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She's happiest when she can help people do more of what they love. She likes telling stories, meeting new people, and being a word nerd.","katie-sawyer","_content_types/authors/katie-sawyer",null,-380,[],false,11461645,"ad246271-b664-4bef-b1f9-94778e53c6c6","2020-06-22T07:52:08.320Z","default",[],true,[59],{"_uid":60,"content":61,"component":356},"c4470044-dfc5-4785-833a-a346d63b3ba9",{"type":62,"content":63},"doc",[64,70,74,78,85,89,93,147,152,156,160,192,197,209,213,245,250,254,258,262,294,299,303,307,339,344],{"type":65,"content":66},"paragraph",[67],{"text":68,"type":69},"For decades, your care home has provided superior support and quality of life services to the sick and elderly. Your staff work as a family unit, looking after one another as they did with their patients. ","text",{"type":65,"content":71},[72],{"text":73,"type":69},"But a global pandemic combined with already strained funding issues brought a series of unwelcome challenges to the home care industry. Your staff are leaving their tenured jobs for higher-paying positions, your job openings remain unfilled, and your funding was decreased. ",{"type":65,"content":75},[76],{"text":77,"type":69},"The care home industry, while strained, will recover. You, your team, and your patients are all resilient. Read on to discover five tips to increase staff retention at your care home to ease some of that anxiety.",{"type":79,"attrs":80,"content":82},"heading",{"level":81},2,[83],{"text":84,"type":69},"1. Embrace flexibility and technology ",{"type":65,"content":86},[87],{"text":88,"type":69},"Your caregivers already feel the pressure. They’re scheduled without any say with their time preference or working style. And they’re thinking about leaving for a better-paying job.",{"type":65,"content":90},[91],{"text":92,"type":69},"To help ease the stress, give your employees some freedom and flexibility. The most competitive care homes empower their workers to customise their schedules. Embrace technologies that take the manual fuss out of basic processes so your team can focus on providing quality care. ",{"type":94,"content":95},"bullet_list",[96,119,129],{"type":97,"content":98},"list_item",[99],{"type":65,"content":100},[101,106,108,117],{"text":102,"type":69,"marks":103},"Make it mobile.",[104],{"type":105},"bold",{"text":107,"type":69}," Use an ",{"text":109,"type":69,"marks":110},"app-based scheduling tool",[111],{"type":112,"attrs":113},"link",{"href":114,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://www.deputy.com/mobile","_blank","url",{"text":118,"type":69}," so your team can manage their working lives from their personal device. ",{"type":97,"content":120},[121],{"type":65,"content":122},[123,127],{"text":124,"type":69,"marks":125},"Empower staff. ",[126],{"type":105},{"text":128,"type":69},"Enable staff to swap shifts with their colleagues, electronically and on the go. This will relieve them from the pressure of calling out if they’re sick or need to reschedule. ",{"type":97,"content":130},[131],{"type":65,"content":132},[133,137,139,145],{"text":134,"type":69,"marks":135},"Invest in automation.",[136],{"type":105},{"text":138,"type":69}," Allow employees to submit timesheets ",{"text":140,"type":69,"marks":141},"automatically",[142],{"type":112,"attrs":143},{"href":144,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://www.deputy.com/features/time-and-attendance",{"text":146,"type":69}," and go paperless. That way, you’ll ensure that timesheets are always received on time and your staff gets paid on time. ",{"type":79,"attrs":148,"content":149},{"level":81},[150],{"text":151,"type":69},"2. Attract the right people ",{"type":65,"content":153},[154],{"text":155,"type":69},"The UK faces unique challenges with hiring from foreign countries. The UK’s post-Brexit system, effective since January 2021, would not have allowed a majority of non-British care workers to find a job. Instead of relying on agency support, look to hire full-time, domestic staff.",{"type":65,"content":157},[158],{"text":159,"type":69},"When open roles outnumber job-seeking applicants, business owners must step up to market themselves. Do you have cultural values and positive stories to share? Job seekers are attracted to their employers’ vision.",{"type":94,"content":161},[162,172,182],{"type":97,"content":163},[164],{"type":65,"content":165},[166,170],{"text":167,"type":69,"marks":168},"Display your values, history, and differentiators.",[169],{"type":105},{"text":171,"type":69}," Make sure that when candidates view your site, they know exactly who you are. ",{"type":97,"content":173},[174],{"type":65,"content":175},[176,180],{"text":177,"type":69,"marks":178},"Build an internal network.",[179],{"type":105},{"text":181,"type":69}," Referrals can be a cheap way for you to build your qualified candidate pool. Offer bonuses when your employees refer new staff and you can save money on recruiting agencies. ",{"type":97,"content":183},[184],{"type":65,"content":185},[186,190],{"text":187,"type":69,"marks":188},"Share the love you receive.",[189],{"type":105},{"text":191,"type":69}," If patients leave you a glowing testimonial, make it public by putting it on your website. ",{"type":79,"attrs":193,"content":194},{"level":81},[195],{"text":196,"type":69},"3. Invest in training and development ",{"type":65,"content":198},[199,201,207],{"text":200,"type":69},"Your employees want to work for a care home where they feel they have a future. Consider offering ",{"text":202,"type":69,"marks":203},"training opportunities",[204],{"type":112,"attrs":205},{"href":206,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://www.deputy.com/blog/tips-to-help-your-staff-learn-and-grow",{"text":208,"type":69}," like seminars and workshops, or reimbursing employees for additional classes. Your caregivers are less likely to leave when they can see you investing in their career. ",{"type":65,"content":210},[211],{"text":212,"type":69},"Here are a few other ideas to help you invest in the right professional development opportunities.",{"type":94,"content":214},[215,225,235],{"type":97,"content":216},[217],{"type":65,"content":218},[219,223],{"text":220,"type":69,"marks":221},"Provide your employees with an education stipend.",[222],{"type":105},{"text":224,"type":69}," Even a small amount towards continuing education can boost the morale and quality of your staff. ",{"type":97,"content":226},[227],{"type":65,"content":228},[229,233],{"text":230,"type":69,"marks":231},"Reward learning.",[232],{"type":105},{"text":234,"type":69}," Once you provide opportunities for your staff to continue their learning and development, recognize carers to take steps to boost their learnings. And encourages others to participate as well.",{"type":97,"content":236},[237],{"type":65,"content":238},[239,243],{"text":240,"type":69,"marks":241},"Keep training records in a central location.",[242],{"type":105},{"text":244,"type":69}," The Care Quality Commission (CQC) requires that your employees’ training and learning be regularly reviewed, with staff supervised where appropriate. To make tracking easier, store all your training records in one place. ",{"type":79,"attrs":246,"content":247},{"level":81},[248],{"text":249,"type":69},"4. Show appreciation ",{"type":65,"content":251},[252],{"text":253,"type":69},"Carers are passionate about providing quality care for their residents. From doling out the right medication to leading an art class to managing questions from families, your staff have a lot going on.",{"type":65,"content":255},[256],{"text":257,"type":69},"As managers and owners, are you showing appreciation for the work they do? ",{"type":65,"content":259},[260],{"text":261,"type":69},"During the pandemic, people showed greater appreciation to essential workers everywhere. Retain your talent by showing them you care in a few meaningful ways. ",{"type":94,"content":263},[264,274,284],{"type":97,"content":265},[266],{"type":65,"content":267},[268,272],{"text":269,"type":69,"marks":270},"Make it tangible.",[271],{"type":105},{"text":273,"type":69}," Whether you decide on a gift certificate or a donation to a charity, give your employee a unique gift to show your appreciation of their hard work.",{"type":97,"content":275},[276],{"type":65,"content":277},[278,282],{"text":279,"type":69,"marks":280},"Create an employee of the month program.",[281],{"type":105},{"text":283,"type":69}," Highlight employees who go above and beyond by showcasing their wins in a monthly meeting or newsletter.",{"type":97,"content":285},[286],{"type":65,"content":287},[288,292],{"text":289,"type":69,"marks":290},"Collect peer recognition and share it with your positive feedback.",[291],{"type":105},{"text":293,"type":69}," Your staff will love knowing that their team values their contributions. ",{"type":79,"attrs":295,"content":296},{"level":81},[297],{"text":298,"type":69},"5. Prioritise mental health",{"type":65,"content":300},[301],{"text":302,"type":69},"Create a culture where your staff can express their feelings, opinions, and frustrations. A healthy team culture allows people to speak their mind and encourages dialogue. ",{"type":65,"content":304},[305],{"text":306,"type":69},"Health and safety, especially in a care home environment, need to go the extra mile. Make sure that employees are taking time off to reset. By paying attention to mental health as a factor for wellness, you can ensure that your employees are compelled to stick around. ",{"type":94,"content":308},[309,319,329],{"type":97,"content":310},[311],{"type":65,"content":312},[313,317],{"text":314,"type":69,"marks":315},"See something, say something.",[316],{"type":105},{"text":318,"type":69}," If you notice that one of your staff is feeling down, pull them aside and check-in.",{"type":97,"content":320},[321],{"type":65,"content":322},[323,327],{"text":324,"type":69,"marks":325},"Embed your mission",[326],{"type":105},{"text":328,"type":69},". Assess your policies to ensure that they are adequately supporting your employees. Are there open-door policies and open channels for upward feedback?",{"type":97,"content":330},[331],{"type":65,"content":332},[333,337],{"text":334,"type":69,"marks":335},"Encourage work-life balance. ",[336],{"type":105},{"text":338,"type":69},"Beating the pandemic, or any anxious period for a company is a team effort. 