[{"data":1,"prerenderedAt":804},["ShallowReactive",2],{"page:cdn/stories/gb/blog/the-key-to-successfully-managing-a-casual-workforce/:gb:published:blog-post:":3},{"name":4,"created_at":5,"published_at":6,"updated_at":7,"id":8,"uuid":9,"content":10,"slug":681,"full_slug":789,"sort_by_date":47,"position":790,"tag_list":791,"is_startpage":50,"parent_id":792,"meta_data":47,"group_id":793,"first_published_at":794,"release_id":47,"lang":54,"path":47,"alternates":795,"default_full_slug":47,"translated_slugs":47},"The Key to Successfully Managing a Casual Workforce","2020-06-24T06:06:55.629Z","2026-09-15T06:22:00.959Z","2026-09-15T06:22:00.976Z",14086274,"08233b5f-b882-4eb0-8100-60993f859c18",{"seo":11,"_uid":19,"AI_SEO":20,"author":21,"content":57,"headline":676,"component":677,"post_date":678,"thumbnail":679,"types_tag":689,"features_tag":715,"show_resource":50,"industries_tag":716,"related_articles":787,"ways_of_working_tag":788},{"title":12,"plugin":13,"seoTitle":14,"description":15,"seoKeywords":16,"seoTitleInput":17,"seoDescription":18},"SEO Metadata","deputy-seo-metadata","Key to Successfully Managing a Casual Workforce - Deputy UK","This plugin provides a robust implementation of various SEO metadata requirements","managing casual staff in retail\ncasual staff rights UK\nzero-hours contracts\ncasual workers\nholiday pay for casual staff\nmanaging casual workers UK\nseasonal staff in retail\nstaff rota software\nEmployment Rights Act 2025 casual workers\nNational Minimum Wage\nretaining casual staff\ncasual worker holiday pay 12.07%\nonboarding casual staff\nretail workforce management","Key to Successfully Managing a Casual Workforce","Managing casual staff in retail? Learn UK casual worker rights, holiday pay, rota planning, and retention tips to build a reliable, engaged store team.","a4eae027-8cb8-44ce-a27a-3f8e1764b22e","",{"name":22,"created_at":23,"published_at":24,"updated_at":25,"id":26,"uuid":27,"content":28,"slug":45,"full_slug":46,"sort_by_date":47,"position":48,"tag_list":49,"is_startpage":50,"parent_id":51,"meta_data":47,"group_id":52,"first_published_at":53,"release_id":47,"lang":54,"path":47,"alternates":55,"default_full_slug":47,"translated_slugs":47,"_stopResolving":56},"Deputy Team","2020-05-15T04:58:13.875Z","2021-02-02T22:57:04.000Z","2021-02-02T04:30:43.760Z",11527696,"25fffc56-55d1-4f59-8b1e-617162a8927e",{"_uid":29,"name":22,"image":30,"component":43,"description":44},"a8a7137e-efc4-44fd-89e9-bcd4641aac65",{"_uid":31,"title":32,"plugin":33,"imageAlt":34,"minWidth":35,"imageName":36,"imageS3Key":37,"description":38,"mobileWidth":39,"desktopWidth":39,"assetSelector":20,"imagePublicUrl":40,"imageOriginalUrl":41,"sourceImageWidth":42,"sourceImageHeight":42},"213ad250-d5a8-4304-bb3c-193a76458e83","Deputy Images","deputy-images","Deputy team",188,"avatar-deputy-team.png","f/64010/2000x2000/636a91b857/avatar-deputy-team.png","A images plugin to ensure consistent, reliable image uploads with strict SEO metadata requirements","94","https://s3.amazonaws.com/a.storyblok.com/f/64010/2000x2000/636a91b857/avatar-deputy-team.png","//a.storyblok.com/f/64010/2000x2000/636a91b857/avatar-deputy-team.png",2000,"blog-author","Deputy’s content team works closely with business owners, managers, and their employees to create helpful articles about how to make their worklife easier.","deputy-team","_content_types/authors/deputy-team",null,-50,[],false,11461645,"416bfdf9-510c-4a02-a693-84f4847ef5b2","2020-06-22T07:51:34.947Z","default",[],true,[58,406,431],{"_uid":59,"content":60,"component":405},"97681a8d-d3af-435f-b0c9-7ae66c38e809",{"type":61,"content":62},"doc",[63,69,84,91,119,124,128,134,146,150,182,194,199,211,224,228,232,237,241,253,279,283,288,292,304,309,313,323,328,332,337,338,350,362,366,371,375,401],{"type":64,"content":65},"paragraph",[66],{"text":67,"type":68},"Managing casual