[2716],{"text":2717,"type":69},"1. Food, food, food",{"type":65,"content":2719},[2720],{"text":2721,"type":69},"While this is one of the more basic options, it’s one that is always appreciated. Something as simple as offering free snacks, soft drinks, or lunch once a week can go a long way for your employees. You can also go the extra mile and offer a special treat when your employees are working extra hard, on birthdays, or to celebrate them getting certifications or passing exams. Feeling valued and recognized for their achievements is always appreciated.",{"type":91,"attrs":2723,"content":2724},{"level":93},[2725],{"text":2726,"type":69},"2. Company events",{"type":65,"content":2728},[2729,2731,2737],{"text":2730,"type":69},"Hosting company events is a great way to present your employees with opportunities to engage with others outside of their department or team. While they may have the chance to chat and get to know one another during work hours, employees are more likely to be sociable in a more casual environment. You could plan anything from an annual company party to a ",{"text":2732,"type":69,"marks":2733},"virtual happy hour to trivia games",[2734],{"type":78,"attrs":2735},{"href":2736,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://snacknation.com/blog/virtual-trivia/",{"text":2738,"type":69}," — whatever suits your business best. This perk also plays a role in establishing company culture, which is a big factor for candidates applying to jobs.    ",{"type":91,"attrs":2740,"content":2741},{"level":93},[2742],{"text":2743,"type":69},"3. Gym membership and reimbursement ",{"type":65,"content":2745},[2746,2747,2753],{"text":925,"type":69},{"text":2748,"type":69,"marks":2749},"study of the University of Louisville wellness initiative",[2750],{"type":78,"attrs":2751},{"href":2752,"uuid":48,"anchor":48,"target":82,"linktype":337},"http://louisville.edu/gethealthynow",{"text":2754,"type":69}," found that every dollar invested in a wellness program returned $7 in healthcare savings. Not only that, but people were also healthier, and that can lead to fewer absences and higher productivity. And what better way to encourage a healthy lifestyle than offering a wellness program or taking care of reimbursement for a gym membership? Or, consider covering the cost of a class of your employees’ choice like cycling, yoga, pilates, or boxing. ",{"type":91,"attrs":2756,"content":2757},{"level":93},[2758],{"text":2759,"type":69},"4. Volunteer time off",{"type":65,"content":2761},[2762,2764,2770],{"text":2763,"type":69},"Offering paid time off is pretty standard for vacation time and sick days, but have you considered offering time off for a different reason? It’s a growing trend for businesses to offer an additional day — or more — away for employees to volunteer with a charity or organization of their choice. There’s even a term for it: ",{"text":2765,"type":69,"marks":2766},"Volunteer Time Off",[2767],{"type":78,"attrs":2768},{"href":2769,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://help.deputy.com/en/articles/3074737-limiting-leave-type-visibility-in-enterprise",{"text":2771,"type":69},". Not only can it help increase employee morale, but it encourages your employees to give back to the community where you do business. ",{"type":91,"attrs":2773,"content":2774},{"level":93},[2775],{"text":2776,"type":69},"5. Discounts on your products or services",{"type":65,"content":2778},[2779],{"text":2780,"type":69},"Another option is to offer a special employee discount or deal on the products or services your business sells. Discounted coffee beans? Reduced yoga pants? Meal coupons? Some companies offer a percentage off their products while others pay cash stipends to enjoy their services — and give feedback on the experience. Perks like these (often seen at global corporations) may seem out of reach, but the principle scales up and down: they help make you money, so help your employees by saving them some. ",{"type":91,"attrs":2782,"content":2783},{"level":93},[2784],{"text":2785,"type":69},"6. Pets!",{"type":65,"content":2787},[2788],{"text":2789,"type":69},"Nothing