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Download ",{"text":349,"type":69,"marks":350},"Taking Care of Business: Tackling the Trends Driving Up Care Home Costs",[351],{"type":112,"attrs":352},{"href":353,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://info.deputy.com/emea-taking-care-of-business2021?utm_source=blog&utm_medium=organic&utm_campaign=cd_emea_all_all_staff retention_&utm_content=na&stream=all_oth&dh=bl_bl_bl",{"text":355,"type":69}," to learn more ways you can get ahead.","cms-blog-richtext","blog-post","2021-03-01 00:00",{"_uid":360,"title":33,"imgSrc":35,"plugin":34,"imageAlt":35,"minWidth":361,"imageName":362,"imageS3Key":363,"description":39,"mobileWidth":364,"desktopWidth":364,"assetSelector":35,"imagePublicUrl":365,"imageOriginalUrl":366,"sourceImageWidth":361,"sourceImageHeight":367},"a357fe4e-e120-4642-aeba-3a95736b9c4f",1200,"care-home-retention-thumb.jpg","f/64010/1200x630/6b74681a27/care-home-retention-thumb.jpg","600","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x630/6b74681a27/care-home-retention-thumb.jpg","//a.storyblok.com/f/64010/1200x630/6b74681a27/care-home-retention-thumb.jpg",630,[369],{"name":370,"created_at":371,"published_at":372,"updated_at":373,"id":374,"uuid":375,"content":376,"slug":388,"full_slug":389,"sort_by_date":48,"position":390,"tag_list":391,"is_startpage":51,"parent_id":392,"meta_data":48,"group_id":393,"first_published_at":394,"release_id":48,"lang":55,"path":48,"alternates":395,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"Article","2020-05-27T00:12:38.525Z","2022-04-21T00:47:46.561Z","2022-04-21T00:47:46.584Z",12174506,"eebc545a-310f-42c0-a488-2fa93c9e0756",{"_uid":377,"icon":378,"link":382,"name":385,"subline":386,"headline":385,"component":387},"2748a594-cc6f-4c66-8d86-f4696737e8d7",{"_uid":379,"title":33,"imgSrc":35,"plugin":34,"imageAlt":35,"minWidth":380,"imageName":35,"imageS3Key":35,"description":39,"mobileWidth":381,"desktopWidth":381,"assetSelector":35,"imagePublicUrl":35,"sourceImageWidth":35,"sourceImageHeight":35},"4b487a44-082b-4acd-97b6-900e66b62b19",36,"18",{"id":35,"url":35,"anchor":35,"linktype":383,"fieldtype":384,"cached_url":35},"story","multilink","Articles","Learn everything you need to know about streamlining business growth, staff support, and more","tags","article","_content_types/tags/types/article",-30,[],12008165,"7f931f16-1cd1-42a9-a9fd-6f5a170cd1e7","2020-07-11T12:44:21.449Z",[],[397,420,421,422,444],{"name":398,"created_at":399,"published_at":400,"updated_at":401,"id":402,"uuid":403,"content":404,"slug":412,"full_slug":413,"sort_by_date":48,"position":414,"tag_list":415,"is_startpage":51,"parent_id":416,"meta_data":48,"group_id":417,"first_published_at":418,"release_id":48,"lang":55,"path":48,"alternates":419,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"Scheduling","2020-06-17T03:09:02.781Z","2022-04-21T01:09:13.454Z","2022-04-21T01:09:13.482Z",13590489,"48e977db-fa48-410c-a8f1-a78122a846fc",{"_uid":405,"icon":406,"link":408,"name":398,"subline":411,"headline":398,"component":387},"bb0453e9-f877-407d-a2f0-06539e800a8b",{"_uid":407,"title":33,"imgSrc":35,"plugin":34,"imageAlt":35,"minWidth":380,"imageName":35,"imageS3Key":35,"description":39,"mobileWidth":381,"desktopWidth":381,"assetSelector":35,"imagePublicUrl":35,"sourceImageWidth":35,"sourceImageHeight":35},"793caad7-057d-4973-9ce1-93750ef089c9",{"id":409,"url":35,"linktype":383,"fieldtype":384,"cached_url":410},"4116a0f3-bfad-46ad-99b8-85d6a1d7a268","us/features/scheduling-software","Ensure your team — and your business scheduling success. 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",{"type":65,"content":508},[509],{"text":510,"type":69},"In a year that was full of struggles, pressures, and uncertainty, a focus on people helped get them through. And according to them, being a people-first business is incredibly important to succeed in 2021.",{"type":65,"content":512},[513],{"text":514,"type":69},"Read on to find out why.",{"type":79,"attrs":516,"content":517},{"level":81},[518],{"text":519,"type":69},"2020 caused many challenges and uncertainties for shift workers. What’s one thing your team did to address that? ",{"type":65,"content":521},[522],{"text":523,"type":69},"\"We’ve made it a point to increase our communication so that our staff and volunteers have guidance and transparency so they don't feel like they’re being left in the dark. We don’t want to cause any unnecessary stress. A lot of our professional lifeguards already had a huge amount of anxiety around the loss of other employment.",{"type":65,"content":525},[526],{"text":527,"type":69},"Whenever possible, we keep communication channels open so that they felt like they knew what was happening. They knew how to deal with the situations that they were in and had some clear guidelines on how they should be responding and how they should be operating.\"",{"type":65,"content":529},[530],{"text":531,"type":69},"Patria Harris, Operations Manager, Australian Lifeguard Service",{"type":79,"attrs":533,"content":534},{"level":81},[535],{"text":536,"type":69},"There’s been a lot of talk about investing in employees’ mental health. What does that mean and how can businesses work to better staff mental health?",{"type":65,"content":538},[539],{"text":540,"type":69},"\"One thing that I hope we hold on to from our COVID-19 year is this understanding of the importance of mental health in the workplace. If we want to be a successful business and we want to be a good business and we want to be both successful and on the right side of history, not only do we need to manage people well, and not only do we need to communicate with the world, but we need to take care of them perhaps better than we have done in the past and take responsibility for that.",{"type":65,"content":542},[543],{"text":544,"type":69},"So I think there's there's some stuff that we adapt to. We focus on the importance of communication and the importance of taking care of people as a community of human beings with all of the mental health and human health challenges that come from work and from home. That’s not going away.\"",{"type":65,"content":546},[547],{"text":548,"type":69},"Matt Jones, Co-Founder & Brand Director, Four Pillars Gin",{"type":79,"attrs":550,"content":551},{"level":81},[552],{"text":553,"type":69},"How can businesses and community leaders use empathy to navigate tough decisions around job security? ",{"type":65,"content":555},[556],{"text":557,"type":69},"\"My mom was a shift worker and that meant some uncertainty growing up. So I always think about how I would want someone to treat my mom. I use that as my benchmark for how we treat everybody — how we talk to every staff member and how we apply that to our customers.",{"type":65,"content":559},[560],{"text":561,"type":69},"I remember that first day that we shut down the restaurant for COVID lockdown. I got all our staff together, casuals, full-time employees, everybody. And I cried. It was a tough decision to shut down our restaurant. And it was a commercial decision. It had to be done with the government. It had to be done. But it doesn’t mean that we don’t show our emotions and show them that we actually care.\"",{"type":65,"content":563},[564],{"text":565,"type":69},"Shaun Christie-David, Founder at Colombo Social",{"type":79,"attrs":567,"content":568},{"level":81},[569],{"text":570,"type":69},"How can we nurture career paths for shift workers in such uncertain times?",{"type":65,"content":572},[573],{"text":574,"type":69},"\"The first is moving away from the thinking that vocations are considered lesser than, let's say, bachelor's degrees or master's degrees. We need to accept that there are many pathways that lead to a career. ",{"type":65,"content":576},[577],{"text":578,"type":69},"We always say cheffing is a profession. You have to practice chopping your whole life, just like someone else practices law or medicine or accounting. It takes a lifetime to become a good chef. It takes a lifetime to become a totality manager or a sommelier or an event planner.