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",{"type":65,"content":75},[76,78,87],{"text":77,"type":69},"According to a recent survey of more than 1,400 shift workers, ",{"text":79,"type":69,"marks":80},"91% of shift workers",[81],{"type":82,"attrs":83},"link",{"href":84,"uuid":48,"anchor":48,"target":85,"linktype":86},"https://info.deputy.com/ww-202021-state-of-shift-work-report2020","_blank","url",{"text":88,"type":69}," think developing a career path is important. Personal development strategies for hourly workers don't have to be overly complicated. Read on and discover six tips to help your staff learn and grow so you can enjoy the benefit of happy, fulfilled employees.",{"type":90,"attrs":91,"content":93},"heading",{"level":92},2,[94],{"text":95,"type":69},"1. Create a path forward ",{"type":65,"content":97},[98],{"text":99,"type":69},"From day one, show employees their career path. Refer them to a 30-60-90 day plan that tracks their learning on the job. 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thrive","retail","_content_types/industries/retail",-20,[],"f1b7548f-ae0d-48a5-9854-17272fd2f794","2020-06-17T04:57:09.192Z",[],{"name":709,"created_at":710,"published_at":711,"updated_at":712,"id":713,"uuid":714,"content":715,"slug":727,"full_slug":728,"sort_by_date":48,"position":729,"tag_list":730,"is_startpage":51,"parent_id":348,"meta_data":48,"group_id":731,"first_published_at":732,"release_id":48,"lang":55,"path":48,"alternates":733,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"Security","2020-05-26T00:39:29.124Z","2022-04-29T00:02:28.553Z","2022-04-29T00:02:28.579Z",12079639,"85a42107-2a17-4c6d-aeef-d55e5818d30a",{"_uid":716,"icon":717,"link":724,"name":709,"component":270},"571d62e9-0e3d-439b-bd5a-c1d02c52e157",{"_uid":718,"title":33,"imgSrc":35,"plugin":34,"imageAlt":719,"minWidth":263,"imageName":720,"imageS3Key":721,"description":39,"mobileWidth":264,"desktopWidth":264,"assetSelector":35,"imagePublicUrl":722,"imageOriginalUrl":723,"sourceImageWidth":35,"sourceImageHeight":35},"ca14cce5-5b68-4c9b-945d-aa9abcc91597","security 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Centre","2020-05-25T04:09:27.203Z","2022-04-29T00:01:31.556Z","2022-04-29T00:01:31.577Z",12009998,"4d4c1b08-4dbd-47de-9be3-8b18810c4676",{"_uid":742,"icon":743,"link":750,"name":735,"component":270},"260185d9-166c-4278-8a54-3fc193bc02a8",{"_uid":744,"title":33,"imgSrc":35,"plugin":34,"imageAlt":745,"minWidth":263,"imageName":746,"imageS3Key":747,"description":39,"mobileWidth":264,"desktopWidth":264,"assetSelector":35,"imagePublicUrl":748,"imageOriginalUrl":749,"sourceImageWidth":35,"sourceImageHeight":35},"c79942bc-c268-49a8-99ee-2d9986097985","call-centre industry","icon-call-center-transparent.svg","f/64010/x/dc58dd5c71/icon-call-center-transparent.svg","https://s3.amazonaws.com/a.storyblok.com/f/64010/x/dc58dd5c71/icon-call-center-transparent.svg","https://a.storyblok.com/f/64010/x/dc58dd5c71/icon-call-center-transparent.svg",{"id":751,"url":35,"linktype":266,"fieldtype":267,"cached_url":752},"3848352b-216d-4bba-9e63-9e1e0b032d2f","us/industry/call-centre","call-centre","_content_types/industries/call-centre",0,[],"4e814062-faac-40a3-b1c7-29bb79537615","2020-06-17T04:57:31.000Z",[],[761,2208,1958],{"name":762,"created_at":763,"published_at":764,"updated_at":765,"id":766,"uuid":767,"content":768,"slug":2193,"full_slug":2194,"sort_by_date":48,"position":2195,"tag_list":2196,"is_startpage":51,"parent_id":1967,"meta_data":48,"group_id":2197,"first_published_at":2198,"release_id":48,"lang":55,"path":48,"alternates":2199,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"The Successful Managers’ Guide to Hiring in 2021 ","2021-02-12T22:45:39.871Z","2026-06-05T06:56:16.285Z","2026-06-05T06:56:16.306Z",37679921,"e9592588-9391-4068-8224-fe7ca0da558a",{"seo":769,"_uid":774,"AI_SEO":775,"author":776,"content":799,"headline":1609,"component":240,"post_date":1610,"thumbnail":1611,"types_tag":1620,"features_tag":1627,"show_resource":57,"industries_tag":1668,"related_articles":1718,"ways_of_working_tag":2192},{"_uid":770,"title":15,"plugin":16,"seoTitle":771,"description":18,"seoKeywords":772,"seoTitleInput":762,"seoDescription":773},"603c2630-b0e2-47ba-8a44-b1581f61d9be","The Successful Managers’ Guide to Hiring in 2021  - Deputy","hospitality hiring tips\nhiring hospitality staff\nhow to hire restaurant workers\nhospitality recruitment strategies\nhospitality employee retention\nflexible scheduling hospitality\nhospitality onboarding tips\nrestaurant hiring tips\nhotel staffing tips\nFair Workweek compliance hospitality\nhospitality job description tips\nemployee referral program hospitality","Practical hospitality hiring tips for managers. Learn how to write better job descriptions, speed up interviews, offer flexible scheduling, and onboard new hires for retention.","04e8cb3a-e8b8-40fd-9387-6059d4d55de5",{},{"name":777,"created_at":778,"published_at":25,"updated_at":779,"id":780,"uuid":781,"content":782,"slug":793,"full_slug":794,"sort_by_date":48,"position":627,"tag_list":795,"is_startpage":51,"parent_id":52,"meta_data":48,"group_id":796,"first_published_at":797,"release_id":48,"lang":55,"path":48,"alternates":798,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"Deputy Team","2020-05-15T04:58:13.875Z","2021-02-02T04:30:43.760Z",11527696,"25fffc56-55d1-4f59-8b1e-617162a8927e",{"_uid":783,"name":777,"image":784,"component":44,"description":792},"a8a7137e-efc4-44fd-89e9-bcd4641aac65",{"_uid":785,"title":33,"plugin":34,"imageAlt":786,"minWidth":36,"imageName":787,"imageS3Key":788,"description":39,"mobileWidth":40,"desktopWidth":40,"assetSelector":35,"imagePublicUrl":789,"imageOriginalUrl":790,"sourceImageWidth":791,"sourceImageHeight":791},"213ad250-d5a8-4304-bb3c-193a76458e83","Deputy team","avatar-deputy-team.png","f/64010/2000x2000/636a91b857/avatar-deputy-team.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/2000x2000/636a91b857/avatar-deputy-team.png","//a.storyblok.com/f/64010/2000x2000/636a91b857/avatar-deputy-team.png",2000,"Deputy’s content team works closely with business owners, managers, and their employees to create helpful articles about how to make their worklife easier.","deputy-team","_content_types/authors/deputy-team",[],"416bfdf9-510c-4a02-a693-84f4847ef5b2","2020-06-22T07:51:34.947Z",[],[800,1214,1237],{"_uid":801,"content":802,"component":239},"df749584-6f28-4f66-ae62-374aeeebf21c",{"type":62,"content":803},[804,809,837,842,916,920,924,928,932,936,940,944,948,960,964,968,974,978,983,995,1000,1004,1009,1013,1045,1049,1053,1057,1062,1066,1070,1075,1079,1083,1088,1092,1104,1109,1113,1117,1122,1126,1130,1150,1154,1159,1163,1167,1193,1197,1202,1206,1210],{"type":90,"attrs":805,"content":806},{"level":92},[807],{"text":808,"type":69},"Key takeaways",{"type":810,"content":811},"bullet_list",[812,819,825,831],{"type":813,"content":814},"list_item",[815],{"type":65,"content":816},[817],{"text":818,"type":69},"Hospitality employment grew 12% since 2022, but the hiring market has shifted to a \"low-fire, low-hire\" pattern that rewards smarter recruiting.",{"type":813,"content":820},[821],{"type":65,"content":822},[823],{"text":824,"type":69},"Writing clear, honest job descriptions and offering flexible scheduling are the two highest-impact hiring moves you can make.",{"type":813,"content":826},[827],{"type":65,"content":828},[829],{"text":830,"type":69},"Employee referrals and local partnerships consistently outperform job boards for hospitality roles.",{"type":813,"content":832},[833],{"type":65,"content":834},[835],{"text":836,"type":69},"The right scheduling technology helps you attract and retain talent by giving workers more control over their shifts.",{"type":90,"attrs":838,"content":839},{"level":92},[840],{"text":841,"type":69},"Table of contents",{"type":843,"content":844},"ordered_list",[845,856,866,876,886,896,906],{"type":813,"content":846},[847],{"type":65,"content":848},[849],{"text":850,"type":69,"marks":851},"Why hospitality hiring looks different in 2025",[852],{"type":82,"attrs":853},{"href":854,"uuid":48,"anchor":48,"target":855,"linktype":86},"#why-hospitality-hiring-looks-different","_self",{"type":813,"content":857},[858],{"type":65,"content":859},[860],{"text":861,"type":69,"marks":862},"How to write job descriptions that attract the right candidates",[863],{"type":82,"attrs":864},{"href":865,"uuid":48,"anchor":48,"target":855,"linktype":86},"#job-descriptions",{"type":813,"content":867},[868],{"type":65,"content":869},[870],{"text":871,"type":69,"marks":872},"7 hospitality