puts a smile on someone’s face quite like seeing adorable puppy eyes everywhere they turn. That’s why “bring your dog to work day” is often so highly anticipated in workplaces. Employees probably don’t enjoy leaving their pets behind while they’re at work, so allowing Spot or Rover to join them can be a great de-stressor. And, if the pet is well-trained, they can be a wonderful welcome for your customers stepping into your store, too. Just check to make sure nobody’s allergic before Fido becomes a workplace mainstay. ",{"type":91,"attrs":2791,"content":2792},{"level":93},[2793],{"text":2794,"type":69},"7. Extended parental leave",{"type":65,"content":2796},[2797],{"text":2798,"type":69},"It’s no secret that balancing work with becoming a new parent can be a challenge. And while most companies do offer some time off for new parents, there’s no guarantee that it’s paid, or that it feels like enough time for mom or dad to feel ready to return to work. If your current policy could use some updates, consider talking with your employees about what they’d love to see. While you may not be able to follow in Silicon Valley’s footsteps and offer things like a paid year of parental leave, there are ways to help your employees feel they are protected and respected while they take time to care for the new addition. ",{"type":91,"attrs":2800,"content":2801},{"level":93},[2802],{"text":2803,"type":69},"8. A space for relaxation and breaks",{"type":65,"content":2805},[2806],{"text":2807,"type":69},"Everyone needs a little time to blow off some steam, catch up with their co-workers, or just recharge. Providing a space that’s designated for breaks or relaxation time allows employees to take that well-deserved moment they’ve been working so hard for. Consider equipping the space with tables and chairs, comfortable furniture, games, or other fun activities you and your employees can enjoy. After all, we spend a third of our life together. Why not make some of it fun?",{"type":91,"attrs":2809,"content":2810},{"level":93},[2811],{"text":2812,"type":69},"9. Tuition reimbursement ",{"type":65,"content":2814},[2815],{"text":2816,"type":69},"Are there any courses, certifications, or exams your employees could take that would improve their skill set while benefiting your business? If so, you can offer to reimburse the costs associated with taking them. Your employees receive further education and, in turn, bring that knowledge and newfound expertise to work — where they can put it to good use. Some employers even cover the cost of tuition for their employees to get an advanced degree if they believe it will bring value to the business.",{"type":65,"content":2818},[2819],{"text":2820,"type":69},"The addition of any of these perks to your benefits package is sure to attract some new talent to your business, or just make your current employees happier. And bonus — anything you offer to your employees, you get to enjoy yourself, too.","2020-08-25 00:00",{"_uid":2823,"title":33,"plugin":34,"imageAlt":2824,"minWidth":354,"imageName":2825,"imageS3Key":2826,"description":39,"mobileWidth":357,"desktopWidth":357,"assetSelector":35,"imagePublicUrl":2827,"imageOriginalUrl":2828,"sourceImageWidth":354,"sourceImageHeight":839},"77130ac0-6399-41fd-bd51-79cdc9f352f7","two pharmacists working","perks-you-could-be-offering-your-employees-thumb.jpg","f/64010/1200x630/9958851aa4/perks-you-could-be-offering-your-employees-thumb.jpg","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x630/9958851aa4/perks-you-could-be-offering-your-employees-thumb.jpg","//a.storyblok.com/f/64010/1200x630/9958851aa4/perks-you-could-be-offering-your-employees-thumb.jpg",[369],[2831],"8382061b-18c0-4032-83ad-8d5a69c95e69",[2833,2834,438,2395,2835,2836,2837,2838,2396,2839,2840],"3458fdc0-fec0-4f72-acdb-29314acc92be","ada1eb92-b2a8-442d-9d52-9d527881456b","b250a8d1-0f03-4382-aa5b-7ea8a78175f1","ad5973eb-9c30-4b55-a631-2b3e960aad38","ec938919-37ab-431b-ac16-3b4fc329bd4f","144263ba-d321-4dd4-9ccc-338464b6450b","85a42107-2a17-4c6d-aeef-d55e5818d30a","4d4c1b08-4dbd-47de-9be3-8b18810c4676",[2842,2843,2844],"e6ef16cf-3fe9-4829-b57e-