staff in retail means juggling changing demand, tight margins, and a team whose hours move week to week. To manage casual staff in retail well, you need to get two things right: fair pay and rights, and a rota that works. This guide covers both, in plain UK terms.","text",{"type":64,"content":70},[71,73,82],{"text":72,"type":68},"Casual and temporary work is a steady feature of the UK labour market. Around ",{"text":74,"type":68,"marks":75},"1.6 million people",[76],{"type":77,"attrs":78},"link",{"href":79,"uuid":47,"anchor":47,"target":80,"linktype":81},"https://www.ons.gov.uk/employmentandlabourmarket/peopleinwork/employmentandemployeetypes/datasets/temporaryemployeesemp07","_blank","url",{"text":83,"type":68}," across the UK work in temporary roles, according to the Office for National Statistics (ONS). For retailers, that flexible base often covers weekends, peaks, and seasonal rushes.",{"type":85,"attrs":86,"content":88},"heading",{"level":87},2,[89],{"text":90,"type":68},"Key takeaways for managing casual staff",{"type":92,"content":93},"bullet_list",[94,101,107,113],{"type":95,"content":96},"list_item",[97],{"type":64,"content":98},[99],{"text":100,"type":68},"Casual retail workers may work under zero-hours or other flexible arrangements, depending on their contract and employment status",{"type":95,"content":102},[103],{"type":64,"content":104},[105],{"text":106,"type":68},"Irregular-hours casual staff still build up statutory paid holiday, even on zero hours",{"type":95,"content":108},[109],{"type":64,"content":110},[111],{"text":112,"type":68},"The Employment Rights Act 2025 sets out proposed reforms, such as guaranteed hours and reasonable notice of shifts, subject to future regulations",{"type":95,"content":114},[115],{"type":64,"content":116},[117],{"text":118,"type":68},"Good rotas, clear notice, and inclusive communication can help support a reliable casual team",{"type":85,"attrs":120,"content":121},{"level":87},[122],{"text":123,"type":68},"Get casual workers' rights and pay right",{"type":64,"content":125},[126],{"text":127,"type":68},"You've probably wondered where casual staff actually stand in law. It's a fair question, because the label \"casual\" can cover very different arrangements. Getting the basics right protects your people and your business.",{"type":85,"attrs":129,"content":131},{"level":130},3,[132],{"text":133,"type":68},"What casual and zero-hours workers are entitled to",{"type":64,"content":135},[136,138,144],{"text":137,"type":68},"Casual retail work often uses zero-hours or other flexible arrangements. The exact position depends on each worker's contract and employment status. As the ",{"text":139,"type":68,"marks":140},"Advisory, Conciliation and Arbitration Service (ACAS)",[141],{"type":77,"attrs":142},{"href":143,"uuid":47,"anchor":47,"target":80,"linktype":81},"https://www.acas.org.uk/zero-hours-contracts",{"text":145,"type":68}," explains, a zero-hours contract has no guaranteed minimum hours each week.",{"type":64,"content":147},[148],{"text":149,"type":68},"Depending on their status and contract, casual and zero-hours workers may be entitled to a range of protections. Current ACAS and gov.uk guidance sets out the detail. These can include:",{"type":92,"content":151},[152,158,164,170,176],{"type":95,"content":153},[154],{"type":64,"content":155},[156],{"text":157,"type":68},"the National Minimum Wage (NMW) or National Living Wage (NLW) for the hours they work",{"type":95,"content":159},[160],{"type":64,"content":161},[162],{"text":163,"type":68},"paid holiday that builds up from the hours they work",{"type":95,"content":165},[166],{"type":64,"content":167},[168],{"text":169,"type":68},"rest breaks and limits on weekly working hours",{"type":95,"content":171},[172],{"type":64,"content":173},[174],{"text":175,"type":68},"protection from unlawful