hiring tips that actually work",[873],{"type":82,"attrs":874},{"href":875,"uuid":48,"anchor":48,"target":855,"linktype":86},"#seven-tips",{"type":813,"content":877},[878],{"type":65,"content":879},[880],{"text":881,"type":69,"marks":882},"What hospitality workers actually want",[883],{"type":82,"attrs":884},{"href":885,"uuid":48,"anchor":48,"target":855,"linktype":86},"#what-workers-want",{"type":813,"content":887},[888],{"type":65,"content":889},[890],{"text":891,"type":69,"marks":892},"How to onboard new hospitality hires for retention",[893],{"type":82,"attrs":894},{"href":895,"uuid":48,"anchor":48,"target":855,"linktype":86},"#onboarding",{"type":813,"content":897},[898],{"type":65,"content":899},[900],{"text":901,"type":69,"marks":902},"Compliance considerations when hiring hospitality staff",[903],{"type":82,"attrs":904},{"href":905,"uuid":48,"anchor":48,"target":855,"linktype":86},"#compliance",{"type":813,"content":907},[908],{"type":65,"content":909},[910],{"text":911,"type":69,"marks":912},"Frequently asked questions (FAQs)",[913],{"type":82,"attrs":914},{"href":915,"uuid":48,"anchor":48,"target":855,"linktype":86},"#faqs",{"type":65,"content":917},[918],{"text":919,"type":69},"If you manage a restaurant, hotel, cafe, or bar, you already know: finding good people is one of the hardest parts of the job. You post an opening, sift through dozens of applications, interview a handful of candidates, and hope the person you hire actually shows up for their second shift.",{"type":65,"content":921},[922],{"text":923,"type":69},"The hospitality labor market is stabilizing. According to Deputy's US Big Shift Report 2026, hospitality employment grew 12% since 2022, and worker sentiment improved 7%. But hiring has shifted into a \"low-fire, low-hire\" pattern, which means fewer openings and more competition for the best candidates.",{"type":65,"content":925},[926],{"text":927,"type":69},"This guide gives you practical, proven hospitality hiring tips you can put to work today. You'll learn how to write job descriptions that attract the right people, where to find candidates beyond job boards, and how to keep new hires from walking out the door in their first month.",{"type":65,"content":929},[930],{"text":931,"type":69},"STOCK IMAGE: A hospitality manager reviewing job applications at a restaurant table or hotel front desk. Alt text: \"Hospitality manager reviewing hiring applications\"",{"type":90,"attrs":933,"content":934},{"level":92},[935],{"text":850,"type":69},{"type":65,"content":937},[938],{"text":939,"type":69},"Between 2022 and 2025, hospitality bounced back hard. Employment across the sector grew 12%, and the accommodation subsector (hotels, resorts, and lodging) grew an even stronger 16%, according to Deputy's US Big Shift Report 2026.",{"type":65,"content":941},[942],{"text":943,"type":69},"But that growth has leveled off. The current market is best described as \"low-fire, low-hire.\" Businesses aren't shedding staff the way they were in 2020 and 2021, but they're also not hiring at the breakneck pace of 2022 and 2023. Fewer positions are opening up, and the candidates who are available have more choices than ever.",{"type":65,"content":945},[946],{"text":947,"type":69},"What does that mean for you? It means every hire counts more. When you do have an opening, you need to fill it quickly with someone who'll stick around. Smart hospitality managers are treating hiring like a skill to develop, not a task to rush through.",{"type":65,"content":949},[950,952,958],{"text":951,"type":69},"At the same time, worker expectations have shifted. Employees in hospitality now rank schedule flexibility and predictability alongside pay when deciding where to work. Cities like New York, Chicago, and Los Angeles have passed ",{"text":953,"type":69,"marks":954},"Fair Workweek laws",[955],{"type":82,"attrs":956},{"href":957,"uuid":48,"anchor":48,"target":85,"linktype":86},"https://www.shrm.org/topics-tools/news/legal-compliance/predictive-scheduling-laws-expand",{"text":959,"type":69}," that require advance schedule notice and predictability pay. Even if your city hasn't passed similar legislation yet, offering flexible scheduling is no longer optional if you want to compete for talent.",{"type":90,"attrs":961,"content":962},{"level":92},[963],{"text":861,"type":69},{"type":65,"content":965},[966],{"text":967,"type":69},"Your job description is often the first impression a candidate has of your workplace. A vague or overly corporate posting will lose good people before they even apply. The tips below show you what to include.",{"type":90,"attrs":969,"content":971},{"level":970},3,[972],{"text":973,"type":69},"Be specific about the role",{"type":65,"content":975},[976],{"text":977,"type":69},"Don't just say \"server needed.\" Spell out exactly what the job involves. How many shifts per week? What are the hours? Is there a tip pool or individual tips? What does a typical day look like? The more specific you are, the more likely you are to attract candidates who are genuinely a good fit.",{"type":90,"attrs":979,"content":980},{"level":970},[981],{"text":982,"type":69},"Lead with what candidates care about",{"type":65,"content":984},[985,987,993],{"text":986,"type":69},"Lead with what you offer instead of a list of requirements: pay range, schedule flexibility, meal discounts, growth opportunities, or any other perks. According to the ",{"text":988,"type":69,"marks":989},"Bureau of Labor Statistics",[990],{"type":82,"attrs":991},{"href":992,"uuid":48,"anchor":48,"target":85,"linktype":86},"https://www.bls.gov/ooh/food-preparation-and-serving/",{"text":994,"type":69},", food preparation and serving roles are among the fastest-growing job categories in the US. Candidates have options, so tell them why your workplace is different.",{"type":90,"attrs":996,"content":997},{"level":970},[998],{"text":999,"type":69},"Use plain language",{"type":65,"content":1001},[1002],{"text":1003,"type":69},"Skip phrases like \"self-starter,\" \"fast-paced environment,\" and \"rockstar team player.\" These are empty buzzwords that tell a candidate nothing useful. Instead, describe the actual work: \"You'll take orders, run food to tables, and help close the restaurant three nights a week.\"",{"type":90,"attrs":1005,"content":1006},{"level":970},[1007],{"text":1008,"type":69},"Include the practical details",{"type":65,"content":1010},[1011],{"text":1012,"type":69},"Always include:",{"type":810,"content":1014},[1015,1021,1027,1033,1039],{"type":813,"content":1016},[1017],{"type":65,"content":1018},[1019],{"text":1020,"type":69},"Pay range (not \"competitive pay\")",{"type":813,"content":1022},[1023],{"type":65,"content":1024},[1025],{"text":1026,"type":69},"Location and whether parking or transit is available",{"type":813,"content":1028},[1029],{"type":65,"content":1030},[1031],{"text":1032,"type":69},"Physical requirements (standing, lifting, heat exposure)",{"type":813,"content":1034},[1035],{"type":65,"content":1036},[1037],{"text":1038,"type":69},"Whether the role is full-time, part-time, or flexible",{"type":813,"content":1040},[1041],{"type":65,"content":1042},[1043],{"text":1044,"type":69},"Any required certifications (for example, food handler's card or Training for Intervention ProcedureS (TIPS) certification)",{"type":65,"content":1046},[1047],{"text":1048,"type":69},"Transparency up front saves you time later. Candidates who know what to expect are less likely to drop out mid-process or quit after a few shifts.",{"type":90,"attrs":1050,"content":1051},{"level":92},[1052],{"text":871,"type":69},{"type":65,"content":1054},[1055],{"text":1056,"type":69},"Job boards have their place, but the best hospitality hires often come through less obvious channels. Here are seven hiring strategies that consistently deliver results.",{"type":90,"attrs":1058,"content":1059},{"level":970},[1060],{"text":1061,"type":69},"1. Tap your current team for referrals",{"type":65,"content":1063},[1064],{"text":1065,"type":69},"Your best employees probably know other reliable people in the industry. Employee referrals are one of the most effective hiring channels for hospitality because your team already understands the pace and the culture. They're unlikely to recommend someone who can't handle the work.",{"type":65,"content":1067},[1068],{"text":1069,"type":69},"Set up a simple referral program. It doesn't have to be complicated. A $100 bonus after the referred hire completes 90 days is enough to motivate your team. Make the process easy: a quick message to a manager with