\"",{"type":65,"content":580},[581],{"text":582,"type":69},"Wes Lambert, CEO, Restaurant and Catering Association",{"type":79,"attrs":584,"content":585},{"level":81},[586],{"text":587,"type":69},"The future of the hourly workforce",{"type":65,"content":589},[590],{"text":591,"type":69},"COVID-19 drastically changed the hourly workforce in 2020, and issues including career development, unemployment, and recognition continue to impact shift workers’ views in 2021.",{"type":65,"content":593},[594,596,602],{"text":595,"type":69},"Check out this ",{"text":597,"type":69,"marks":598},"on-demand webinar",[599],{"type":112,"attrs":600},{"href":601,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://info.deputy.com/apac-shiftwork-roundtable2021?utm_source=blog&utm_medium=organic&utm_campaign=cd_apac_all_all_roundtable blog_&utm_content=na&stream=all_oth&dh=bl_bl_bl",{"text":603,"type":69}," to learn more 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For most employees, sticking around is worth it if they have the opportunity to grow.",{"type":65,"content":1056},[1057],{"text":1058,"type":69},"To retain your talent and build stronger teams, consider how you’re helping your employees advance. ",{"type":65,"content":1060},[1061,1063,1069],{"text":1062,"type":69},"According to a recent survey of more than 1,400 shift workers, ",{"text":1064,"type":69,"marks":1065},"91% of shift workers",[1066],{"type":112,"attrs":1067},{"href":1068,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://info.deputy.com/ww-202021-state-of-shift-work-report2020",{"text":1070,"type":69}," think developing a career path is important. Personal development strategies for hourly workers don't have to be overly complicated. Read on and discover six tips to help your staff learn and grow so you can enjoy the benefit of happy, fulfilled employees.",{"type":79,"attrs":1072,"content":1073},{"level":81},[1074],{"text":1075,"type":69},"1. 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",{"type":65,"content":1110},[1111],{"text":1112,"type":69},"What if your restaurant server has demonstrated top performance for the past two years, but hasn’t been vocal about trying new roles? Send your entire team through a leadership training workshop, and you might be surprised when they rise to the occasion. When everyone is always busy, your employees just need the proper space to try new things. ",{"type":79,"attrs":1114,"content":1115},{"level":81},[1116],{"text":1117,"type":69},"3. Host educational opportunities ",{"type":65,"content":1119},[1120],{"text":1121,"type":69},"Educational events are a win-win. They enable team bonding and everyone learns something new. Your employees will appreciate unique experiences that expose them to your industry. ",{"type":65,"content":1123},[1124,1126,1132],{"text":1125,"type":69},"At your bar, allow everyone to participate in the cocktail-making class, even if they aren't bartenders. 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Keep your barista engaged by letting them take these projects on if they wish.",{"type":65,"content":1157},[1158],{"text":1159,"type":69},"By allowing your staff to express and explore their personal interests, you’ll have multi-faceted people with a vested interest in your business. They’ll feel more valued if they can go beyond their job description and contribute to the team’s success.",{"type":79,"attrs":1161,"content":1162},{"level":81},[1163],{"text":1164,"type":69},"6. Foster flexibility ",{"type":65,"content":1166},[1167,1169,1175],{"text":1168,"type":69},"Your employees will feel more empowered to grow if they can control their schedules. If they’re attending school part-time, can they make sudden changes to their shift with ease? Does their schedule support their commitments outside of work? A ",{"text":1170,"type":69,"marks":1171},"flexible scheduling tool",[1172],{"type":112,"attrs":1173},{"href":1174,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://www.deputy.com/features/scheduling-software",{"text":1176,"type":69}," will allow you to plan ahead so that your team is always prepared. ",{"type":65,"content":1178},[1179],{"text":1180,"type":69},"With the right scheduling tool, your employees can juggle their commitments and become more successful in their roles. ",{"type":79,"attrs":1182,"content":1183},{"level":81},[1184],{"text":1185,"type":69},"Personal development is happiness at work",{"type":65,"content":1187},[1188,1190,1196],{"text":1189,"type":69},"Most people want lasting and stable careers. Employees, when given the opportunity to leverage their talents and interests, are more satisfied with their work and colleagues. Take pride when you promote your people from within! Invest in ",{"text":1191,"type":69,"marks":1192},"helping your employees advance",[1193],{"type":112,"attrs":1194},{"href":1195,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://www.apty.io/blog/employee-performance-plan",{"text":1197,"type":69},", and you’ll see the returns through better performance and loyalty.  ",{"type":65,"content":1199},[1200,1202,1208],{"text":1201,"type":69},"Download ",{"text":1203,"type":69,"marks":1204},"How Consumers are Creating Seismic Shifts in the Shift Work Industry",[1205],{"type":112,"attrs":1206},{"href":1207,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://info.deputy.com/amer-consumers-creating-seismic-shifts-shift-work-industry2021?utm_source=blog&utm_medium=organic&utm_campaign=cd_amer_all_all_learn and grow_&utm_content=na&stream=all_oth&dh=bl_bl_bl",{"text":1209,"type":69}," for insights into what consumers are saying about the future of shift work — and learn tips to help increase engagement with these important stakeholders in the new year.",{"type":65,"content":1211},[1212],{"type":1213,"attrs":1214,"marks":1216},"image",{"alt":35,"src":1215,"title":35},"https://a.storyblok.com/f/64010/1351x300/975e0530b8/seismic-shift-visual-cta.png",[1217],{"type":112,"attrs":1218},{"href":1207,"uuid":48,"anchor":48,"target":115,"linktype":116},"2021-02-16 00:00",{"_uid":1221,"title":33,"imgSrc":35,"plugin":34,"imageAlt":35,"minWidth":361,"imageName":1222,"imageS3Key":1223,"description":39,"mobileWidth":364,"desktopWidth":364,"assetSelector":35,"imagePublicUrl":1224,"imageOriginalUrl":1225,"sourceImageWidth":361,"sourceImageHeight":367},"17b49d63-a953-4606-849d-af94aa03411e","learn-grow-thumb.png","f/64010/1200x630/9715c5afb5/learn-grow-thumb.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x630/9715c5afb5/learn-grow-thumb.png","//a.storyblok.com/f/64010/1200x630/9715c5afb5/learn-grow-thumb.png",[375],[1228,1229,1230],"237d887c-c023-4d53-908c-07c769ba324a","7d86d911-47d7-44da-9780-f840bef22b24","db63a2bc-5f6b-47a4-87f2-3d859962a5ee",[829,958,1232],"f42f6365-50cd-4ce3-a360-497d791bb0cf",[1234,1235,1236],"e9592588-9391-4068-8224-fe7ca0da558a","febf2d74-f75c-4b9c-8269-f2e2148a278b","59f0acbe-899a-413d-b812-62b94d0816d1",[1238],"c2ae4519-d362-4486-86f1-c896fd2660e9","tips-to-help-your-staff-learn-and-grow","us/blog/tips-to-help-your-staff-learn-and-grow",-65590,[],11229372,"160cfff7-fd29-4446-9902-6e9f0ec0e5fd","2021-02-16T17:43:51.299Z",[1247,1251],{"id":1248,"name":1033,"slug":1239,"published":57,"full_slug":1249,"is_folder":51,"parent_id":1250},38054036,"gb/blog/tips-to-help-your-staff-learn-and-grow",11229371,{"id":1252,"name":1033,"slug":1239,"published":57,"full_slug":1253,"is_folder":51,"parent_id":1254},38054037,"au/blog/tips-to-help-your-staff-learn-and-grow",11114066,{"name":1256,"created_at":1257,"published_at":1258,"updated_at":1259,"id":1260,"uuid":1235,"content":1261,"slug":1494,"full_slug":1495,"sort_by_date":48,"position":1496,"tag_list":1497,"is_startpage":51,"parent_id":1243,"meta_data":48,"group_id":1498,"first_published_at":1499,"release_id":48,"lang":55,"path":48,"alternates":1500,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"Unique Employee Appreciation Gifts Your Team Will Love","2021-02-09T14:18:37.396Z","2022-05-17T03:38:03.752Z","2022-05-17T03:38:03.801Z",36909451,{"seo":1262,"_uid":1267,"author":28,"content":1268,"headline":1256,"component":357,"post_date":1479,"thumbnail":1480,"types_tag":1487,"features_tag":1488,"show_resource":57,"industries_tag":1489,"related_articles":1490,"ways_of_working_tag":1493},{"_uid":1263,"title":15,"plugin":16,"seoTitle":1264,"description":18,"seoKeywords":1265,"seoTitleInput":1256,"seoDescription":1266},"b6b676c9-49b0-4785-8116-35ce974f6306","Unique Employee Appreciation Gifts Your Team Will Love - Deputy","employee appreciation gifts","Read on to learn how consumers are showing their appreciation for shift workers, and find out some unique appreciation gifts your team will love.","5f8c017a-11c1-423e-840f-7b54402fab3b",[1269],{"_uid":1270,"content":1271,"component":356},"0325645a-3126-48af-b0e2-bf5cdb5234fe",{"type":62,"content":1272},[1273,1284,1296,1299,1304,1308,1312,1316,1320,1324,1356,1361,1365,1369,1395,1399,1404,1408,1412,1423,1449,1453,1458,1462,1472],{"type":65,"content":1274},[1275,1277,1282],{"text":1276,"type":69},"From