discrimination",{"type":95,"content":177},[178],{"type":64,"content":179},[180],{"text":181,"type":68},"the ability to turn down shifts they haven't agreed to take",{"type":64,"content":183},[184,186,192],{"text":185,"type":68},"Check the current guidance for how each protection applies to your team. You can also review the current ",{"text":187,"type":68,"marks":188},"National Minimum Wage rates",[189],{"type":77,"attrs":190},{"href":191,"uuid":47,"anchor":47,"target":80,"linktype":81},"https://www.gov.uk/national-minimum-wage-rates",{"text":193,"type":68}," on gov.uk before you set pay, as rates change most years.",{"type":85,"attrs":195,"content":196},{"level":130},[197],{"text":198,"type":68},"How holiday pay works for casual and irregular-hours staff",{"type":64,"content":200},[201,203,209],{"text":202,"type":68},"Holiday pay trips up a lot of retail managers. Casual staff still build up paid holiday, even on zero hours. The ",{"text":204,"type":68,"marks":205},"gov.uk holiday entitlement guidance",[206],{"type":77,"attrs":207},{"href":208,"uuid":47,"anchor":47,"target":80,"linktype":81},"https://www.gov.uk/holiday-entitlement-rights",{"text":210,"type":68}," explains how holiday builds up and how to work out holiday pay for irregular-hours staff.",{"type":64,"content":212},[213,215,222],{"text":214,"type":68},"A clear ",{"text":216,"type":68,"marks":217},"leave management tool",[218],{"type":77,"attrs":219},{"href":220,"uuid":47,"anchor":47,"target":221,"linktype":81},"https://www.deputy.com/gb/features/leave-management","_self",{"text":223,"type":68}," can help you record and track holiday as it builds up for each casual worker. It works from the information and rules you configure.",{"type":64,"content":225},[226],{"text":227,"type":68},"This is general information, not legal advice. Deputy supports compliance workflows but does not guarantee compliance.",{"type":64,"content":229},[230],{"text":231,"type":68},"Employers remain responsible for determining the employment arrangements and legal requirements that apply to their workers. That includes configuring Deputy appropriately and complying with applicable laws and contractual requirements.",{"type":85,"attrs":233,"content":234},{"level":87},[235],{"text":236,"type":68},"Prepare for proposed Employment Rights Act 2025 changes",{"type":64,"content":238},[239],{"text":240,"type":68},"The rules around casual and zero-hours work are changing, and you'll want to keep an eye on them. The government has set out reforms through the Employment Rights Act 2025, with much of the detail due in future regulations following consultation. The timing and specifics may still change, so treat this as a heads-up, not a final rulebook.",{"type":64,"content":242},[243,245,251],{"text":244,"type":68},"According to the ",{"text":246,"type":68,"marks":247},"gov.uk consultation on zero-hours reforms",[248],{"type":77,"attrs":249},{"href":250,"uuid":47,"anchor":47,"target":80,"linktype":81},"https://www.gov.uk/government/consultations/make-work-pay-ending-one-sided-flexibility-reforms-of-zero-hours-and-similar-contracts",{"text":252,"type":68},", the proposed changes include:",{"type":92,"content":254},[255,261,267,273],{"type":95,"content":256},[257],{"type":64,"content":258},[259],{"text":260,"type":68},"guaranteed hours for workers who regularly work them",{"type":95,"content":262},[263],{"type":64,"content":264},[265],{"text":266,"type":68},"reasonable notice of shifts and of any shift changes",{"type":95,"content":268},[269],{"type":64,"content":270},[271],{"text":272,"type":68},"pay for shifts cancelled at short notice",{"type":95,"content":274},[275],{"type":64,"content":276},[277],{"text":278,"type":68},"day-one rights from the start of employment",{"type":64,"content":280},[281],{"text":282,"type":68},"The government has not yet brought