3860b0a9980e","83a9c75e-6045-423d-9150-d673c8ecfd4b","39e8dc15-f02e-486d-a304-b222ad236fcb",[1437],"perks-you-could-be-offering-your-employees","us/blog/perks-you-could-be-offering-your-employees",-64830,[],"59685a26-f063-42b1-9e85-e49190e14f1e","2020-08-25T01:03:11.429Z",[2853,2856],{"id":2854,"name":2662,"slug":2846,"published":57,"full_slug":2855,"is_folder":51,"parent_id":1006},18602667,"gb/blog/perks-you-could-be-offering-your-employees",{"id":2857,"name":2662,"slug":2846,"published":57,"full_slug":2858,"is_folder":51,"parent_id":1010},18602668,"au/blog/perks-you-could-be-offering-your-employees",[1437,1438],[],[2862,2863],{"id":1447,"name":1012,"slug":1439,"published":57,"full_slug":1448,"is_folder":51,"parent_id":1010},{"id":1450,"name":1012,"slug":1439,"published":57,"full_slug":1451,"is_folder":51,"parent_id":1006},{"name":2865,"created_at":2866,"published_at":2867,"updated_at":2868,"id":2869,"uuid":303,"content":2870,"slug":3282,"full_slug":3300,"sort_by_date":48,"position":3301,"tag_list":3302,"is_startpage":51,"parent_id":1000,"meta_data":48,"group_id":3303,"first_published_at":3304,"release_id":48,"lang":55,"path":48,"alternates":3305,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"6 Signs Your Staff Need Employee Scheduling Software","2020-06-23T00:46:50.744Z","2025-01-10T19:08:53.982Z","2025-01-10T19:08:54.015Z",13971343,{"seo":2871,"_uid":2876,"author":2877,"content":2901,"headline":2865,"component":350,"post_date":3279,"thumbnail":3280,"types_tag":3289,"features_tag":3296,"show_resource":51,"industries_tag":3297,"related_articles":3298,"ways_of_working_tag":3299},{"title":15,"plugin":16,"seoTitle":2872,"description":18,"seoKeywords":2873,"seoTitleInput":2874,"seoDescription":2875},"Your Staff Need Employee Scheduling Software - Deputy","scheduling software","Your Staff Need Employee Scheduling Software","For employees and managers alike, this simple software makes creating schedules, covering shifts and other tasks a breeze. Learn more about it here!","46f72e08-393e-4d69-a058-bb07abc4ffc9",{"name":2878,"created_at":2879,"published_at":25,"updated_at":2880,"id":2881,"uuid":2882,"content":2883,"slug":2894,"full_slug":2895,"sort_by_date":48,"position":2896,"tag_list":2897,"is_startpage":51,"parent_id":52,"meta_data":48,"group_id":2898,"first_published_at":2899,"release_id":48,"lang":55,"path":48,"alternates":2900,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"Deputy Team","2020-05-15T04:58:13.875Z","2021-02-02T04:30:43.760Z",11527696,"25fffc56-55d1-4f59-8b1e-617162a8927e",{"_uid":2884,"name":2878,"image":2885,"component":44,"description":2893},"a8a7137e-efc4-44fd-89e9-bcd4641aac65",{"_uid":2886,"title":33,"plugin":34,"imageAlt":2887,"minWidth":36,"imageName":2888,"imageS3Key":2889,"description":39,"mobileWidth":40,"desktopWidth":40,"assetSelector":35,"imagePublicUrl":2890,"imageOriginalUrl":2891,"sourceImageWidth":2892,"sourceImageHeight":2892},"213ad250-d5a8-4304-bb3c-193a76458e83","Deputy team","avatar-deputy-team.png","f/64010/2000x2000/636a91b857/avatar-deputy-team.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/2000x2000/636a91b857/avatar-deputy-team.png","//a.storyblok.com/f/64010/2000x2000/636a91b857/avatar-deputy-team.png",2000,"Deputy’s content team works closely with business owners, managers, and their employees to create helpful articles about how to make their worklife easier.","deputy-team","_content_types/authors/deputy-team",-50,[],"416bfdf9-510c-4a02-a693-84f4847ef5b2","2020-06-22T07:51:34.947Z",[],[2902],{"_uid":2903,"content":2904,"component":349},"ce455972-e5fb-427f-b260-e131097192a5",{"type":62,"content":2905},[2906,2910,2921,2925,2930,2934,2938,2942,2989,2994,2998,3002,3006,3010,3049,3054,3058,3062,3066,3105,3110,3114,3118,3122,3162,3167,3171,3175,3207,3212,3216,3220,3259,3264,3268],{"type":65,"content":2907},[2908],{"text":2909,"type":69},"Employee management is a full-time job. From training and scheduling to keeping employees motivated, managing a team requires a unique set of organizational skills. ",{"type":65,"content":2911},[2912,2914,2919],{"text":2913,"type":69},"You need to have the right ",{"text":2915,"type":69,"marks":2916},"scheduling tools",[2917],{"type":78,"attrs":2918},{"href":1535,"uuid":48,"anchor":48,"target":691,"linktype":337},{"text":2920,"type":69}," to maintain a strong operation. ",{"type":65,"content":2922},[2923],{"text":2924,"type":69},"But not sure yet if you really need employee scheduling software? See if these six signs seem familiar.",{"type":91,"attrs":2926,"content":2927},{"level":93},[2928],{"text":2929,"type":69},"1. Your customer service or patient care is slipping ",{"type":65,"content":2931},[2932],{"text":2933,"type":69},"Your employees accomplish so much in a given day. They’re filling orders, tending to patients, cleaning facilities, and smiling through it all. But you’ve probably noticed occasions where your customer service takes a dip. Maybe your employees don’t have the proper tools to actually do their best. ",{"type":65,"content":2935},[2936],{"text":2937,"type":69},"Teams hate dealing with dated, legacy technology. Without an intuitive solution, it can be tough to get employees to clock in on time or request time off in the system. Your staff shouldn’t have to deal with paper timesheets or old websites.",{"type":65,"content":2939},[2940],{"text":2941,"type":69},"Here are a few ways you can improve your customer service or patient care.",{"type":102,"content":2943},[2944,2962,2972],{"type":105,"content":2945},[2946],{"type":65,"content":2947},[2948,2952,2954,2960],{"text":2949,"type":69,"marks":2950},"Automate your timesheets.",[2951],{"type":113},{"text":2953,"type":69}," On top of actually doing their jobs, keeping track of timesheets can be one more headache. When you take out the manual step, you’ll ",{"text":2955,"type":69,"marks":2956},"free up time and capacity",[2957],{"type":78,"attrs":2958},{"href":2959,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://www.deputy.com/features/time-and-attendance",{"text":2961,"type":69}," so your team won’t have to stress about it. ",{"type":105,"content":2963},[2964],{"type":65,"content":2965},[2966,2970],{"text":2967,"type":69,"marks":2968},"Make it mobile.",[2969],{"type":113},{"text":2971,"type":69}," Help your employees focus on what counts — customer satisfaction — and eliminate the distraction of dated processes. Use employee scheduling software that lets employees instantly clock in on a smart device and get back to the action. ",{"type":105,"content":2973},[2974],{"type":65,"content":2975},[2976,2980,2982,2987],{"text":2977,"type":69,"marks":2978},"Use one central communication platform.",[2979],{"type":113},{"text":2981,"type":69}," A streamlined ",{"text":2983,"type":69,"marks":2984},"communication app",[2985],{"type":78,"attrs":2986},{"href":596,"uuid":48,"anchor":48,"target":82,"linktype":337},{"text":2988,"type":69}," can let your team easily share updates, comment, collaborate, and reach out with questions. That means less confusion — and more time to focus on customers.",{"type":91,"attrs":2990,"content":2991},{"level":93},[2992],{"text":2993,"type":69},"2. You schedule too many or too few staff ",{"type":65,"content":2995},[2996],{"text":2997,"type":69},"Shift workers can adapt to nearly any situation, but their schedules shouldn’t be all over the place. While it can be nearly impossible to schedule enough staff for an unexpected rush, most scheduling miscalculations are avoidable. ",{"type":65,"content":2999},[3000],{"text":3001,"type":69},"Try to gauge when business picks up or slows down by paying attention to local trends in your industry. ",{"type":65,"content":3003},[3004],{"text":3005,"type":69},"Consider ways to anticipate and schedule the perfect amount of people. Account for requested schedule changes and time off or sick call-ins with a smart scheduling tool that provides you with the big picture.",{"type":65,"content":3007},[3008],{"text":3009,"type":69},"Here are a few ways to nail your staff scheduling.  ",{"type":102,"content":3011},[3012,3029,3039],{"type":105,"content":3013},[3014],{"type":65,"content":3015},[3016,3020,3022,3027],{"text":3017,"type":69,"marks":3018},"Look at the numbers.",[3019],{"type":113},{"text":3021,"type":69}," Track the ",{"text":3023,"type":69,"marks":3024},"ebb and flow",[3025],{"type":78,"attrs":3026},{"href":1535,"uuid":48,"anchor":48,"target":82,"linktype":337},{"text":3028,"type":69}," of expected demand versus labor costing week to week to ensure enough employees are scheduled. ",{"type":105,"content":3030},[3031],{"type":65,"content":3032},[3033,3037],{"text":3034,"type":69,"marks":3035},"Fill open shifts with staff who want the hours.",[3036],{"type":113},{"text":3038,"type":69}," When there too many or too few staff, instantly send notifications to quickly find employees who want to work or who would prefer to take off. ",{"type":105,"content":3040},[3041],{"type":65,"content":3042},[3043,3047],{"text":3044,"type":69,"marks":3045},"Create alerts for tight schedules.",[3046],{"type":113},{"text":3048,"type":69}," Ensure that your employees are working reasonable shifts and try to avoid the infamous “clopening”— to close one night, then open the next morning.",{"type":91,"attrs":3050,"content":3051},{"level":93},[3052],{"text":3053,"type":69},"3. Your staff complain about inaccurate payroll",{"type":65,"content":3055},[3056],{"text":3057,"type":69},"There really isn’t any excuse for staff missing paychecks. If there’s one thing to count on in an unpredictable industry, it’s getting paid at the same time every month. Even if the paycheck is late by one day, your employees can lose their means to make rent and support their families. Paying your employees correctly will go a long way to employee satisfaction and retention. ",{"type":65,"content":3059},[3060],{"text":3061,"type":69},"Payroll errors also lead to employees missing out on overtime pay or receiving pay for overtime they didn’t work, which can reflect poorly on your organizational abilities. Help your staff see the returns for their hard work — always make the scheduled payroll submission deadline.",{"type":65,"content":3063},[3064],{"text":3065,"type":69},"Here are some easy fixes.",{"type":102,"content":3067},[3068,3085,3095],{"type":105,"content":3069},[3070],{"type":65,"content":3071},[3072,3076,3077,3083],{"text":3073,"type":69,"marks":3074},"Streamline your systems.",[3075],{"type":113},{"text":125,"type":69},{"text":3078,"type":69,"marks":3079},"Integrate",[3080],{"type":78,"attrs":3081},{"href":3082,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://www.deputy.com/integrations",{"text":3084,"type":69}," an employee scheduling system with your current payroll system. ",{"type":105,"content":3086},[3087],{"type":65,"content":3088},[3089,3093],{"text":3090,"type":69,"marks":3091},"Submit timesheets automatically.",[3092],{"type":113},{"text":3094,"type":69}," Eliminate the risk of human error by letting a program do the work for you and save yourself time.  ",{"type":105,"content":3096},[3097],{"type":65,"content":3098},[3099,3103],{"text":3100,"type":69,"marks":3101},"Check in.",[3102],{"type":113},{"text":3104,"type":69}," Not sure if your system is working? Check in with your team to see what’s working and what’s not.",{"type":91,"attrs":3106,"content":3107},{"level":93},[3108],{"text":3109,"type":69},"4. Your employees are burning out",{"type":65,"content":3111},[3112],{"text":3113,"type":69},"Your staff have been showing up week after week, and now they’re visibly exhausted. Is it easy for them to request time off and recharge? Traditionally, employees would request time off via email or online form. Managers might have to log the request and adjust the schedule manually. At worst, the request gets lost and the employee continues to show up without proper support to take time off. ",{"type":65,"content":3115},[3116],{"text":3117,"type":69},"Protect your staff’s mental health with an employee scheduling system that allows them to take days off without the fuss of going through a manual process. Enable a culture where time off is transparent so employees can enjoy a healthy work-life balance. Don’t let people come in sick just because getting time off was a hassle.",{"type":65,"content":3119},[3120],{"text":3121,"type":69},"You can ease burnout with these three