grocery clerks to postal workers to nurses, shift workers play vital roles. But nearly ",{"text":1278,"type":69,"marks":1279},"96% of shift workers",[1280],{"type":112,"attrs":1281},{"href":1068,"uuid":48,"anchor":48,"target":115,"linktype":116},{"text":1283,"type":69}," say that they feel they deserve more respect.",{"type":65,"content":1285},[1286,1288,1294],{"text":1287,"type":69},"Based on ",{"text":1289,"type":69,"marks":1290},"survey responses from 2,000 Americans",[1291],{"type":112,"attrs":1292},{"href":1293,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://info.deputy.com/amer-consumers-creating-seismic-shifts-shift-work-industry2021?utm_source=blog&utm_medium=organic&utm_campaign=cd_amer_all_all_employee appreciation_&utm_content=na&stream=all_oth&dh=bl_bl_bl",{"text":1295,"type":69}," across the United States, consumers agree. But they’re not just talking the talk — they’re walking the walk.",{"type":65,"content":1297},[1298],{"text":1266,"type":69},{"type":79,"attrs":1300,"content":1301},{"level":81},[1302],{"text":1303,"type":69},"Tips",{"type":65,"content":1305},[1306],{"text":1307,"type":69},"Consumers were mostly all on the same page that shift workers deserve more respect and appreciation — and many of them have decided to take this into their own hands.",{"type":65,"content":1309},[1310],{"text":1311,"type":69},"Since the pandemic began, consumers have become significantly more generous when it comes to opening up their wallets.",{"type":65,"content":1313},[1314],{"text":1315,"type":69},"The average consumer studied was found to have increased the amount they tip by 11%, while nearly half of all respondents have tipped 20% of their bill or more since the beginning of the crisis.",{"type":65,"content":1317},[1318],{"text":1319,"type":69},"Restaurant servers have seen the biggest increase in tips from consumers, with 39% of those studied saying they’ve begun tipping them more since the pandemic started. Thirty-eight percent say they’ve been tipping delivery drivers more, with 29% saying they’ve increased their tips to their Uber/Lyft drivers.",{"type":65,"content":1321},[1322],{"text":1323,"type":69},"But consumers are tipping many other workers, too.",{"type":94,"content":1325},[1326,1332,1338,1344,1350],{"type":97,"content":1327},[1328],{"type":65,"content":1329},[1330],{"text":1331,"type":69},"Retail clerks - 23%",{"type":97,"content":1333},[1334],{"type":65,"content":1335},[1336],{"text":1337,"type":69},"Grocery baggers - 20%",{"type":97,"content":1339},[1340],{"type":65,"content":1341},[1342],{"text":1343,"type":69},"Salon/spa employees - 20%",{"type":97,"content":1345},[1346],{"type":65,"content":1347},[1348],{"text":1349,"type":69},"Bartenders - 19%",{"type":97,"content":1351},[1352],{"type":65,"content":1353},[1354],{"text":1355,"type":69},"Parking attendants - 18%",{"type":79,"attrs":1357,"content":1358},{"level":81},[1359],{"text":1360,"type":69},"Outside of the box ideas",{"type":65,"content":1362},[1363],{"text":1364,"type":69},"In addition to money, consumers are showing their appreciation by giving back what they can.",{"type":65,"content":1366},[1367],{"text":1368,"type":69},"When supplies were running low and workers were pulling extra hours, consumers stepped in. Aside from tipping, close to two-thirds (63%) of Americans have made other appreciative gestures since the pandemic started.",{"type":94,"content":1370},[1371,1377,1383,1389],{"type":97,"content":1372},[1373],{"type":65,"content":1374},[1375],{"text":1376,"type":69},"34% have donated items (like PPE)",{"type":97,"content":1378},[1379],{"type":65,"content":1380},[1381],{"text":1382,"type":69},"33% have thanked their employers for their work (33%)",{"type":97,"content":1384},[1385],{"type":65,"content":1386},[1387],{"text":1388,"type":69},"28% have made a monetary donation",{"type":97,"content":1390},[1391],{"type":65,"content":1392},[1393],{"text":1394,"type":69},"24% have even provided food to essential workers",{"type":65,"content":1396},[1397],{"text":1398,"type":69},"To help encourage your customers to make other donations, set up donation stations. Set up special, socially-distanced designation stations and use your internal communications app so staff know how to direct customers to the locations.",{"type":79,"attrs":1400,"content":1401},{"level":81},[1402],{"text":1403,"type":69},"Say thank you",{"type":65,"content":1405},[1406],{"text":1407,"type":69},"Your staff and customers keep your business going. A simple “thank you” when staff go above and beyond for a customer, or relaying a compliment an employee received from a shopper, can both go a long way.",{"type":65,"content":1409},[1410],{"text":1411,"type":69},"But you can ask your customers to share their words of appreciation, too. Use your social media to solicit appreciation notes and share them with your team.",{"type":65,"content":1413},[1414,1416,1421],{"text":1415,"type":69},"When ",{"text":1417,"type":69,"marks":1418},"2,000 consumers were polled",[1419],{"type":112,"attrs":1420},{"href":1293,"uuid":48,"anchor":48,"target":115,"linktype":116},{"text":1422,"type":69},", they were asked to describe one thing they learned about shift workers during the pandemic that they didn’t know before.",{"type":94,"content":1424},[1425,1431,1437,1443],{"type":97,"content":1426},[1427],{"type":65,"content":1428},[1429],{"text":1430,"type":69},"“How hard they work for little to nothing.”",{"type":97,"content":1432},[1433],{"type":65,"content":1434},[1435],{"text":1436,"type":69},"“Their loyalty.” ",{"type":97,"content":1438},[1439],{"type":65,"content":1440},[1441],{"text":1442,"type":69},"“Courage, humility, and dedication.”",{"type":97,"content":1444},[1445],{"type":65,"content":1446},[1447],{"text":1448,"type":69},"“Their job is our backbone.”",{"type":65,"content":1450},[1451],{"text":1452,"type":69},"Share those sentiments with your team to show that their work matters and that people notice the hard hard they do.",{"type":79,"attrs":1454,"content":1455},{"level":81},[1456],{"text":1457,"type":69},"Leading through appreciation",{"type":65,"content":1459},[1460],{"text":1461,"type":69},"Whether you manage a team at a small clinic, retailers in a hardware store, or hospitality workers in a brewery, COVID-19 has clearly brought issues related to employee appreciation to the fore. ",{"type":65,"content":1463},[1464,1465,1470],{"text":1201,"type":69},{"text":1466,"type":69,"marks":1467},"How Consumers Are Creating Seismic Shifts in the Shift Work Industry",[1468],{"type":112,"attrs":1469},{"href":1293,"uuid":48,"anchor":48,"target":115,"linktype":116},{"text":1471,"type":69}," to learn what 2,000 consumers have to say about the shift work industry — and what managers can do to keep up.",{"type":65,"content":1473},[1474],{"type":1213,"attrs":1475,"marks":1476},{"alt":35,"src":1215,"title":35},[1477],{"type":112,"attrs":1478},{"href":1293,"uuid":48,"anchor":48,"target":115,"linktype":116},"2021-02-09 00:00",{"_uid":1481,"title":33,"imgSrc":35,"plugin":34,"imageAlt":1482,"minWidth":361,"imageName":1483,"imageS3Key":1484,"description":39,"mobileWidth":364,"desktopWidth":364,"assetSelector":35,"imagePublicUrl":1485,"imageOriginalUrl":1486,"sourceImageWidth":361,"sourceImageHeight":367},"fabab5db-72aa-4080-a347-071da258db94","unique employee appreciation gifts","unique-gifts-thumb.png","f/64010/1200x630/f7cfb63af2/unique-gifts-thumb.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x630/f7cfb63af2/unique-gifts-thumb.png","//a.storyblok.com/f/64010/1200x630/f7cfb63af2/unique-gifts-thumb.png",[375],[1228,1230],[829,958,1232],[1236,1491,1492],"5464fe5e-8e15-4ad2-bdb3-41dfc5ebf5cf","371cb0c9-38b9-48b8-964b-ad68b32c0d72",[1238],"unique-employee-appreciation-gifts-your-team-will-love","us/blog/unique-employee-appreciation-gifts-your-team-will-love",-65550,[],"4e5e5634-cae3-41cd-b23a-db007ec88692","2021-02-09T14:30:20.796Z",[],{"name":1502,"created_at":1503,"published_at":1504,"updated_at":1505,"id":1506,"uuid":1492,"content":1507,"slug":1675,"full_slug":1676,"sort_by_date":48,"position":1677,"tag_list":1678,"is_startpage":51,"parent_id":1243,"meta_data":48,"group_id":1679,"first_published_at":1680,"release_id":48,"lang":55,"path":48,"alternates":1681,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"The Year Ahead: Will Shift Work Be Different?","2020-12-14T18:16:40.494Z","2022-05-17T04:36:46.993Z","2022-05-17T04:36:47.022Z",31221516,{"seo":1508,"_uid":1513,"author":28,"content":1514,"headline":1502,"component":357,"post_date":1659,"thumbnail":1660,"types_tag":1667,"features_tag":1668,"show_resource":57,"industries_tag":1669,"related_articles":1670,"ways_of_working_tag":1674},{"_uid":1509,"title":15,"plugin":16,"seoTitle":1510,"description":18,"seoKeywords":1511,"seoTitleInput":1502,"seoDescription":1512},"0289dd08-7552-4f1e-89a0-f280b5ff1ffd","The Year Ahead: Will Shift Work Be Different? - Deputy","shift work, new year","Read on to learn if shift work will be different next year — and how you can get