the candidate's name and phone number should be all it takes.",{"type":90,"attrs":1071,"content":1072},{"level":970},[1073],{"text":1074,"type":69},"2. Partner with local hospitality schools and programs",{"type":65,"content":1076},[1077],{"text":1078,"type":69},"Culinary schools, hotel management programs, and community college hospitality courses are full of motivated people looking for their first or next role. Reach out to career services departments and offer to host students for shifts, attend career fairs, or post openings on their job boards.",{"type":65,"content":1080},[1081],{"text":1082,"type":69},"This approach works especially well for roles that need specific skills, like line cooks or front-desk agents. You get access to candidates who are actively training for the work, and they get real-world experience.",{"type":90,"attrs":1084,"content":1085},{"level":970},[1086],{"text":1087,"type":69},"3. Offer flexible scheduling from day one",{"type":65,"content":1089},[1090],{"text":1091,"type":69},"For many hospitality workers balancing school, childcare, or a second job, schedule flexibility is a deciding factor in where they choose to work. When you can offer control over when people work, you widen your candidate pool significantly.",{"type":65,"content":1093},[1094,1096,1102],{"text":1095,"type":69},"Tools like ",{"text":1097,"type":69,"marks":1098},"scheduling software",[1099],{"type":82,"attrs":1100},{"href":1101,"uuid":48,"anchor":48,"target":855,"linktype":86},"https://www.deputy.com/features/scheduling",{"text":1103,"type":69}," make it simple to let employees set their availability, pick up open shifts, and swap shifts with coworkers through a mobile app. When candidates see that your workplace respects their time, they're more likely to accept the job and stay longer.",{"type":90,"attrs":1105,"content":1106},{"level":970},[1107],{"text":1108,"type":69},"4. Speed up your interview process",{"type":65,"content":1110},[1111],{"text":1112,"type":69},"Good candidates don't wait around for a two-week interview process. If someone applies on Monday, try to interview them by Wednesday and make an offer by Friday. A 48-hour turnaround from application to interview is a strong target.",{"type":65,"content":1114},[1115],{"text":1116,"type":69},"Keep interviews short and practical. A 15-minute conversation focused on availability, experience, and attitude tells you more than a 45-minute formal interview. For roles like server, host, or barista, a brief working interview (more on that below) can replace most of the traditional process.",{"type":90,"attrs":1118,"content":1119},{"level":970},[1120],{"text":1121,"type":69},"5. Hire for attitude, train for skill",{"type":65,"content":1123},[1124],{"text":1125,"type":69},"Technical skills like using a point-of-sale system or carrying plates are trainable. Attitude and reliability are much harder to develop on the job, so weight those qualities heavily when you evaluate candidates. When you're evaluating candidates, put attitude and work ethic above technical experience.",{"type":65,"content":1127},[1128],{"text":1129,"type":69},"Ask questions that reveal character:",{"type":810,"content":1131},[1132,1138,1144],{"type":813,"content":1133},[1134],{"type":65,"content":1135},[1136],{"text":1137,"type":69},"\"Tell me about a time you had to deal with a difficult customer.\"",{"type":813,"content":1139},[1140],{"type":65,"content":1141},[1142],{"text":1143,"type":69},"\"What do you do when you're having a bad day at work?\"",{"type":813,"content":1145},[1146],{"type":65,"content":1147},[1148],{"text":1149,"type":69},"\"How do you handle it when a coworker doesn't show up for their shift?\"",{"type":65,"content":1151},[1152],{"text":1153,"type":69},"The answers to these questions tell you far more than a resume.",{"type":90,"attrs":1155,"content":1156},{"level":970},[1157],{"text":1158,"type":69},"6. Use working interviews or trial shifts",{"type":65,"content":1160},[1161],{"text":1162,"type":69},"A working interview is one of the best tools in hospitality hiring. Invite the candidate in for a two- to four-hour paid trial shift. They get to see the workplace in action, and you get to see how they perform under real conditions.",{"type":65,"content":1164},[1165],{"text":1166,"type":69},"Make sure you:",{"type":810,"content":1168},[1169,1175,1181,1187],{"type":813,"content":1170},[1171],{"type":65,"content":1172},[1173],{"text":1174,"type":69},"Pay the candidate for their time (most states treat working interviews as compensable work, so check your state's rules).",{"type":813,"content":1176},[1177],{"type":65,"content":1178},[1179],{"text":1180,"type":69},"Pair them with an experienced team member.",{"type":813,"content":1182},[1183],{"type":65,"content":1184},[1185],{"text":1186,"type":69},"Give them realistic tasks, not just observation.",{"type":813,"content":1188},[1189],{"type":65,"content":1190},[1191],{"text":1192,"type":69},"Debrief with the team afterward to get feedback.",{"type":65,"content":1194},[1195],{"text":1196,"type":69},"Working interviews dramatically reduce the risk of a bad hire because both sides get to test the fit before committing.",{"type":90,"attrs":1198,"content":1199},{"level":970},[1200],{"text":1201,"type":69},"7. Build your employer brand on social media",{"type":65,"content":1203},[1204],{"text":1205,"type":69},"Hospitality workers are active on social media, and they're paying attention to what your workplace looks like from the outside. Share behind-the-scenes content: a kitchen team prepping for a busy night, a staff outing, a shoutout to a team member who went above and beyond.",{"type":65,"content":1207},[1208],{"text":1209,"type":69},"You don't need a marketing budget for this. A phone camera and a genuine story are enough. When candidates see that your team is happy and your workplace is well-run, they're more likely to apply, and more likely to accept your offer.",{"type":65,"content":1211},[1212],{"text":1213,"type":69},"STOCK IMAGE: A diverse group of hospitality workers (servers, front-desk staff, kitchen team) smiling together during a shift. Alt text: \"Hospitality team members collaborating during a busy shift\"",{"_uid":1215,"ctas":1216,"theme":1228,"component":1229,"hide_capterra":57,"spacer_bottom":1230,"call_to_action":1231,"call_to_action_style":55},"86473f84-decc-494b-acca-8a3978bebdc2",[1217,1223],{"_uid":1218,"link":1219,"text":1220,"type":1221,"component":1222,"analyticsId":35},"467ff019-9c66-48f3-83ec-a9e71930cf07",{"id":35,"url":35,"linktype":266,"fieldtype":267,"cached_url":35},"Start for free","signup","buttonContentType",{"_uid":1224,"link":1225,"text":1226,"type":1227,"component":1222,"analyticsId":35},"40483b96-548b-4e55-a11d-861a0b6d9686",{"id":35,"url":35,"linktype":266,"fieldtype":267,"cached_url":35},"See how it works","consultation","purple","cms-cta-dark","40",{"type":62,"content":1232},[1233],{"type":65,"content":1234},[1235],{"text":1236,"type":69},"Try Deputy for free and simplify hospitality scheduling, hiring, and team communication.",{"_uid":1238,"content":1239,"component":239},"4b496594-6c0c-44e1-86cc-a2c16f36dcb4",{"type":62,"content":1240},[1241,1245,1249,1254,1258,1270,1275,1287,1292,1296,1301,1305,1312,1316,1320,1332,1337,1341,1345,1377,1382,1386,1390,1395,1399,1404,1408,1412,1416,1421,1433,1444,1449,1461,1466,1470,1474,1479,1491,1496,1501,1505,1510,1520,1525,1529,1534,1546,1551,1555,1559,1597,1601],{"type":90,"attrs":1242,"content":1243},{"level":92},[1244],{"text":881,"type":69},{"type":65,"content":1246},[1247],{"text":1248,"type":69},"If you want to hire better, you need to understand what candidates are looking for. The answer has changed in the last few years.",{"type":90,"attrs":1250,"content":1251},{"level":970},[1252],{"text":1253,"type":69},"Schedule flexibility and predictability",{"type":65,"content":1255},[1256],{"text":1257,"type":69},"Schedule flexibility and predictability consistently rank among the top priorities for hourly workers, according to Deputy's US Big Shift Report 2026. They want to know their schedule in advance, and they want some say in when they work. Fair Workweek laws in cities like New York, Chicago, and Los Angeles now require employers to post schedules 14 days in advance and pay premiums for last-minute changes. Even outside these cities, offering predictable schedules gives you a competitive edge.",{"type":65,"content":1259},[1260,1262,1268],{"text":1261,"type":69},"Using a ",{"text":1263,"type":69,"marks":1264},"hospitality workforce