these measures into force. Check the gov.uk guidance for the latest position, and take your own advice on how any changes apply to your business. Reviewing your rota and notice habits now can make later changes easier to absorb.",{"type":85,"attrs":284,"content":285},{"level":87},[286],{"text":287,"type":68},"Plan rotas around real demand",{"type":64,"content":289},[290],{"text":291,"type":68},"Over-staff a quiet Tuesday and you burn margin. Under-staff a Saturday and queues build while your casual team runs ragged. A rota that tracks real demand fixes both problems.",{"type":64,"content":293},[294,296,302],{"text":295,"type":68},"Start with your busiest and quietest patterns, then match casual shifts to them. A ",{"text":297,"type":68,"marks":298},"rota tool",[299],{"type":77,"attrs":300},{"href":301,"uuid":47,"anchor":47,"target":221,"linktype":81},"https://www.deputy.com/gb/features/scheduling-software",{"text":303,"type":68}," lets you build, share, and adjust shifts from one place, which can help make last-minute swaps easier to manage.",{"type":85,"attrs":305,"content":306},{"level":130},[307],{"text":308,"type":68},"Give casual staff fair notice of their shifts",{"type":64,"content":310},[311],{"text":312,"type":68},"Casual doesn't have to mean unpredictable. People plan their lives around their shifts, so clear notice can help support engagement and availability. It also lines up with the direction of current Employment Rights Act 2025 proposals.",{"type":64,"content":314},[315,321],{"text":316,"type":68,"marks":317},"Demand forecasting",[318],{"type":77,"attrs":319},{"href":320,"uuid":47,"anchor":47,"target":221,"linktype":81},"https://www.deputy.com/gb/features/demand-forecasting",{"text":322,"type":68}," uses artificial intelligence (AI) to help estimate how busy a given day might be, drawing on your historical data. Treat these AI-assisted forecasts as suggestions for manager review, then publish the rota with as much notice as you can give.",{"type":85,"attrs":324,"content":325},{"level":87},[326],{"text":327,"type":68},"Recruit and retain a reliable casual base",{"type":64,"content":329},[330],{"text":331,"type":68},"A casual base can be surprisingly steady if you treat it as more than cover. The trick is to think like someone who works for you. What would make you want to come back next weekend?",{"type":333,"attrs":334},"image",{"alt":335,"src":336,"title":20},"Retail sales assistant in a casual uniform helping a colleague behind the till of a small high-street shop","//a.storyblok.com/f/64010/0x0/b9ba14ebac/image.png",{"type":64},{"type":64,"content":339},[340,342,348],{"text":341,"type":68},"The retail workforce is getting younger. Gen Z made up 44% of UK retail shift workers in 2025, up from 39% in 2024, according to ",{"text":343,"type":68,"marks":344},"Deputy's UK Big Shift Report 2026",[345],{"type":77,"attrs":346},{"href":347,"uuid":47,"anchor":47,"target":221,"linktype":81},"https://www.deputy.com/gb/insights/the-big-shift-report",{"text":349,"type":68},".",{"type":64,"content":351},[352,354,360],{"text":353,"type":68},"Retention has become a bigger focus, especially as costs climb. In a British Retail Consortium survey, ",{"text":355,"type":68,"marks":356},"46% of retail finance chiefs",[357],{"type":77,"attrs":358},{"href":359,"uuid":47,"anchor":47,"target":80,"linktype":81},"https://brc.org.uk/news-and-events/news/corporate-affairs/2025/ungated/national-insurance-increase-will-force-retailers-to-raise-prices/",{"text":361,"type":68}," planned to reduce store roles as employment costs rose.",{"type":64,"content":363},[364],{"text":365,"type":68},"UK employers have also entered a \"low fire, low hire\" phase, according to Deputy's UK Big Shift Report 2026. The focus now is on retaining existing workers. Clear notice, inclusive communication, and a positive employee