ready.","b87a4d27-1c89-478e-9398-84cd97ccf035",[1515],{"_uid":1516,"content":1517,"component":356},"a6447056-2d5c-445f-8652-08725be8728b",{"type":62,"content":1518},[1519,1523,1535,1539,1542,1547,1551,1555,1559,1565,1570,1574,1578,1584,1589,1593,1597,1601,1607,1612,1616,1620,1624,1630,1635,1639,1650],{"type":65,"content":1520},[1521],{"text":1522,"type":69},"2020 was a year like no other. How did it impact shift workers — and what will next year look like for them? ",{"type":65,"content":1524},[1525,1527,1533],{"text":1526,"type":69},"We asked four industry leaders to weigh in on key trends and tips for managers to prepare for 2021. You can watch the full ",{"text":1528,"type":69,"marks":1529},"on-demand roundtable here",[1530],{"type":112,"attrs":1531},{"href":1532,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://info.deputy.com/amer-shiftwork-report-roundtable2020",{"text":1534,"type":69},".",{"type":65,"content":1536},[1537],{"text":1538,"type":69},"Experts from The Shift Project, the largest source of data on work scheduling for hourly service workers, Bay Area specialty running store A Runner’s Mind, and nonprofit University Co-Op in Austin, Texas, share their thoughts.",{"type":65,"content":1540},[1541],{"text":1512,"type":69},{"type":79,"attrs":1543,"content":1544},{"level":81},[1545],{"text":1546,"type":69},"With all the challenges people have faced this year, what’s something that stuck out for you in terms of shift work?",{"type":65,"content":1548},[1549],{"text":1550,"type":69},"\"I've been collecting survey data for the past five years so my team has a lot of historical information on how things have been looking for service sector workers. And we were collecting data right as COVID-19 struck. We've been able to draw on some information from the spring and the early part of the surge and then we followed up with workers in the summer and again in the fall.",{"type":65,"content":1552},[1553],{"text":1554,"type":69},"We found that only one out of four workers were getting unemployment insurance, even though three out of four workers had applied for it. So there was really a long way to go in the spring in terms of taking care of workers who'd been displaced. But in other parts of the service sector, essential services like grocery and pharmacy and in all of the industries that were able to get back to work in some way, there's a really different story and set of concerns.",{"type":65,"content":1556},[1557],{"text":1558,"type":69},"Many workers felt unsafe when they lacked paid sick leave if they didn’t already have that benefit. And that has a number of really huge consequences during a pandemic. It's bad for the worker, it's bad for their coworkers, and it's bad for the public. And they go to work sick because they can't afford to forgo a day's pay or because they're not allowed to call out.\"",{"type":65,"content":1560},[1561],{"text":1562,"type":69,"marks":1563},"Kristen Hartnett, Associate Professor of Social Behavioral Sciences at UCSF, Co-Director of The Shift Project ",[1564],{"type":105},{"type":79,"attrs":1566,"content":1567},{"level":81},[1568],{"text":1569,"type":69},"In a recent survey of 1,400 shift workers, 75% of respondents said that COVID-19 was their number one job security concern. What are some of the actions that today's business leaders and employees can take to navigate these decisions and communicate to their employees with empathy?",{"type":65,"content":1571},[1572],{"text":1573,"type":69},"\"The reality is that this is tough on a lot of people. Absolutely for those that have gotten sick or whose families have dealt with sickness or loss, and also for anyone who has been laid off or is isolated. ",{"type":65,"content":1575},[1576],{"text":1577,"type":69},"The best thing that we can do is provide empathy and transparency to people. So communicate a lot to people — about what we know and also about what we don't know. It’s really important that it's not just the broadcast kind of communication, but the one-on-ones. Managers need to communicate directly to their team to make sure they understand what you know and what your plans are for the business as best as you can. That helps people a lot because then they can make plans and figure out what to do in their lives, as much as possible.\"",{"type":65,"content":1579},[1580],{"text":1581,"type":69,"marks":1582},"David Zinman, Global President, Deputy",[1583],{"type":105},{"type":79,"attrs":1585,"content":1586},{"level":81},[1587],{"text":1588,"type":69},"How are you planning for 2021? Are you requiring new skills, setting up new software, doing any other procedures?",{"type":65,"content":1590},[1591],{"text":1592,"type":69},"\"In retail, you get a natural turnover of people in general. But during COVID-19, we’ve seen that people need jobs. We have some students that are taking gap years so they've stuck with their job and working instead of going to school. ",{"type":65,"content":1594},[1595],{"text":1596,"type":69},"But looking ahead, we’re still going to hire and how we hire is going to change. You have to hire people with an even bigger personality than before because face masks make it difficult to read customers’ faces. ",{"type":65,"content":1598},[1599],{"text":1600,"type":69},"We also know that business online is going to continue to grow. So in the future, we’ll need people with marketing skills, people to help get that online business built up even more.\"",{"type":65,"content":1602},[1603],{"text":1604,"type":69,"marks":1605},"Eileen Urtz, General Manager, A Runner's Mind",[1606],{"type":105},{"type":79,"attrs":1608,"content":1609},{"level":81},[1610],{"text":1611,"type":69},"How can businesses get ahead of the curve when it comes to legislation like Fair Workweek and",{"type":65,"content":1613},[1614],{"text":1615,"type":69},"\"This type of legislation is so important because it's really to the benefit of the employee so that they have some sort of idea when they're working, and how far in advance, and it also shows that we employers value their time.",{"type":65,"content":1617},[1618],{"text":1619,"type":69},"Texas doesn’t have some of this legislation yet, but we're looking at putting a lot of those things in place ahead of time. Not only are we looking at it from a better retention standpoint and employee morale standpoint, but we're also looking at it as a way to attract better talent. You know, not everybody's running to the highest pay anymore. It's about what other things you offer. ",{"type":65,"content":1621},[1622],{"text":1623,"type":69},"And in reality, we should be doing it for the benefit of our employees anyway. And it's not hard — and it's the right thing to do.\"",{"type":65,"content":1625},[1626],{"text":1627,"type":69,"marks":1628},"Stacy Henderson, Dir. 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You'll learn how to write job descriptions that attract the right people, where to find candidates beyond job boards, and how to keep new hires from walking out the door in their first month.",{"type":65,"content":2108},[2109],{"text":2110,"type":69},"STOCK IMAGE: A hospitality manager reviewing job applications at a restaurant table or hotel front desk. Alt text: \"Hospitality manager reviewing hiring applications\"",{"type":79,"attrs":2112,"content":2113},{"level":81},[2114],{"text":2029,"type":69},{"type":65,"content":2116},[2117],{"text":2118,"type":69},"Between 2022 and 2025, hospitality bounced back hard. Employment across the sector grew 12%, and the accommodation subsector (hotels, resorts, and lodging) grew an even stronger 16%, according to Deputy's US Big Shift Report 2026.",{"type":65,"content":2120},[2121],{"text":2122,"type":69},"But that growth has leveled off. The current market is best described as \"low-fire, low-hire.\" Businesses aren't shedding staff the way they were in 2020 and 2021, but they're also not hiring at the breakneck pace of 2022 and 2023. Fewer positions are opening up, and the candidates who are available have more choices than ever.",{"type":65,"content":2124},[2125],{"text":2126,"type":69},"What does that mean for you? It means every hire counts more. When you do have an opening, you need to fill it quickly with someone who'll stick around. Smart hospitality managers are treating hiring like a skill to develop, not a task to rush through.",{"type":65,"content":2128},[2129,2131,2137],{"text":2130,"type":69},"At the same time, worker expectations have shifted. Employees in hospitality now rank schedule flexibility and predictability alongside pay when deciding where to work. Cities like New York, Chicago, and Los Angeles have passed ",{"text":2132,"type":69,"marks":2133},"Fair Workweek laws",[2134],{"type":112,"attrs":2135},{"href":2136,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://www.shrm.org/topics-tools/news/legal-compliance/predictive-scheduling-laws-expand",{"text":2138,"type":69}," that require advance schedule notice and predictability pay. Even if your city hasn't passed similar legislation yet, offering flexible scheduling is no longer optional if you want to compete for talent.",{"type":79,"attrs":2140,"content":2141},{"level":81},[2142],{"text":2040,"type":69},{"type":65,"content":2144},[2145],{"text":2146,"type":69},"Your job description is often the first impression a candidate has of your workplace. A vague or overly corporate posting will lose good people before they even apply. The tips below show you what to include.",{"type":79,"attrs":2148,"content":2150},{"level":2149},3,[2151],{"text":2152,"type":69},"Be specific about the role",{"type":65,"content":2154},[2155],{"text":2156,"type":69},"Don't just say \"server needed.