tips. ",{"type":102,"content":3123},[3124,3134,3152],{"type":105,"content":3125},[3126],{"type":65,"content":3127},[3128,3132],{"text":3129,"type":69,"marks":3130},"Creates checks and balances.",[3131],{"type":113},{"text":3133,"type":69}," Your scheduling software should instantly send time-off requests to managers. This saves your team time and stress before their leave. ",{"type":105,"content":3135},[3136],{"type":65,"content":3137},[3138,3142,3144,3150],{"text":3139,"type":69,"marks":3140},"Operationalize your leave management.",[3141],{"type":113},{"text":3143,"type":69}," Use your software to regulate ",{"text":3145,"type":69,"marks":3146},"vacation requests",[3147],{"type":78,"attrs":3148},{"href":3149,"uuid":48,"anchor":48,"target":82,"linktype":337},"https://www.deputy.com/blog/how-to-regulate-your-teams-vacation-requests",{"text":3151,"type":69}," and ensure that your business is always covered.",{"type":105,"content":3153},[3154],{"type":65,"content":3155},[3156,3160],{"text":3157,"type":69,"marks":3158},"Cover shifts on short notice.",[3159],{"type":113},{"text":3161,"type":69}," Even if someone has an emergency, find someone to fill their shift with an easy drag and drop.",{"type":91,"attrs":3163,"content":3164},{"level":93},[3165],{"text":3166,"type":69},"5. Your staff don’t have a clear view of their schedule",{"type":65,"content":3168},[3169],{"text":3170,"type":69},"People love to plan ahead. If the schedule isn’t posted until Friday, employees have to wait all week before they make plans. Manual cork board-type schedules cause confusion because last-minute changes don’t go out to the team immediately. ",{"type":65,"content":3172},[3173],{"text":3174,"type":69},"To facilitate social distancing, help employees keep their schedules on their phones. Companies that don’t email schedules force employees to physically get their schedule from work. Employees can better juggle their priorities if they can access their schedules early and on-the-go. ",{"type":102,"content":3176},[3177,3187,3197],{"type":105,"content":3178},[3179],{"type":65,"content":3180},[3181,3185],{"text":3182,"type":69,"marks":3183},"Empower your staff. ",[3184],{"type":113},{"text":3186,"type":69},"Find a scheduling software that includes a mobile app so that employees can access their schedule, request time off, or get their shift covered right in the app.",{"type":105,"content":3188},[3189],{"type":65,"content":3190},[3191,3195],{"text":3192,"type":69,"marks":3193},"Go digital.",[3194],{"type":113},{"text":3196,"type":69}," By going paperless, you’ll save hours of time and be able to track your schedule changes more efficiently.",{"type":105,"content":3198},[3199],{"type":65,"content":3200},[3201,3205],{"text":3202,"type":69,"marks":3203},"Review with your team.",[3204],{"type":113},{"text":3206,"type":69}," Review the process with your team so they always know when and where they can find the current schedule.",{"type":91,"attrs":3208,"content":3209},{"level":93},[3210],{"text":3211,"type":69},"6. Your employees don’t have an easy way to communicate with their manager",{"type":65,"content":3213},[3214],{"text":3215,"type":69},"Your employees need to tell you something. They received a glowing customer review, or complaint about missing menu items, or unexpected family emergency. How quickly can they get in touch with management? ",{"type":65,"content":3217},[3218],{"text":3219,"type":69},"Don’t let your employees feel like they are hitting a wall. To maintain smooth operations, employees should always be able to update you on customer feedback and their own job readiness. What if they won’t be able to work their next few scheduled shifts? ",{"type":102,"content":3221},[3222,3232,3249],{"type":105,"content":3223},[3224],{"type":65,"content":3225},[3226,3230],{"text":3227,"type":69,"marks":3228},"Engage your team.",[3229],{"type":113},{"text":3231,"type":69}," With a scheduling software platform, you can create a central hub for everyone to cross communicate. Share critical updates and ensure that important messages are captured.",{"type":105,"content":3233},[3234],{"type":65,"content":3235},[3236,3240,3242,3247],{"text":3237,"type":69,"marks":3238},"Centralize