experience can help support engagement and retention.",{"type":85,"attrs":367,"content":368},{"level":130},[369],{"text":370,"type":68},"Build a bench of casuals who want to come back",{"type":64,"content":372},[373],{"text":374,"type":68},"Put yourself in a casual worker's shoes and ask how you rate as an employer. Aim for people to see you as:",{"type":92,"content":376},[377,383,389,395],{"type":95,"content":378},[379],{"type":64,"content":380},[381],{"text":382,"type":68},"an employer people recommend to their friends",{"type":95,"content":384},[385],{"type":64,"content":386},[387],{"text":388,"type":68},"a manager who rewards loyal team members with first pick of shifts",{"type":95,"content":390},[391],{"type":64,"content":392},[393],{"text":394,"type":68},"a business that trains people well from their first day",{"type":95,"content":396},[397],{"type":64,"content":398},[399],{"text":400,"type":68},"someone who runs a fair, predictable rota",{"type":64,"content":402},[403],{"text":404,"type":68},"Getting these right can help you build a reliable bench of casuals to call on when demand spikes.","cms-blog-richtext",{"_uid":407,"ctas":408,"theme":422,"component":423,"hide_capterra":56,"spacer_bottom":424,"call_to_action":425,"call_to_action_style":54},"2880ed4b-d550-498c-b8c9-45767f37f681",[409,417],{"_uid":410,"link":411,"text":414,"type":415,"component":416,"analyticsId":20},"13408fe6-9cc8-4f5b-8e3b-67dc6453ac3d",{"id":20,"url":20,"linktype":412,"fieldtype":413,"cached_url":20},"story","multilink","Start for free","signup","buttonContentType",{"_uid":418,"link":419,"text":420,"type":421,"component":416,"analyticsId":20},"e4141f21-6825-4596-b8ef-3eed90ad3526",{"id":20,"url":20,"linktype":412,"fieldtype":413,"cached_url":20},"See how it works","consultation","purple","cms-cta-dark","40",{"type":61,"content":426},[427],{"type":64,"content":428},[429],{"text":430,"type":68},"See how Deputy helps you plan rotas, pay casual staff right, and keep your retail team coming back.",{"_uid":432,"content":433,"component":405},"5f68c57a-7b66-402d-9500-b8b225eb32a3",{"type":61,"content":434},[435,440,444,449,453,486,498,503,507,512,524,529,533,537,542,554,558,565,570,574,579,583,587,590,593,598,602,614,619,625,632,636,642,646,652,656,662,666,672],{"type":85,"attrs":436,"content":437},{"level":87},[438],{"text":439,"type":68},"Onboard and train casual staff from day one",{"type":64,"content":441},[442],{"text":443,"type":68},"Casual staff know they won't get the same package as full-time colleagues, so be upfront from the start. Explain what the role involves, how you'll offer shifts, and how you'll treat them. That honesty sets the tone for the whole working relationship.",{"type":85,"attrs":445,"content":446},{"level":130},[447],{"text":448,"type":68},"A simple onboarding routine for casual staff",{"type":64,"content":450},[451],{"text":452,"type":68},"A short, repeatable routine gets new casuals productive fast:",{"type":454,"content":455},"ordered_list",[456,462,468,474,480],{"type":95,"content":457},[458],{"type":64,"content":459},[460],{"text":461,"type":68},"Confirm their contract terms, pay, and how you'll offer shifts",{"type":95,"content":463},[464],{"type":64,"content":465},[466],{"text":467,"type":68},"Walk them through the shop floor, tills, and safety basics",{"type":95,"content":469},[470],{"type":64,"content":471},[472],{"text":473,"type":68},"Pair them with an experienced colleague for their first shifts",{"type":95,"content":475},[476],{"type":64,"content":477},[478],{"text":479,"type":68},"Show them how to view the rota and message the team",{"type":95,"content":481},[482],{"type":64,"content":483},[484],{"text":485,"type":68},"Check in after week one to answer questions",{"type":64,"content":487},[488,490,496],{"text":489,"type":68},"A shared human resources (HR) and ",{"text":491,"type":68,"marks":492},"onboarding space",[493],{"type":77,"attrs":494},{"href":495,"uuid":47,"anchor":47,"target":221,"linktype":81},"https://www.deputy.com/gb/hr-software/employee-onboarding",{"text":497,"type":68}," keeps documents, training notes, and contracts in one place.",{"type":85,"attrs":499,"content":500},{"level":87},[501],{"text":502,"type":68},"Make casual staff feel part of the team",{"type":64,"content":504},[505],{"text":506,"type":68},"Casual workers want to feel like part of the team, not spare parts. Bring them into team meetings, give them the same resources, and treat them with the same respect as a colleague of five years. Inclusive communication can help support engagement.",{"type":85,"attrs":508,"content":509},{"level":130},[510],{"text":511,"type":68},"Share one system for shifts and messages",{"type":64,"content":513},[514,516,522],{"text":515,"type":68},"Split communication is where casual teams fall apart. A shared ",{"text":517,"type":68,"marks":518},"team communication and news feed",[519],{"type":77,"attrs":520},{"href":521,"uuid":47,"anchor":47,"target":221,"linktype":81},"https://www.deputy.com/gb/features/collaboration",{"text":523,"type":68}," can help keep everyone on the same page about shifts, changes, and updates. When a casual can see the same information as everyone else, they may be more likely to feel trusted.",{"type":85,"attrs":525,"content":526},{"level":87},[527],{"text":528,"type":68},"Keep on top of hours, pay, and records",{"type":64,"content":530},[531],{"text":532,"type":68},"Casual hours change constantly, so loose records can lead to pay disputes and stress. Accurate time tracking gives you a clear picture of who worked when. It also gives your casuals confidence that you'll pay them for what they did.",{"type":333,"attrs":534},{"alt":535,"src":536,"title":20},"Retail shop manager checking a staff rota on a tablet while a team member clocks in at the counter","//a.storyblok.com/f/64010/0x0/265317152a/image.png",{"type":85,"attrs":538,"content":539},{"level":130},[540],{"text":541,"type":68},"Cap hours and protect breaks",{"type":64,"content":543},[544,546,552],{"text":545,"type":68},"Deputy's ",{"text":547,"type":68,"marks":548},"configurable rules and alerts",[549],{"type":77,"attrs":550},{"href":551,"uuid":47,"anchor":47,"target":221,"linktype":81},"https://www.deputy.com/gb/features/time-and-attendance",{"text":553,"type":68}," can help managers monitor working hours and breaks and surface potential issues for manager review. That can help you support your team and keep hours fairer.",{"type":64,"content":555},[556],{"text":557,"type":68},"Wasib Awan, box office manager at Winter Wonderland Hyde Park, says the team keeps hours and breaks under control this way:",{"type":559,"content":560},"blockquote",[561],{"type":64,"content":562},[563],{"text":564,"type":68},"On Deputy, we can cap people's hours at 40 a week and help managers track breaks more consistently. Our old process was all manual and time consuming.",{"type":85,"attrs":566,"content":567},{"level":130},[568],{"text":569,"type":68},"Support your payroll with approved timesheets",{"type":64,"content":571},[572],{"text":573,"type":68},"Once managers approve timesheets, that information can support your payroll process. Deputy passes approved timesheet information to your payroll workflow, so you're not rekeying hours by hand. You stay in control of the final numbers.",{"type":85,"attrs":575,"content":576},{"level":87},[577],{"text":578,"type":68},"Compliance considerations for casual staff",{"type":64,"content":580},[581],{"text":582,"type":68},"Casual work sits across several rules at once: pay, holiday, working hours, and record-keeping. Getting them wrong can expose you to claims or penalties, depending on the circumstances. Clear records and consistent processes