management",[1265],{"type":82,"attrs":1266},{"href":1267,"uuid":48,"anchor":48,"target":855,"linktype":86},"https://www.deputy.com/solutions/hospitality",{"text":1269,"type":69}," platform can help you build schedules faster, publish them earlier, and give employees the ability to manage shift swaps and availability on their own. That kind of flexibility is a genuine recruiting advantage.",{"type":90,"attrs":1271,"content":1272},{"level":970},[1273],{"text":1274,"type":69},"Competitive and transparent pay",{"type":65,"content":1276},[1277,1279,1285],{"text":1278,"type":69},"Workers want to know what they'll earn before they apply. According to ",{"text":1280,"type":69,"marks":1281},"Society for Human Resource Management (SHRM) research",[1282],{"type":82,"attrs":1283},{"href":1284,"uuid":48,"anchor":48,"target":85,"linktype":86},"https://www.shrm.org/topics-tools/news/talent-acquisition/salary-ranges-in-job-postings",{"text":1286,"type":69},", job postings that include salary ranges get significantly more applicants. In hospitality, this means listing the hourly rate, explaining how tips work, and being upfront about any pay increases tied to tenure or performance.",{"type":90,"attrs":1288,"content":1289},{"level":970},[1290],{"text":1291,"type":69},"Growth opportunities",{"type":65,"content":1293},[1294],{"text":1295,"type":69},"Even for \"entry-level\" roles, candidates want to know there's a path forward. Can a server become a shift lead? Can a front-desk agent move into management? Spell out the growth trajectory in your job posting and during the interview. People are more likely to commit to a role when they can see where it leads.",{"type":90,"attrs":1297,"content":1298},{"level":970},[1299],{"text":1300,"type":69},"A workplace that respects their time",{"type":65,"content":1302},[1303],{"text":1304,"type":69},"Last-minute schedule changes, mandatory overtime with no notice, and managers who don't communicate clearly are the top reasons hospitality workers quit. Technology can help here. Lisa Young, controller at Parkview Home of Freeport, says Deputy changed scheduling at their organization:",{"type":1306,"content":1307},"blockquote",[1308],{"type":65,"content":1309},[1310],{"text":1311,"type":69},"\"[Managers] like the idea that they can schedule a whole month at a time [in Deputy] even though our pay periods are two weeks. The ability to swap out employees, change schedules if there's a call off, or if somebody needs a PTO and the manager decides to switch up the schedule, that's very easy.\"",{"type":65,"content":1313},[1314],{"text":1315,"type":69},"When your scheduling process is smooth and transparent, workers notice. That reputation travels fast in tight-knit hospitality communities.",{"type":90,"attrs":1317,"content":1318},{"level":92},[1319],{"text":891,"type":69},{"type":65,"content":1321},[1322,1324,1330],{"text":1323,"type":69},"Hiring is only half the battle. According to ",{"text":1325,"type":69,"marks":1326},"SHRM research",[1327],{"type":82,"attrs":1328},{"href":1329,"uuid":48,"anchor":48,"target":85,"linktype":86},"https://www.shrm.org/topics-tools/news/employee-relations/reducing-new-employee-turnover-among-emerging-adults",{"text":1331,"type":69},", up to 20% of employee turnover happens within the first 45 days. If your onboarding process is disorganized, rushed, or nonexistent, you'll lose new hires before they've even hit their stride.",{"type":90,"attrs":1333,"content":1334},{"level":970},[1335],{"text":1336,"type":69},"Have a structured first-week plan",{"type":65,"content":1338},[1339],{"text":1340,"type":69},"Don't just throw new hires into the deep end. Map out their first five shifts with clear goals for each day. Day one should cover orientation, safety procedures, and introductions. By the end of the first week, they should be comfortable with the core tasks of their role.",{"type":65,"content":1342},[1343],{"text":1344,"type":69},"A simple onboarding checklist goes a long way:",{"type":810,"content":1346},[1347,1353,1359,1365,1371],{"type":813,"content":1348},[1349],{"type":65,"content":1350},[1351],{"text":1352,"type":69},"Tour of the facility and introductions to the team",{"type":813,"content":1354},[1355],{"type":65,"content":1356},[1357],{"text":1358,"type":69},"Review of safety procedures, emergency exits, and equipment",{"type":813,"content":1360},[1361],{"type":65,"content":1362},[1363],{"text":1364,"type":69},"Walkthrough of their schedule, break policy, and how to request time off",{"type":813,"content":1366},[1367],{"type":65,"content":1368},[1369],{"text":1370,"type":69},"Hands-on training with a designated buddy",{"type":813,"content":1372},[1373],{"type":65,"content":1374},[1375],{"text":1376,"type":69},"End-of-week check-in with the manager",{"type":90,"attrs":1378,"content":1379},{"level":970},[1380],{"text":1381,"type":69},"Assign a buddy",{"type":65,"content":1383},[1384],{"text":1385,"type":69},"Pair every new hire with an experienced team member for their first two weeks. The buddy isn't a manager. They're a peer who can answer the small questions that new employees are often too nervous to ask: \"Where do we keep the extra napkins?\" \"What's the code for the walk-in?\" \"Is it OK to eat during my break?\"",{"type":65,"content":1387},[1388],{"text":1389,"type":69},"Buddy systems reduce early turnover because new hires feel supported and connected from day one.",{"type":90,"attrs":1391,"content":1392},{"level":970},[1393],{"text":1394,"type":69},"Communicate early and often",{"type":65,"content":1396},[1397],{"text":1398,"type":69},"One of the biggest complaints from new hospitality employees is poor communication. They don't know their schedule, they can't reach their manager, and they're left guessing about expectations. Using a platform with built-in team communication tools helps you keep everyone on the same page. You can share updates, announcements, and schedule changes in one place so nothing falls through the cracks.",{"type":90,"attrs":1400,"content":1401},{"level":970},[1402],{"text":1403,"type":69},"Check in at 30 and 45 days",{"type":65,"content":1405},[1406],{"text":1407,"type":69},"Schedule brief one-on-one check-ins at the 30-day and 45-day marks. Ask how things are going, whether they have what they need, and if anything is making them consider leaving. These conversations are simple, but they catch problems early and show new hires that you care about their experience.",{"type":90,"attrs":1409,"content":1410},{"level":92},[1411],{"text":901,"type":69},{"type":65,"content":1413},[1414],{"text":1415,"type":69},"Hiring in hospitality comes with specific legal requirements. Staying on top of these requirements protects your business and your employees. Here are the key areas to watch.",{"type":90,"attrs":1417,"content":1418},{"level":970},[1419],{"text":1420,"type":69},"Fair Labor Standards Act (FLSA) and tipped employees",{"type":65,"content":1422},[1423,1425,1431],{"text":1424,"type":69},"The ",{"text":1426,"type":69,"marks":1427},"FLSA",[1428],{"type":82,"attrs":1429},{"href":1430,"uuid":48,"anchor":48,"target":85,"linktype":86},"https://www.dol.gov/agencies/whd/flsa",{"text":1432,"type":69}," sets the federal minimum wage and overtime rules. For tipped employees, the federal tipped minimum wage is $2.13 per hour, but the employer must make up the difference if tips don't bring the worker to the full federal minimum wage. Many states have higher minimums, so check your state's requirements.",{"type":65,"content":1434},[1435,1437,1442],{"text":1436,"type":69},"Federal law under the FLSA generally requires you to notify tipped employees of the tip credit before applying it. Check the ",{"text":1438,"type":69,"marks":1439},"Department of Labor's tip credit guidance",[1440],{"type":82,"attrs":1441},{"href":1430,"uuid":48,"anchor":48,"target":85,"linktype":86},{"text":1443,"type":69}," for details. Keeping clear records of tips, hours, and wages can help support your compliance efforts.",{"type":90,"attrs":1445,"content":1446},{"level":970},[1447],{"text":1448,"type":69},"I-9 verification",{"type":65,"content":1450},[1451,1453,1459],{"text":1452,"type":69},"Federal law requires employers to complete a Form I-9 for every new hire to verify identity and work authorization. The ",{"text":1454,"type":69,"marks":1455},"US Citizenship and Immigration Services (USCIS) I-9 Central page",[1456],{"type":82,"attrs":1457},{"href":1458,"uuid":48,"anchor":48,"target":85,"linktype":86},"https://www.uscis.gov/i-9-central",{"text":1460,"type":69}," has the latest form, instructions, and