your communications on one platform.",[3239],{"type":113},{"text":3241,"type":69}," Use ",{"text":3243,"type":69,"marks":3244},"one system",[3245],{"type":78,"attrs":3246},{"href":596,"uuid":48,"anchor":48,"target":82,"linktype":337},{"text":3248,"type":69}," to avoid the nightmare of too many texts and enable your teams to have their voices heard. ",{"type":105,"content":3250},[3251],{"type":65,"content":3252},[3253,3257],{"text":3254,"type":69,"marks":3255},"Set up 1:1s.",[3256],{"type":113},{"text":3258,"type":69}," Remember the foundational piece of communication — talking. Set up regular meetings with your team so they always have an opportunity to give feedback and ask questions.",{"type":91,"attrs":3260,"content":3261},{"level":93},[3262],{"text":3263,"type":69},"Don’t make employee scheduling a chore",{"type":65,"content":3265},[3266],{"text":3267,"type":69},"Scheduling your employees can be one of the most time-consuming parts of running a business — but it doesn’t have to be. ",{"type":65,"content":3269},[3270,3272,3277],{"text":3271,"type":69},"Uplevel your teams with the best tools that make their lives that much easier. If you relate to any or all of these telltale signs of inefficiency, Deputy can help. Sign up for a ",{"text":3273,"type":69,"marks":3274},"free trial",[3275],{"type":78,"attrs":3276},{"href":1791,"uuid":48,"anchor":48,"target":82,"linktype":337},{"text":3278,"type":69}," and simplify your employee scheduling.","2025-01-10 00:00",{"id":3281,"title":33,"plugin":34,"imageAlt":3282,"minWidth":354,"imageName":3283,"imageS3Key":3284,"description":39,"mobileWidth":357,"desktopWidth":357,"assetSelector":35,"imagePublicUrl":3285,"imageOriginalUrl":3286,"sourceImageWidth":3287,"sourceImageHeight":3288},1197834,"6-signs-your-staff-need-employee-scheduling-software","6-signs-your-staff-need-employee-scheduling-software-thumbnail.jpeg","f/64010/600x342/476d8bc8a6/6-signs-your-staff-need-employee-scheduling-software-thumbnail.jpeg","https://s3.amazonaws.com/a.storyblok.com/f/64010/600x342/476d8bc8a6/6-signs-your-staff-need-employee-scheduling-software-thumbnail.jpeg","//a.storyblok.com/f/64010/600x342/476d8bc8a6/6-signs-your-staff-need-employee-scheduling-software-thumbnail.jpeg",600,342,[3290],{"name":364,"created_at":365,"published_at":366,"updated_at":367,"id":368,"uuid":369,"content":3291,"slug":381,"full_slug":382,"sort_by_date":48,"position":383,"tag_list":3294,"is_startpage":51,"parent_id":385,"meta_data":48,"group_id":386,"first_published_at":387,"release_id":48,"lang":55,"path":48,"alternates":3295,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},{"_uid":371,"icon":3292,"link":3293,"name":378,"subline":379,"headline":378,"component":380},{"_uid":373,"title":33,"imgSrc":35,"plugin":34,"imageAlt":35,"minWidth":374,"imageName":35,"imageS3Key":35,"description":39,"mobileWidth":375,"desktopWidth":375,"assetSelector":35,"imagePublicUrl":35,"sourceImageWidth":35,"sourceImageHeight":35},{"id":35,"url":35,"anchor":35,"linktype":83,"fieldtype":377,"cached_url":35},[],[],[],[],[],[],"us/blog/6-signs-your-staff-need-employee-scheduling-software",-62270,[],"f4aee76b-40a6-4bff-80d2-c7b803f950f7","2017-05-17T00:00:00.000Z",[3306,3309],{"id":3307,"name":2865,"slug":3282,"published":57,"full_slug":3308,"is_folder":51,"parent_id":1006},14078820,"gb/blog/6-signs-your-staff-need-employee-scheduling-software",{"id":3310,"name":2865,"slug":3282,"published":57,"full_slug":3311,"is_folder":51,"parent_id":1010},14078819,"au/blog/6-signs-your-staff-need-employee-scheduling-software",[995],"5-tips-to-coach-and-mentor-your-clinic-s-staff","us/blog/5-tips-to-coach-and-mentor-your-clinic-s-staff",-66290,[],"7a6c6225-e5a4-435b-918b-de767dc7987a","2021-06-03T23:06:50.034Z",[3320,3323],{"id":3321,"name":6,"slug":3313,"published":51,"full_slug":3322,"is_folder":51,"parent_id":1010},54304979,"au/blog/5-tips-to-coach-and-mentor-your-clinic-s-staff",{"id":3324,"name":6,"slug":3313,"published":51,"full_slug":3325,"is_folder":51,"parent_id":1006},54304978,"gb/blog/5-tips-to-coach-and-mentor-your-clinic-s-staff","us",1781841891899]