\" Spell out exactly what the job involves. How many shifts per week? What are the hours? Is there a tip pool or individual tips? What does a typical day look like? The more specific you are, the more likely you are to attract candidates who are genuinely a good fit.",{"type":79,"attrs":2158,"content":2159},{"level":2149},[2160],{"text":2161,"type":69},"Lead with what candidates care about",{"type":65,"content":2163},[2164,2166,2172],{"text":2165,"type":69},"Lead with what you offer instead of a list of requirements: pay range, schedule flexibility, meal discounts, growth opportunities, or any other perks. According to the ",{"text":2167,"type":69,"marks":2168},"Bureau of Labor Statistics",[2169],{"type":112,"attrs":2170},{"href":2171,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://www.bls.gov/ooh/food-preparation-and-serving/",{"text":2173,"type":69},", food preparation and serving roles are among the fastest-growing job categories in the US. Candidates have options, so tell them why your workplace is different.",{"type":79,"attrs":2175,"content":2176},{"level":2149},[2177],{"text":2178,"type":69},"Use plain language",{"type":65,"content":2180},[2181],{"text":2182,"type":69},"Skip phrases like \"self-starter,\" \"fast-paced environment,\" and \"rockstar team player.\" These are empty buzzwords that tell a candidate nothing useful. Instead, describe the actual work: \"You'll take orders, run food to tables, and help close the restaurant three nights a week.\"",{"type":79,"attrs":2184,"content":2185},{"level":2149},[2186],{"text":2187,"type":69},"Include the practical details",{"type":65,"content":2189},[2190],{"text":2191,"type":69},"Always include:",{"type":94,"content":2193},[2194,2200,2206,2212,2218],{"type":97,"content":2195},[2196],{"type":65,"content":2197},[2198],{"text":2199,"type":69},"Pay range (not \"competitive pay\")",{"type":97,"content":2201},[2202],{"type":65,"content":2203},[2204],{"text":2205,"type":69},"Location and whether parking or transit is available",{"type":97,"content":2207},[2208],{"type":65,"content":2209},[2210],{"text":2211,"type":69},"Physical requirements (standing, lifting, heat exposure)",{"type":97,"content":2213},[2214],{"type":65,"content":2215},[2216],{"text":2217,"type":69},"Whether the role is full-time, part-time, or flexible",{"type":97,"content":2219},[2220],{"type":65,"content":2221},[2222],{"text":2223,"type":69},"Any required certifications (for example, food handler's card or Training for Intervention ProcedureS (TIPS) certification)",{"type":65,"content":2225},[2226],{"text":2227,"type":69},"Transparency up front saves you time later. Candidates who know what to expect are less likely to drop out mid-process or quit after a few shifts.",{"type":79,"attrs":2229,"content":2230},{"level":81},[2231],{"text":2050,"type":69},{"type":65,"content":2233},[2234],{"text":2235,"type":69},"Job boards have their place, but the best hospitality hires often come through less obvious channels. Here are seven hiring strategies that consistently deliver results.",{"type":79,"attrs":2237,"content":2238},{"level":2149},[2239],{"text":2240,"type":69},"1. Tap your current team for referrals",{"type":65,"content":2242},[2243],{"text":2244,"type":69},"Your best employees probably know other reliable people in the industry. Employee referrals are one of the most effective hiring channels for hospitality because your team already understands the pace and the culture. They're unlikely to recommend someone who can't handle the work.",{"type":65,"content":2246},[2247],{"text":2248,"type":69},"Set up a simple referral program. It doesn't have to be complicated. A $100 bonus after the referred hire completes 90 days is enough to motivate your team. Make the process easy: a quick message to a manager with the candidate's name and phone number should be all it takes.",{"type":79,"attrs":2250,"content":2251},{"level":2149},[2252],{"text":2253,"type":69},"2. Partner with local hospitality schools and programs",{"type":65,"content":2255},[2256],{"text":2257,"type":69},"Culinary schools, hotel management programs, and community college hospitality courses are full of motivated people looking for their first or next role. Reach out to career services departments and offer to host students for shifts, attend career fairs, or post openings on their job boards.",{"type":65,"content":2259},[2260],{"text":2261,"type":69},"This approach works especially well for roles that need specific skills, like line cooks or front-desk agents. You get access to candidates who are actively training for the work, and they get real-world experience.",{"type":79,"attrs":2263,"content":2264},{"level":2149},[2265],{"text":2266,"type":69},"3. Offer flexible scheduling from day one",{"type":65,"content":2268},[2269],{"text":2270,"type":69},"For many hospitality workers balancing school, childcare, or a second job, schedule flexibility is a deciding factor in where they choose to work. When you can offer control over when people work, you widen your candidate pool significantly.",{"type":65,"content":2272},[2273,2275,2281],{"text":2274,"type":69},"Tools like ",{"text":2276,"type":69,"marks":2277},"scheduling software",[2278],{"type":112,"attrs":2279},{"href":2280,"uuid":48,"anchor":48,"target":2034,"linktype":116},"https://www.deputy.com/features/scheduling",{"text":2282,"type":69}," make it simple to let employees set their availability, pick up open shifts, and swap shifts with coworkers through a mobile app. When candidates see that your workplace respects their time, they're more likely to accept the job and stay longer.",{"type":79,"attrs":2284,"content":2285},{"level":2149},[2286],{"text":2287,"type":69},"4. Speed up your interview process",{"type":65,"content":2289},[2290],{"text":2291,"type":69},"Good candidates don't wait around for a two-week interview process. If someone applies on Monday, try to interview them by Wednesday and make an offer by Friday. A 48-hour turnaround from application to interview is a strong target.",{"type":65,"content":2293},[2294],{"text":2295,"type":69},"Keep interviews short and practical. A 15-minute conversation focused on availability, experience, and attitude tells you more than a 45-minute formal interview. For roles like server, host, or barista, a brief working interview (more on that below) can replace most of the traditional process.",{"type":79,"attrs":2297,"content":2298},{"level":2149},[2299],{"text":2300,"type":69},"5. Hire for attitude, train for skill",{"type":65,"content":2302},[2303],{"text":2304,"type":69},"Technical skills like using a point-of-sale system or carrying plates are trainable. Attitude and reliability are much harder to develop on the job, so weight those qualities heavily when you evaluate candidates. When you're evaluating candidates, put attitude and work ethic above technical experience.",{"type":65,"content":2306},[2307],{"text":2308,"type":69},"Ask questions that reveal character:",{"type":94,"content":2310},[2311,2317,2323],{"type":97,"content":2312},[2313],{"type":65,"content":2314},[2315],{"text":2316,"type":69},"\"Tell me about a time you had to deal with a difficult customer.\"",{"type":97,"content":2318},[2319],{"type":65,"content":2320},[2321],{"text":2322,"type":69},"\"What do you do when you're having a bad day at work?\"",{"type":97,"content":2324},[2325],{"type":65,"content":2326},[2327],{"text":2328,"type":69},"\"How do you handle it when a coworker doesn't show up for their shift?