details on completion timelines.",{"type":90,"attrs":1462,"content":1463},{"level":970},[1464],{"text":1465,"type":69},"State and local Fair Workweek laws",{"type":65,"content":1467},[1468],{"text":1469,"type":69},"A growing number of cities and states require hospitality employers to provide advance schedule notice, offer predictability pay for last-minute changes, and give existing employees the right to additional hours before hiring new staff. New York City, Chicago, and Los Angeles all have active Fair Workweek ordinances.",{"type":65,"content":1471},[1472],{"text":1473,"type":69},"If you operate in one of these areas, you need a scheduling process that supports these requirements. Deputy's scheduling tools can help you publish schedules ahead of the required notice period and track schedule changes, surfacing modifications that may trigger predictability pay.",{"type":90,"attrs":1475,"content":1476},{"level":970},[1477],{"text":1478,"type":69},"Youth employment rules",{"type":65,"content":1480},[1481,1483,1489],{"text":1482,"type":69},"If you hire workers under 18, the FLSA restricts the types of work they can perform and the hours they can work, especially during the school year. State laws may add additional restrictions. Check the ",{"text":1484,"type":69,"marks":1485},"Department of Labor's youth employment page",[1486],{"type":82,"attrs":1487},{"href":1488,"uuid":48,"anchor":48,"target":85,"linktype":86},"https://www.dol.gov/agencies/whd/youth-employment",{"text":1490,"type":69}," for federal rules and consult your state's labor department for local requirements.",{"type":90,"attrs":1492,"content":1493},{"level":92},[1494],{"text":1495,"type":69},"FAQs",{"type":90,"attrs":1497,"content":1498},{"level":970},[1499],{"text":1500,"type":69},"How can Deputy help me fill open shifts quickly?",{"type":65,"content":1502},[1503],{"text":1504,"type":69},"Deputy lets you post open shifts to your entire team with one tap. Qualified employees receive a notification on their phone and can claim the shift instantly. You set the rules for who's eligible based on skills, availability, and labor budget, so you stay in control while filling gaps faster than calling or texting individual team members.",{"type":90,"attrs":1506,"content":1507},{"level":970},[1508],{"text":1509,"type":69},"Can Deputy help me offer flexible scheduling without creating chaos?",{"type":65,"content":1511},[1512,1514,1518],{"text":1513,"type":69},"Yes. Deputy's ",{"text":1097,"type":69,"marks":1515},[1516],{"type":82,"attrs":1517},{"href":1101,"uuid":48,"anchor":48,"target":855,"linktype":86},{"text":1519,"type":69}," lets employees set their availability, request time off, and swap shifts with coworkers through a mobile app. You approve changes before they take effect, so you keep oversight while giving your team the flexibility they're looking for. This is one of the easiest ways to stand out when hiring in a competitive market.",{"type":90,"attrs":1521,"content":1522},{"level":970},[1523],{"text":1524,"type":69},"How does Deputy support Fair Workweek compliance?",{"type":65,"content":1526},[1527],{"text":1528,"type":69},"Deputy helps you publish schedules ahead of the required notice period in cities with Fair Workweek laws. The platform tracks schedule changes and can surface potential issues, like last-minute modifications that may trigger predictability pay. This helps you stay organized and reduces the risk of unintentional violations.",{"type":90,"attrs":1530,"content":1531},{"level":970},[1532],{"text":1533,"type":69},"What's the fastest way to get started with Deputy for my hospitality team?",{"type":65,"content":1535},[1536,1538,1544],{"text":1537,"type":69},"You can sign up for a free trial and start building your first schedule in minutes. Deputy works on any device, so your team can access their schedules from their phones right away. Most managers are up and running within a day. ",{"text":1539,"type":69,"marks":1540},"Try Deputy for free",[1541],{"type":82,"attrs":1542},{"href":1543,"uuid":48,"anchor":48,"target":855,"linktype":86},"https://www.deputy.com/free-trial",{"text":1545,"type":69}," to see how it works for your business.",{"type":90,"attrs":1547,"content":1548},{"level":92},[1549],{"text":1550,"type":69},"Conclusion",{"type":65,"content":1552},[1553],{"text":1554,"type":69},"Hiring in hospitality will always be challenging, but it doesn't have to be chaotic. The managers who consistently build strong teams share a few things in common: they write honest job descriptions, they move fast, they hire for attitude, and they treat scheduling as a retention tool, not just an administrative task.",{"type":65,"content":1556},[1557],{"text":1558,"type":69},"Here's your action plan:",{"type":810,"content":1560},[1561,1567,1573,1579,1585],{"type":813,"content":1562},[1563],{"type":65,"content":1564},[1565],{"text":1566,"type":69},"Rewrite your job descriptions to lead with what you offer, not what you demand.",{"type":813,"content":1568},[1569],{"type":65,"content":1570},[1571],{"text":1572,"type":69},"Launch an employee referral program this week.",{"type":813,"content":1574},[1575],{"type":65,"content":1576},[1577],{"text":1578,"type":69},"Offer schedule flexibility and publish schedules at least two weeks in advance.",{"type":813,"content":1580},[1581],{"type":65,"content":1582},[1583],{"text":1584,"type":69},"Build a structured onboarding plan with a buddy system and 30-day check-in.",{"type":813,"content":1586},[1587],{"type":65,"content":1588},[1589,1591,1595],{"text":1590,"type":69},"Use ",{"text":1263,"type":69,"marks":1592},[1593],{"type":82,"attrs":1594},{"href":1267,"uuid":48,"anchor":48,"target":855,"linktype":86},{"text":1596,"type":69}," tools to simplify scheduling, communication, and compliance workflows.",{"type":65,"content":1598},[1599],{"text":1600,"type":69},"The right tools make a real difference. Deputy helps hospitality managers build, manage, and communicate schedules in minutes, giving your team the flexibility and predictability they need to stay engaged.",{"type":65,"content":1602},[1603,1607],{"text":1539,"type":69,"marks":1604},[1605],{"type":82,"attrs":1606},{"href":1543,"uuid":48,"anchor":48,"target":855,"linktype":86},{"text":1608,"type":69}," and see how much easier hiring and scheduling can be.","Hospitality Hiring Tips: A Manager's Guide to Building a Strong Team","2026-05-10 00:00",{"_uid":1612,"title":33,"imgSrc":35,"plugin":34,"imageAlt":35,"minWidth":244,"imageName":1613,"imageS3Key":1614,"description":39,"mobileWidth":1615,"desktopWidth":1615,"assetSelector":35,"imagePublicUrl":1616,"imageOriginalUrl":1617,"sourceImageWidth":1618,"sourceImageHeight":1619},"dc3bdd46-3cf4-4f1e-b1f5-5c078117710e","retain-restuarant-staff-hiring-crisis-thumb.jpg","f/64010/1209x634/c6b8e23c94/retain-restuarant-staff-hiring-crisis-thumb.jpg",600,"https://s3.amazonaws.com/a.storyblok.com/f/64010/1209x634/c6b8e23c94/retain-restuarant-staff-hiring-crisis-thumb.jpg","https://a.storyblok.com/f/64010/1209x634/c6b8e23c94/retain-restuarant-staff-hiring-crisis-thumb.jpg",1209,634,[1621],{"name":253,"created_at":254,"published_at":255,"updated_at":256,"id":257,"uuid":258,"content":1622,"slug":271,"full_slug":272,"sort_by_date":48,"position":273,"tag_list":1625,"is_startpage":51,"parent_id":275,"meta_data":48,"group_id":276,"first_published_at":277,"release_id":48,"lang":55,"path":48,"alternates":1626,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},{"_uid":260,"icon":1623,"link":1624,"name":268,"subline":269,"headline":268,"component":270},{"_uid":262,"title":33,"imgSrc":35,"plugin":34,"imageAlt":35,"minWidth":263,"imageName":35,"imageS3Key":35,"description":39,"mobileWidth":264,"desktopWidth":264,"assetSelector":35,"imagePublicUrl":35,"sourceImageWidth":35,"sourceImageHeight":35},{"id":35,"url":35,"anchor":35,"linktype":266,"fieldtype":267,"cached_url":35},[],[],[1628,1648],{"name":1629,"created_at":1630,"published_at":1631,"updated_at":1632,"id":1633,"uuid":1634,"content":1635,"slug":1641,"full_slug":1642,"sort_by_date":48,"position":1643,"tag_list":1644,"is_startpage":51,"parent_id":299,"meta_data":48,"group_id":1645,"first_published_at":1646,"release_id":48,"lang":55,"path":48,"alternates":1647,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"Employee