help you navigate compliance requirements with less guesswork.",{"type":64,"content":584},[585],{"text":586,"type":68},"Deputy supports compliance workflows by recording hours, storing workforce records and reporting, and flagging potential issues for manager review. Your managers still make the calls.",{"type":64,"content":588},[589],{"text":227,"type":68},{"type":64,"content":591},[592],{"text":231,"type":68},{"type":85,"attrs":594,"content":595},{"level":87},[596],{"text":597,"type":68},"How to manage casual staff in retail: your next steps",{"type":64,"content":599},[600],{"text":601,"type":68},"A casual team can be one of your steadiest assets when you get the fundamentals right. Pay and holiday sorted, fair notice on the rota, real inclusion, and clean records add up to a team that keeps coming back. Get these basics right and you can manage casual staff in retail without the weekly scramble.",{"type":64,"content":603},[604,606,612],{"text":605,"type":68},"If you use ",{"text":607,"type":68,"marks":608},"Deputy",[609],{"type":77,"attrs":610},{"href":611,"uuid":47,"anchor":47,"target":221,"linktype":81},"https://www.deputy.com/gb/free-trial",{"text":613,"type":68},", you can plan rotas, track hours, and keep your casual team connected in one place.",{"type":85,"attrs":615,"content":616},{"level":130},[617],{"text":618,"type":68},"Common questions about managing casual staff",{"type":85,"attrs":620,"content":622},{"level":621},4,[623],{"text":624,"type":68},"Frequently asked questions",{"type":64,"content":626},[627],{"text":628,"type":68,"marks":629},"Do casual workers have employment rights in the UK?",[630],{"type":631},"bold",{"type":64,"content":633},[634],{"text":635,"type":68},"Yes, though the exact rights depend on their employment status and contract. Casual and zero-hours workers are generally entitled to the National Minimum Wage, paid holiday, and rest breaks. Current ACAS and gov.uk guidance sets out the detail, so check it for your team.",{"type":64,"content":637},[638],{"text":639,"type":68,"marks":640},"Are casual workers always zero-hours workers?",[641],{"type":631},{"type":64,"content":643},[644],{"text":645,"type":68},"Not always. Casual work often uses zero-hours or other flexible arrangements, but employment status and contract terms vary from worker to worker. Check each worker's contract and status, and see ACAS or gov.uk guidance if you're unsure.",{"type":64,"content":647},[648],{"text":649,"type":68,"marks":650},"How do you work out holiday pay for casual staff?",[651],{"type":631},{"type":64,"content":653},[654],{"text":655,"type":68},"Casual and irregular-hours staff build up statutory paid holiday. The gov.uk holiday entitlement guidance explains the current method for working out holiday pay for irregular hours. Check it for the latest position.",{"type":64,"content":657},[658],{"text":659,"type":68,"marks":660},"What are the new rules for casual workers under the Employment Rights Act 2025?",[661],{"type":631},{"type":64,"content":663},[664],{"text":665,"type":68},"The government has set out reforms through the Employment Rights Act 2025. Proposals include guaranteed hours, reasonable notice of shifts, and pay for cancelled shifts. Much of the detail is due in future regulations, so check gov.uk for the latest position.",{"type":64,"content":667},[668],{"text":669,"type":68,"marks":670},"How can Deputy help you manage casual staff?",[671],{"type":631},{"type":64,"content":673},[674],{"text":675,"type":68},"Deputy brings rotas, team messages, time tracking, and workforce records into one place. Its configurable rules and alerts can help managers monitor hours and breaks and surface potential issues for manager review.","How to Manage Casual Staff in Retail: UK Employer Guide","blog-post","2026-09-04 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