\"",{"type":65,"content":2330},[2331],{"text":2332,"type":69},"The answers to these questions tell you far more than a resume.",{"type":79,"attrs":2334,"content":2335},{"level":2149},[2336],{"text":2337,"type":69},"6. Use working interviews or trial shifts",{"type":65,"content":2339},[2340],{"text":2341,"type":69},"A working interview is one of the best tools in hospitality hiring. Invite the candidate in for a two- to four-hour paid trial shift. They get to see the workplace in action, and you get to see how they perform under real conditions.",{"type":65,"content":2343},[2344],{"text":2345,"type":69},"Make sure you:",{"type":94,"content":2347},[2348,2354,2360,2366],{"type":97,"content":2349},[2350],{"type":65,"content":2351},[2352],{"text":2353,"type":69},"Pay the candidate for their time (most states treat working interviews as compensable work, so check your state's rules).",{"type":97,"content":2355},[2356],{"type":65,"content":2357},[2358],{"text":2359,"type":69},"Pair them with an experienced team member.",{"type":97,"content":2361},[2362],{"type":65,"content":2363},[2364],{"text":2365,"type":69},"Give them realistic tasks, not just observation.",{"type":97,"content":2367},[2368],{"type":65,"content":2369},[2370],{"text":2371,"type":69},"Debrief with the team afterward to get feedback.",{"type":65,"content":2373},[2374],{"text":2375,"type":69},"Working interviews dramatically reduce the risk of a bad hire because both sides get to test the fit before committing.",{"type":79,"attrs":2377,"content":2378},{"level":2149},[2379],{"text":2380,"type":69},"7. Build your employer brand on social media",{"type":65,"content":2382},[2383],{"text":2384,"type":69},"Hospitality workers are active on social media, and they're paying attention to what your workplace looks like from the outside. Share behind-the-scenes content: a kitchen team prepping for a busy night, a staff outing, a shoutout to a team member who went above and beyond.",{"type":65,"content":2386},[2387],{"text":2388,"type":69},"You don't need a marketing budget for this. A phone camera and a genuine story are enough. When candidates see that your team is happy and your workplace is well-run, they're more likely to apply, and more likely to accept your offer.",{"type":65,"content":2390},[2391],{"text":2392,"type":69},"STOCK IMAGE: A diverse group of hospitality workers (servers, front-desk staff, kitchen team) smiling together during a shift. Alt text: \"Hospitality team members collaborating during a busy shift\"",{"_uid":2394,"ctas":2395,"theme":2407,"component":2408,"hide_capterra":57,"spacer_bottom":2409,"call_to_action":2410,"call_to_action_style":55},"86473f84-decc-494b-acca-8a3978bebdc2",[2396,2402],{"_uid":2397,"link":2398,"text":2399,"type":2400,"component":2401,"analyticsId":35},"467ff019-9c66-48f3-83ec-a9e71930cf07",{"id":35,"url":35,"linktype":383,"fieldtype":384,"cached_url":35},"Start for free","signup","buttonContentType",{"_uid":2403,"link":2404,"text":2405,"type":2406,"component":2401,"analyticsId":35},"40483b96-548b-4e55-a11d-861a0b6d9686",{"id":35,"url":35,"linktype":383,"fieldtype":384,"cached_url":35},"See how it works","consultation","purple","cms-cta-dark","40",{"type":62,"content":2411},[2412],{"type":65,"content":2413},[2414],{"text":2415,"type":69},"Try Deputy for free and simplify hospitality scheduling, hiring, and team communication.",{"_uid":2417,"content":2418,"component":356},"4b496594-6c0c-44e1-86cc-a2c16f36dcb4",{"type":62,"content":2419},[2420,2424,2428,2433,2437,2449,2454,2466,2471,2475,2480,2484,2491,2495,2499,2511,2516,2520,2524,2556,2561,2565,2569,2574,2578,2583,2587,2591,2595,2600,2612,2623,2628,2640,2645,2649,2653,2658,2670,2675,2680,2684,2689,2699,2704,2708,2713,2725,2730,2734,2738,2776,2780],{"type":79,"attrs":2421,"content":2422},{"level":81},[2423],{"text":2060,"type":69},{"type":65,"content":2425},[2426],{"text":2427,"type":69},"If you want to hire better, you need to understand what candidates are looking for. The answer has changed in the last few years.",{"type":79,"attrs":2429,"content":2430},{"level":2149},[2431],{"text":2432,"type":69},"Schedule flexibility and predictability",{"type":65,"content":2434},[2435],{"text":2436,"type":69},"Schedule flexibility and predictability consistently rank among the top priorities for hourly workers, according to Deputy's US Big Shift Report 2026. They want to know their schedule in advance, and they want some say in when they work. Fair Workweek laws in cities like New York, Chicago, and Los Angeles now require employers to post schedules 14 days in advance and pay premiums for last-minute changes. Even outside these cities, offering predictable schedules gives you a competitive edge.",{"type":65,"content":2438},[2439,2441,2447],{"text":2440,"type":69},"Using a ",{"text":2442,"type":69,"marks":2443},"hospitality workforce management",[2444],{"type":112,"attrs":2445},{"href":2446,"uuid":48,"anchor":48,"target":2034,"linktype":116},"https://www.deputy.com/solutions/hospitality",{"text":2448,"type":69}," platform can help you build schedules faster, publish them earlier, and give employees the ability to manage shift swaps and availability on their own. That kind of flexibility is a genuine recruiting advantage.",{"type":79,"attrs":2450,"content":2451},{"level":2149},[2452],{"text":2453,"type":69},"Competitive and transparent pay",{"type":65,"content":2455},[2456,2458,2464],{"text":2457,"type":69},"Workers want to know what they'll earn before they apply. According to ",{"text":2459,"type":69,"marks":2460},"Society for Human Resource Management (SHRM) research",[2461],{"type":112,"attrs":2462},{"href":2463,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://www.shrm.org/topics-tools/news/talent-acquisition/salary-ranges-in-job-postings",{"text":2465,"type":69},", job postings that include salary ranges get significantly more applicants. In hospitality, this means listing the hourly rate, explaining how tips work, and being upfront about any pay increases tied to tenure or performance.",{"type":79,"attrs":2467,"content":2468},{"level":2149},[2469],{"text":2470,"type":69},"Growth opportunities",{"type":65,"content":2472},[2473],{"text":2474,"type":69},"Even for \"entry-level\" roles, candidates want to know there's a path forward. Can a server become a shift lead? Can a front-desk agent move into management? Spell out the growth trajectory in your job posting and during the interview. People are more likely to commit to a role when they can see where it leads.",{"type":79,"attrs":2476,"content":2477},{"level":2149},[2478],{"text":2479,"type":69},"A workplace that respects their time",{"type":65,"content":2481},[2482],{"text":2483,"type":69},"Last-minute schedule changes, mandatory overtime with no notice, and managers who don't communicate clearly are the top reasons hospitality workers quit. Technology can help here. Lisa Young, controller at Parkview Home of Freeport, says Deputy changed scheduling at their organization:",{"type":2485,"content":2486},"blockquote",[2487],{"type":65,"content":2488},[2489],{"text":2490,"type":69},"\"[Managers] like the idea that they can schedule a whole month at a time [in Deputy] even though our pay periods are two weeks. The ability to swap out employees, change schedules if there's a call off, or if somebody needs a PTO and the manager decides to switch up the schedule, that's very easy.\"",{"type":65,"content":2492},[2493],{"text":2494,"type":69},"When your scheduling process is smooth and transparent, workers notice. That reputation travels fast in tight-knit hospitality communities.",{"type":79,"attrs":2496,"content":2497},{"level":81},[2498],{"text":2070,"type":69},{"type":65,"content":2500},[2501,2503,2509],{"text":2502,"type":69},"Hiring is only half the battle. According to ",{"text":2504,"type":69,"marks":2505},"SHRM research",[2506],{"type":112,"attrs":2507},{"href":2508,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://www.shrm.org/topics-tools/news/employee-relations/reducing-new-employee-turnover-among-emerging-adults",{"text":2510,"type":69},", up to 20% of employee turnover happens within the first 45 days. If your onboarding process is disorganized, rushed, or nonexistent, you'll lose new hires before they've even hit their stride.",{"type":79,"attrs":2512,"content":2513},{"level":2149},[2514],{"text":2515,"type":69},"Have a structured first-week plan",{"type":65,"content":2517},[2518],{"text":2519,"type":69},"Don't just throw new hires into the deep end. Map out their first five shifts with clear goals for each day. Day one should cover orientation, safety procedures, and introductions. By the end of the first week, they should be comfortable with the core tasks of their role.",{"type":65,"content":2521},[2522],{"text":2523,"type":69},"A simple onboarding checklist goes a long way:",{"type":94,"content":2525},[2526,2532,2538,2544,2550],{"type":97,"content":2527},[2528],{"type":65,"content":2529},[2530],{"text":2531,"type":69},"Tour of the facility and introductions to the team",{"type":97,"content":2533},[2534],{"type":65,"content":2535},[2536],{"text":2537,"type":69},"Review of safety procedures, emergency exits, and equipment",{"type":97,"content":2539},[2540],{"type":65,"content":2541},[2542],{"text":2543,"type":69},"Walkthrough of their schedule, break policy, and how to request time off",{"type":97,"content":2545},[2546],{"type":65,"content":2547},[2548],{"text":2549,"type":69},"Hands-on training with a designated buddy",{"type":97,"content":2551},[2552],{"type":65,"content":2553},[2554],{"text":2555,"type":69},"End-of-week check-in with the manager",{"type":79,"attrs":2557,"content":2558},{"level":2149},[2559],{"text":2560,"type":69},"Assign a buddy",{"type":65,"content":2562},[2563],{"text":2564,"type":69},"Pair every new hire with an experienced team member for their first two weeks. The buddy isn't a manager. They're a peer who can answer the small questions that new employees are often too nervous to ask: \"Where do we keep the extra napkins?\" \"What's the code for the walk-in?\" \"Is it OK to eat during my break?