onboarding","2022-04-11T01:55:01.946Z","2022-04-21T01:10:24.714Z","2022-04-21T01:10:24.747Z",123293000,"2e174065-86ad-4849-9857-0f8732716244",{"_uid":1636,"icon":1637,"link":1639,"name":1629,"subline":1640,"headline":1629,"component":270},"797bc9b7-21f3-4e79-bf0c-859b0b12b268",{"_uid":1638,"title":33,"imgSrc":35,"plugin":34,"imageAlt":35,"minWidth":263,"imageName":35,"imageS3Key":35,"description":39,"mobileWidth":264,"desktopWidth":264,"assetSelector":35,"imagePublicUrl":35,"sourceImageWidth":35,"sourceImageHeight":35},"e7c95f7f-63cb-48ee-bade-40e52e7d1530",{"id":35,"url":35,"linktype":266,"fieldtype":267,"cached_url":35},"Employee onboarding software allows you to organise all documents, contracts and employee details in one location. Read more about it here","employee-onboarding","_content_types/tags/features/employee-onboarding",60,[],"b1e16530-07bc-4444-9e5f-6c21273a5100","2022-04-11T01:55:05.947Z",[],{"name":1649,"created_at":1650,"published_at":1651,"updated_at":1652,"id":1653,"uuid":1654,"content":1655,"slug":1661,"full_slug":1662,"sort_by_date":48,"position":1663,"tag_list":1664,"is_startpage":51,"parent_id":299,"meta_data":48,"group_id":1665,"first_published_at":1666,"release_id":48,"lang":55,"path":48,"alternates":1667,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"Human resources","2021-11-03T23:47:48.000Z","2022-05-19T05:28:04.323Z","2022-05-19T05:28:04.359Z",82579073,"bcc7b6c1-5017-4923-b181-c1449c51be11",{"_uid":1656,"icon":1657,"link":1659,"name":1649,"subline":1660,"headline":1649,"component":270},"0833846b-7137-4a58-9860-988f010663b8",{"_uid":1658,"title":33,"imgSrc":35,"plugin":34,"imageAlt":35,"minWidth":263,"imageName":35,"imageS3Key":35,"description":39,"mobileWidth":264,"desktopWidth":264,"assetSelector":35,"imagePublicUrl":35,"sourceImageWidth":35,"sourceImageHeight":35},"662750bb-7da8-4364-b9f0-343e3a8adf45",{"id":35,"url":35,"linktype":266,"fieldtype":267,"cached_url":35},"Find out how you can work with HR to improve employee hiring, onboarding, and more","human-resources","_content_types/tags/features/human-resources",230,[],"8223ae34-b1a4-4e08-aa0c-54d315cf5751","2020-07-11T12:44:20.000Z",[],[1669,1691,1697,1703],{"name":1670,"created_at":1671,"published_at":1672,"updated_at":1673,"id":1674,"uuid":1675,"content":1676,"slug":1684,"full_slug":1685,"sort_by_date":48,"position":1686,"tag_list":1687,"is_startpage":51,"parent_id":348,"meta_data":48,"group_id":1688,"first_published_at":1689,"release_id":48,"lang":55,"path":48,"alternates":1690,"default_full_slug":48,"translated_slugs":48,"_stopResolving":57},"Small 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Employee Appreciation Gifts Your Team Will Love","2021-02-09T14:18:37.396Z","2022-05-17T03:38:03.752Z","2022-05-17T03:38:03.801Z",36909451,"febf2d74-f75c-4b9c-8269-f2e2148a278b",{"seo":1727,"_uid":1732,"author":28,"content":1733,"headline":1720,"component":240,"post_date":1944,"thumbnail":1945,"types_tag":1952,"features_tag":1953,"show_resource":57,"industries_tag":1956,"related_articles":1957,"ways_of_working_tag":1961},{"_uid":1728,"title":15,"plugin":16,"seoTitle":1729,"description":18,"seoKeywords":1730,"seoTitleInput":1720,"seoDescription":1731},"b6b676c9-49b0-4785-8116-35ce974f6306","Unique Employee Appreciation Gifts Your Team Will Love - Deputy","employee appreciation gifts","Read on to learn how consumers are showing their appreciation for shift workers, and find out some unique appreciation gifts your team will love.","5f8c017a-11c1-423e-840f-7b54402fab3b",[1734],{"_uid":1735,"content":1736,"component":239},"0325645a-3126-48af-b0e2-bf5cdb5234fe",{"type":62,"content":1737},[1738,1749,1761,1764,1769,1773,1777,1781,1785,1789,1821,1826,1830,1834,1860,1864,1869,1873,1877,1888,1914,1918,1923,1927,1937],{"type":65,"content":1739},[1740,1742,1747],{"text":1741,"type":69},"From grocery clerks to postal workers to nurses, shift workers play vital roles. But nearly ",{"text":1743,"type":69,"marks":1744},"96% of shift workers",[1745],{"type":82,"attrs":1746},{"href":84,"uuid":48,"anchor":48,"target":85,"linktype":86},{"text":1748,"type":69}," say that they feel they deserve more respect.",{"type":65,"content":1750},[1751,1753,1759],{"text":1752,"type":69},"Based on ",{"text":1754,"type":69,"marks":1755},"survey responses from 2,000 Americans",[1756],{"type":82,"attrs":1757},{"href":1758,"uuid":48,"anchor":48,"target":85,"linktype":86},"https://info.deputy.com/amer-consumers-creating-seismic-shifts-shift-work-industry2021?utm_source=blog&utm_medium=organic&utm_campaign=cd_amer_all_all_employee appreciation_&utm_content=na&stream=all_oth&dh=bl_bl_bl",{"text":1760,"type":69}," across the United States, consumers agree. But they’re not just talking the talk — they’re walking the walk.",{"type":65,"content":1762},[1763],{"text":1731,"type":69},{"type":90,"attrs":1765,"content":1766},{"level":92},[1767],{"text":1768,"type":69},"Tips",{"type":65,"content":1770},[1771],{"text":1772,"type":69},"Consumers were mostly all on the same page that shift workers deserve more respect and appreciation — and many of them have decided to take this into their own hands.",{"type":65,"content":1774},[1775],{"text":1776,"type":69},"Since the pandemic began, consumers have become significantly more generous when it comes to opening up their wallets.",{"type":65,"content":1778},[1779],{"text":1780,"type":69},"The average consumer studied was found to have increased the amount they tip by 11%, while nearly half of all respondents have tipped 20% of their bill or more since the beginning of the crisis.",{"type":65,"content":1782},[1783],{"text":1784,"type":69},"Restaurant servers have seen the biggest increase in tips from consumers, with 39% of those studied saying they’ve begun tipping them more since the pandemic started. Thirty-eight percent say they’ve been tipping delivery drivers more, with 29% saying they’ve increased their tips to their Uber/Lyft drivers.",{"type":65,"content":1786},[1787],{"text":1788,"type":69},"But consumers are tipping many other workers, too.",{"type":810,"content":1790},[1791,1797,1803,1809,1815],{"type":813,"content":1792},[1793],{"type":65,"content":1794},[1795],{"text":1796,"type":69},"Retail clerks - 23%",{"type":813,"content":1798},[1799],{"type":65,"content":1800},[1801],{"text":1802,"type":69},"Grocery baggers - 20%",{"type":813,"content":1804},[1805],{"type":65,"content":1806},[1807],{"text":1808,"type":69},"Salon/spa employees - 20%",{"type":813,"content":1810},[1811],{"type":65,"content":1812},[1813],{"text":1814,"type":69},"Bartenders - 19%",{"type":813,"content":1816},[1817],{"type":65,"content":1818},[1819],{"text":1820,"type":69},"Parking attendants - 18%",{"type":90,"attrs":1822,"content":1823},{"level":92},[1824],{"text":1825,"type":69},"Outside of the box ideas",{"type":65,"content":1827},[1828],{"text":1829,"type":69},"In addition to money, consumers are showing their appreciation by giving back what they can.",{"type":65,"content":1831},[1832],{"text":1833,"type":69},"When supplies were running low and workers were pulling extra hours, consumers stepped in. Aside from tipping, close to two-thirds (63%) of Americans have made other appreciative gestures since the pandemic started.",{"type":810,"content":1835},[1836,1842,1848,1854],{"type":813,"content":1837},[1838],{"type":65,"content":1839},[1840],{"text":1841,"type":69},"34% have donated items (like PPE)",{"type":813,"content":1843},[1844],{"type":65,"content":1845},[1846],{"text":1847,"type":69},"33% have thanked their employers for their work (33%)",{"type":813,"content":1849},[1850],{"type":65,"content":1851},[1852],{"text":1853,"type":69},"28% have made a monetary donation",{"type":813,"content":1855},[1856],{"type":65,"content":1857},[1858],{"text":1859,"type":69},"24% have even provided food to essential workers",{"type":65,"content":1861},[1862],{"text":1863,"type":69},"To help encourage your customers to make other donations, set up donation stations. Set up special, socially-distanced designation stations and use your internal communications app so staff know how to direct customers to the locations.",{"type":90,"attrs":1865,"content":1866},{"level":92},[1867],{"text":1868,"type":69},"Say thank you",{"type":65,"content":1870},[1871],{"text":1872,"type":69},"Your staff and customers keep your business going. A simple “thank you” when staff go above and beyond for a customer, or relaying a compliment an employee received from a shopper, can both go a long way.",{"type":65,"content":1874},[1875],{"text":1876,"type":69},"But you can ask your customers to share their words of appreciation, too. Use your social media to solicit appreciation notes and share them with your team.",{"type":65,"content":1878},[1879,1881,1886],{"text":1880,"type":69},"When ",{"text":1882,"type":69,"marks":1883},"2,000 consumers were polled",[1884],{"type":82,"attrs":1885},{"href":1758,"uuid":48,"anchor":48,"target":85,"linktype":86},{"text":1887,"type":69},", they were asked to describe one thing they learned about shift workers during the pandemic that they didn’t know before.",{"type":810,"content":1889},[1890,1896,1902,1908],{"type":813,"content":1891},[1892],{"type":65,"content":1893},[1894],{"text":1895,"type":69},"“How hard they work for little to nothing.”",{"type":813,"content":1897},[1898],{"type":65,"content":1899},[1900],{"text":1901,"type":69},"“Their loyalty.” ",{"type":813,"content":1903},[1904],{"type":65,"content":1905},[1906],{"text":1907,"type":69},"“Courage, humility, and dedication.”",{"type":813,"content":1909},[1910],{"type":65,"content":1911},[1912],{"text":1913,"type":69},"“Their job is our backbone.”",{"type":65,"content":1915},[1916],{"text":1917,"type":69},"Share those sentiments with your team to show that their work matters and that people notice the hard hard they do.",{"type":90,"attrs":1919,"content":1920},{"level":92},[1921],{"text":1922,"type":69},"Leading through appreciation",{"type":65,"content":1924},[1925],{"text":1926,"type":69},"Whether you manage a team at a small clinic, retailers in a hardware store, or hospitality workers in a brewery, COVID-19 has clearly brought issues related to employee appreciation to the fore. 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Read on to learn three ways consumers are changing shift work legislation for the better. ","6b5b223c-a282-4062-a4d3-756061be1590",[1985],{"_uid":1986,"content":1987,"component":239},"a59a410e-78f7-4425-8f0d-4c121516410a",{"type":62,"content":1988},[1989,1993,1997,2001,2006,2010,2014,2018,2022,2026,2059,2064,2068,2080,2084,2088,2092,2140,2145,2149,2160],{"type":65,"content":1990},[1991],{"text":1992,"type":69},"In December, the United States Congress passed a $900 billion COVID relief bill to better help businesses, families, and individuals impacted by the global pandemic.",{"type":65,"content":1994},[1995],{"text":1996,"type":69},"Although the bill will provide much-needed relief to millions of Americans, for many, it’s not enough.",{"type":65,"content":1998},[1999],{"text":2000,"type":69},"According to a survey of 2,000 American consumers, this is just the beginning. Read on to learn three ways consumers are changing shift work legislation for the better. ",{"type":90,"attrs":2002,"content":2003},{"level":92},[2004],{"text":2005,"type":69},"Providing hazard pay",{"type":65,"content":2007},[2008],{"text":2009,"type":69},"While many American workers transitioned to safer work from home conditions, shift workers have not been afforded the same luxury.",{"type":65,"content":2011},[2012],{"text":2013,"type":69},"Throughout the COVID-19 pandemic, essential workers have been (literally) applauded for their efforts on the front lines, but little to nothing else has come their way in the form of financial appreciation. With the pandemic surging again, American consumers agree that front-line workers should receive some added benefit for the risk they’ve taken in keeping things society afloat during a tumultuous time. ",{"type":65,"content":2015},[2016],{"text":2017,"type":69},"According to the results of the census-balanced study, Americans believe that front-line workers should make an average of $24 more per hour for hazard pay. Close to three-quarters (73%) of people polled believe that both federal and state laws should actually mandate hazard pay for essential workers.",{"type":65,"content":2019},[2020],{"text":2021,"type":69},"Hazard pay is an idea that is quickly gaining steam among Americans. Seventy-two percent of those polled think hazard pay should be retroactive to the start of the pandemic, with 77% of those describing this as an urgent issue.",{"type":65,"content":2023},[2024],{"text":2025,"type":69},"Need tips on how to engage your team on hazard pay?",{"type":810,"content":2027},[2028,2039,2049],{"type":813,"content":2029},[2030],{"type":65,"content":2031},[2032,2037],{"text":2033,"type":69,"marks":2034},"Survey your employees",[2035],{"type":2036},"bold",{"text":2038,"type":69}," on their opinions regarding hazard pay and connect them with a third-party employee assistance law firm to better understand options.",{"type":813,"content":2040},[2041],{"type":65,"content":2042},[2043,2047],{"text":2044,"type":69,"marks":2045},"Stay on top of local and state regulations",[2046],{"type":2036},{"text":2048,"type":69}," and communicate all resulting changes in practices early and transparently.",{"type":813,"content":2050},[2051],{"type":65,"content":2052},[2053,2057],{"text":2054,"type":69,"marks":2055},"Apply for hazard pay-related funding resources",[2056],{"type":2036},{"text":2058,"type":69}," for which you’re eligible and keep your employees posted.",{"type":90,"attrs":2060,"content":2061},{"level":92},[2062],{"text":2063,"type":69},"Raising minimum wage",{"type":65,"content":2065},[2066],{"text":2067,"type":69},"“We need to dispel the myth that shift workers are just teenagers who then go on to have other careers. In fact, shift workers are seeing this work as a legitimate path in their career and they aspire to lead them up the career ladder,” says Kristen Harknett, Co-Founder of the Shift Project. The Shift Project collects survey data on scheduling practices and wellbeing from thousands of retail workers employed at large firms. And they believe in a movement of fair work.",{"type":65,"content":2069},[2070,2072,2078],{"text":2071,"type":69},"Perhaps the most seismic shift revealed by this ",{"text":2073,"type":69,"marks":2074},"survey of 2,000 consumers",[2075],{"type":82,"attrs":2076},{"href":2077,"uuid":48,"anchor":48,"target":85,"linktype":86},"https://info.deputy.com/amer-consumers-creating-seismic-shifts-shift-work-industry2021",{"text":2079,"type":69}," was that, by and large, Americans are behind wage-related initiatives to support hourly and essential workers.",{"type":65,"content":2081},[2082],{"text":2083,"type":69},"In fact, 3/4 of respondents agreed that the reliance on essential workers has made the establishment of a $15 federal minimum wage even more important.",{"type":65,"content":2085},[2086],{"text":2087,"type":69},"Creating a shift work environment in which employees can thrive, and consumers recognize as fair and equitable, is more important than ever. While official company policies may dictate many elements of the work environment, the effectiveness with which they are implemented starts with management. ",{"type":65,"content":2089},[2090],{"text":2091,"type":69},"Though a new minimum wage might not come soon, and other changes might seem daunting, there are few simple steps that can help ensure employees feel as though they are treated fairly and with respect while on the job.",{"type":810,"content":2093},[2094,2112,2130],{"type":813,"content":2095},[2096],{"type":65,"content":2097},[2098,2102,2104,2110],{"text":2099,"type":69,"marks":2100},"Provide schedules in advance",[2101],{"type":2036},{"text":2103,"type":69},". Your cashiers have a life outside of your grocery store. They could be parents, students, or entrepreneurs, trying to balance their other duties with hours at the grocery. A ",{"text":2105,"type":69,"marks":2106},"reasonable estimate of the hours",[2107],{"type":82,"attrs":2108},{"href":2109,"uuid":48,"anchor":48,"target":85,"linktype":86},"https://www.deputy.com/compliance",{"text":2111,"type":69}," they’ll be working will help them coordinate their responsibilities outside of work — and will help you plan which staff members need to work when. It will also help cut down miscalculated hours or confusion about what hours were scheduled to be worked.",{"type":813,"content":2113},[2114],{"type":65,"content":2115},[2116,2120,2122,2128],{"text":2117,"type":69,"marks":2118},"Revisit your benefits. ",[2119],{"type":2036},{"text":2121,"type":69},"Take a cue from ",{"text":2123,"type":69,"marks":2124},"Ambulunz",[2125],{"type":82,"attrs":2126},{"href":2127,"uuid":48,"anchor":48,"target":85,"linktype":86},"https://www.deputy.com/blog/inspiring-businesses-that-never-stop-hustling",{"text":2129,"type":69},", who redefined what benefits mean for hourly workers. Shift workers receive per-trip bonus payments, medical insurance, paid time off, and an industry-first Equity Incentive Plan that provides an ownership stake in the company. Aside from having the potential to assist in employee retention, offering a solid benefits package signals that your company values hourly workers just as much as it values salaried ones.",{"type":813,"content":2131},[2132],{"type":65,"content":2133},[2134,2138],{"text":2135,"type":69,"marks":2136},"Offer learning & career development opportunities.",[2137],{"type":2036},{"text":2139,"type":69}," The world of work is always changing, and offering continuing education and career training opportunities for your employees is one of the best ways to help them stay sharp. 