\"",{"type":65,"content":2566},[2567],{"text":2568,"type":69},"Buddy systems reduce early turnover because new hires feel supported and connected from day one.",{"type":79,"attrs":2570,"content":2571},{"level":2149},[2572],{"text":2573,"type":69},"Communicate early and often",{"type":65,"content":2575},[2576],{"text":2577,"type":69},"One of the biggest complaints from new hospitality employees is poor communication. They don't know their schedule, they can't reach their manager, and they're left guessing about expectations. Using a platform with built-in team communication tools helps you keep everyone on the same page. You can share updates, announcements, and schedule changes in one place so nothing falls through the cracks.",{"type":79,"attrs":2579,"content":2580},{"level":2149},[2581],{"text":2582,"type":69},"Check in at 30 and 45 days",{"type":65,"content":2584},[2585],{"text":2586,"type":69},"Schedule brief one-on-one check-ins at the 30-day and 45-day marks. Ask how things are going, whether they have what they need, and if anything is making them consider leaving. These conversations are simple, but they catch problems early and show new hires that you care about their experience.",{"type":79,"attrs":2588,"content":2589},{"level":81},[2590],{"text":2080,"type":69},{"type":65,"content":2592},[2593],{"text":2594,"type":69},"Hiring in hospitality comes with specific legal requirements. Staying on top of these requirements protects your business and your employees. Here are the key areas to watch.",{"type":79,"attrs":2596,"content":2597},{"level":2149},[2598],{"text":2599,"type":69},"Fair Labor Standards Act (FLSA) and tipped employees",{"type":65,"content":2601},[2602,2604,2610],{"text":2603,"type":69},"The ",{"text":2605,"type":69,"marks":2606},"FLSA",[2607],{"type":112,"attrs":2608},{"href":2609,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://www.dol.gov/agencies/whd/flsa",{"text":2611,"type":69}," sets the federal minimum wage and overtime rules. For tipped employees, the federal tipped minimum wage is $2.13 per hour, but the employer must make up the difference if tips don't bring the worker to the full federal minimum wage. Many states have higher minimums, so check your state's requirements.",{"type":65,"content":2613},[2614,2616,2621],{"text":2615,"type":69},"Federal law under the FLSA generally requires you to notify tipped employees of the tip credit before applying it. Check the ",{"text":2617,"type":69,"marks":2618},"Department of Labor's tip credit guidance",[2619],{"type":112,"attrs":2620},{"href":2609,"uuid":48,"anchor":48,"target":115,"linktype":116},{"text":2622,"type":69}," for details. Keeping clear records of tips, hours, and wages can help support your compliance efforts.",{"type":79,"attrs":2624,"content":2625},{"level":2149},[2626],{"text":2627,"type":69},"I-9 verification",{"type":65,"content":2629},[2630,2632,2638],{"text":2631,"type":69},"Federal law requires employers to complete a Form I-9 for every new hire to verify identity and work authorization. The ",{"text":2633,"type":69,"marks":2634},"US Citizenship and Immigration Services (USCIS) I-9 Central page",[2635],{"type":112,"attrs":2636},{"href":2637,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://www.uscis.gov/i-9-central",{"text":2639,"type":69}," has the latest form, instructions, and details on completion timelines.",{"type":79,"attrs":2641,"content":2642},{"level":2149},[2643],{"text":2644,"type":69},"State and local Fair Workweek laws",{"type":65,"content":2646},[2647],{"text":2648,"type":69},"A growing number of cities and states require hospitality employers to provide advance schedule notice, offer predictability pay for last-minute changes, and give existing employees the right to additional hours before hiring new staff. New York City, Chicago, and Los Angeles all have active Fair Workweek ordinances.",{"type":65,"content":2650},[2651],{"text":2652,"type":69},"If you operate in one of these areas, you need a scheduling process that supports these requirements. Deputy's scheduling tools can help you publish schedules ahead of the required notice period and track schedule changes, surfacing modifications that may trigger predictability pay.",{"type":79,"attrs":2654,"content":2655},{"level":2149},[2656],{"text":2657,"type":69},"Youth employment rules",{"type":65,"content":2659},[2660,2662,2668],{"text":2661,"type":69},"If you hire workers under 18, the FLSA restricts the types of work they can perform and the hours they can work, especially during the school year. State laws may add additional restrictions. Check the ",{"text":2663,"type":69,"marks":2664},"Department of Labor's youth employment page",[2665],{"type":112,"attrs":2666},{"href":2667,"uuid":48,"anchor":48,"target":115,"linktype":116},"https://www.dol.gov/agencies/whd/youth-employment",{"text":2669,"type":69}," for federal rules and consult your state's labor department for local requirements.",{"type":79,"attrs":2671,"content":2672},{"level":81},[2673],{"text":2674,"type":69},"FAQs",{"type":79,"attrs":2676,"content":2677},{"level":2149},[2678],{"text":2679,"type":69},"How can Deputy help me fill open shifts quickly?",{"type":65,"content":2681},[2682],{"text":2683,"type":69},"Deputy lets you post open shifts to your entire team with one tap. Qualified employees receive a notification on their phone and can claim the shift instantly. You set the rules for who's eligible based on skills, availability, and labor budget, so you stay in control while filling gaps faster than calling or texting individual team members.",{"type":79,"attrs":2685,"content":2686},{"level":2149},[2687],{"text":2688,"type":69},"Can Deputy help me offer flexible scheduling without creating chaos?",{"type":65,"content":2690},[2691,2693,2697],{"text":2692,"type":69},"Yes. Deputy's ",{"text":2276,"type":69,"marks":2694},[2695],{"type":112,"attrs":2696},{"href":2280,"uuid":48,"anchor":48,"target":2034,"linktype":116},{"text":2698,"type":69}," lets employees set their availability, request time off, and swap shifts with coworkers through a mobile app. You approve changes before they take effect, so you keep oversight while giving your team the flexibility they're looking for. This is one of the easiest ways to stand out when hiring in a competitive market.",{"type":79,"attrs":2700,"content":2701},{"level":2149},[2702],{"text":2703,"type":69},"How does Deputy support Fair Workweek compliance?",{"type":65,"content":2705},[2706],{"text":2707,"type":69},"Deputy helps you publish schedules ahead of the required notice period in cities with Fair Workweek laws. The platform tracks schedule changes and can surface potential issues, like last-minute modifications that may trigger predictability pay. This helps you stay organized and reduces the risk of unintentional violations.",{"type":79,"attrs":2709,"content":2710},{"level":2149},[2711],{"text":2712,"type":69},"What's the fastest way to get started with Deputy for my hospitality team?",{"type":65,"content":2714},[2715,2717,2723],{"text":2716,"type":69},"You can sign up for a free trial and start building your first schedule in minutes. Deputy works on any device, so your team can access their schedules from their phones right away. Most managers are up and running within a day. ",{"text":2718,"type":69,"marks":2719},"Try Deputy for free",[2720],{"type":112,"attrs":2721},{"href":2722,"uuid":48,"anchor":48,"target":2034,"linktype":116},"https://www.deputy.com/free-trial",{"text":2724,"type":69}," to see how it works for your business.",{"type":79,"attrs":2726,"content":2727},{"level":81},[2728],{"text":2729,"type":69},"Conclusion",{"type":65,"content":2731},[2732],{"text":2733,"type":69},"Hiring in hospitality will always be challenging, but it doesn't have to be chaotic. The managers who consistently build strong teams share a few things in common: they write honest job descriptions, they move fast, they hire for attitude, and they treat scheduling as a retention tool, not just an administrative task.",{"type":65,"content":2735},[2736],{"text":2737,"type":69},"Here's your action plan:",{"type":94,"content":2739},[2740,2746,2752,2758,2764],{"type":97,"content":2741},[2742],{"type":65,"content":2743},[2744],{"text":2745,"type":69},"Rewrite your job descriptions to lead with what you offer, not what you demand.",{"type":97,"content":2747},[2748],{"type":65,"content":2749},[2750],{"text":2751,"type":69},"Launch an employee referral program this week.",{"type":97,"content":2753},[2754],{"type":65,"content":2755},[2756],{"text":2757,"type":69},"Offer schedule flexibility and publish schedules at least two weeks in advance.",{"type":97,"content":2759},[2760],{"type":65,"content":2761},[2762],{"text":2763,"type":69},"Build a structured onboarding plan with a buddy system and 30-day check-in.",{"type":97,"content":2765},[2766],{"type":65,"content":2767},[2768,2770,2774],{"text":2769,"type":69},"Use ",{"text":2442,"type":69,"marks":2771},[2772],{"type":112,"attrs":2773},{"href":2446,"uuid":48,"anchor":48,"target":2034,"linktype":116},{"text":2775,"type":69}," tools to simplify scheduling, communication, and compliance workflows.",{"type":65,"content":2777},[2778],{"text":2779,"type":69},"The right tools make a real difference. 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