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ready.","b87a4d27-1c89-478e-9398-84cd97ccf035",[2617],{"_uid":2618,"content":2619,"component":239},"a6447056-2d5c-445f-8652-08725be8728b",{"type":62,"content":2620},[2621,2625,2637,2641,2644,2649,2653,2657,2661,2667,2672,2676,2680,2686,2691,2695,2699,2703,2709,2714,2718,2722,2726,2732,2737,2741,2752],{"type":65,"content":2622},[2623],{"text":2624,"type":69},"2020 was a year like no other. How did it impact shift workers — and what will next year look like for them? ",{"type":65,"content":2626},[2627,2629,2635],{"text":2628,"type":69},"We asked four industry leaders to weigh in on key trends and tips for managers to prepare for 2021. You can watch the full ",{"text":2630,"type":69,"marks":2631},"on-demand roundtable here",[2632],{"type":82,"attrs":2633},{"href":2634,"uuid":48,"anchor":48,"target":85,"linktype":86},"https://info.deputy.com/amer-shiftwork-report-roundtable2020",{"text":2636,"type":69},".",{"type":65,"content":2638},[2639],{"text":2640,"type":69},"Experts from The Shift Project, the largest source of data on work scheduling for hourly service workers, Bay Area specialty running store A Runner’s Mind, and nonprofit University Co-Op in Austin, Texas, share their thoughts.",{"type":65,"content":2642},[2643],{"text":2614,"type":69},{"type":90,"attrs":2645,"content":2646},{"level":92},[2647],{"text":2648,"type":69},"With all the challenges people have faced this year, what’s something that stuck out for you in terms of shift work?",{"type":65,"content":2650},[2651],{"text":2652,"type":69},"\"I've been collecting survey data for the past five years so my team has a lot of historical information on how things have been looking for service sector workers. And we were collecting data right as COVID-19 struck. We've been able to draw on some information from the spring and the early part of the surge and then we followed up with workers in the summer and again in the fall.",{"type":65,"content":2654},[2655],{"text":2656,"type":69},"We found that only one out of four workers were getting unemployment insurance, even though three out of four workers had applied for it. So there was really a long way to go in the spring in terms of taking care of workers who'd been displaced. But in other parts of the service sector, essential services like grocery and pharmacy and in all of the industries that were able to get back to work in some way, there's a really different story and set of concerns.",{"type":65,"content":2658},[2659],{"text":2660,"type":69},"Many workers felt unsafe when they lacked paid sick leave if they didn’t already have that benefit. And that has a number of really huge consequences during a pandemic. It's bad for the worker, it's bad for their coworkers, and it's bad for the public. And they go to work sick because they can't afford to forgo a day's pay or because they're not allowed to call out.\"",{"type":65,"content":2662},[2663],{"text":2664,"type":69,"marks":2665},"Kristen Hartnett, Associate Professor of Social Behavioral Sciences at UCSF, Co-Director of The Shift Project ",[2666],{"type":2036},{"type":90,"attrs":2668,"content":2669},{"level":92},[2670],{"text":2671,"type":69},"In a recent survey of 1,400 shift workers, 75% of respondents said that COVID-19 was their number one job security concern. What are some of the actions that today's business leaders and employees can take to navigate these decisions and communicate to their employees with empathy?",{"type":65,"content":2673},[2674],{"text":2675,"type":69},"\"The reality is that this is tough on a lot of people. Absolutely for those that have gotten sick or whose families have dealt with sickness or loss, and also for anyone who has been laid off or is isolated. ",{"type":65,"content":2677},[2678],{"text":2679,"type":69},"The best thing that we can do is provide empathy and transparency to people. So communicate a lot to people — about what we know and also about what we don't know. It’s really important that it's not just the broadcast kind of communication, but the one-on-ones. Managers need to communicate directly to their team to make sure they understand what you know and what your plans are for the business as best as you can. That helps people a lot because then they can make plans and figure out what to do in their lives, as much as possible.\"",{"type":65,"content":2681},[2682],{"text":2683,"type":69,"marks":2684},"David Zinman, Global President, Deputy",[2685],{"type":2036},{"type":90,"attrs":2687,"content":2688},{"level":92},[2689],{"text":2690,"type":69},"How are you planning for 2021? Are you requiring new skills, setting up new software, doing any other procedures?",{"type":65,"content":2692},[2693],{"text":2694,"type":69},"\"In retail, you get a natural turnover of people in general. But during COVID-19, we’ve seen that people need jobs. We have some students that are taking gap years so they've stuck with their job and working instead of going to school. ",{"type":65,"content":2696},[2697],{"text":2698,"type":69},"But looking ahead, we’re still going to hire and how we hire is going to change. You have to hire people with an even bigger personality than before because face masks make it difficult to read customers’ faces. ",{"type":65,"content":2700},[2701],{"text":2702,"type":69},"We also know that business online is going to continue to grow. So in the future, we’ll need people with marketing skills, people to help get that online business built up even more.\"",{"type":65,"content":2704},[2705],{"text":2706,"type":69,"marks":2707},"Eileen Urtz, General Manager, A Runner's Mind",[2708],{"type":2036},{"type":90,"attrs":2710,"content":2711},{"level":92},[2712],{"text":2713,"type":69},"How can businesses get ahead of the curve when it comes to legislation like Fair Workweek and",{"type":65,"content":2715},[2716],{"text":2717,"type":69},"\"This type of legislation is so important because it's really to the benefit of the employee so that they have some sort of idea when they're working, and how far in advance, and it also shows that we employers value their time.",{"type":65,"content":2719},[2720],{"text":2721,"type":69},"Texas doesn’t have some of this legislation yet, but we're looking at putting a lot of those things in place ahead of time. Not only are we looking at it from a better retention standpoint and employee morale standpoint, but we're also looking at it as a way to attract better talent. You know, not everybody's running to the highest pay anymore. It's about what other things you offer. ",{"type":65,"content":2723},[2724],{"text":2725,"type":69},"And in reality, we should be doing it for the benefit of our employees anyway. And it's not hard — and it's the right thing to do.\"",{"type":65,"content":2727},[2728],{"text":2729,"type":69,"marks":2730},"Stacy Henderson, Dir. Corporate Ops, University Co-op",[2731],{"type":2036},{"type":90,"attrs":2733,"content":2734},{"level":92},[2735],{"text":2736,"type":69},"New year, new shift work landscape",{"type":65,"content":2738},[2739],{"text":2740,"type":69},"As this year comes to a close, it’s time to think about the future of shift work.",{"type":65,"content":2742},[2743,2744,2750],{"text":221,"type":69},{"text":2745,"type":69,"marks":2746},"The 2020/2021 State of  Shift Work Report",[2747],{"type":82,"attrs":2748},{"href":2749,"uuid":48,"anchor":48,"target":85,"linktype":86},"https://info.deputy.com/ww-202021-state-of-shift-work-report2020?utm_source=blog&utm_medium=organic&utm_campaign=cd_glb_all_all_amer roundtable_&utm_content=na&stream=all_oth&dh=bl_bl_bl",{"text":2751,"type":69}," to learn a few trends and tips for making the next year the best one yet.",{"type":65,"content":2753},[2754],{"type":233,"attrs":2755,"marks":2757},{"alt":35,"src":2756,"title":35},"https://a.storyblok.com/f/64010/1351x301/f24ce4045d/shift-work-report-visual-cta.png",[2758],{"type":82,"attrs":2759},{"href":2760,"uuid":48,"anchor":48,"target":85,"linktype":86},"https://info.deputy.com/ww-202021-state-of-shift-work-report2020?utm_source=blog&utm_medium=organic&utm_campaign=cd_glb_all_all_amerroundtable_&utm_content=na&stream=all_oth&dh=bl_bl_bl","2020-12-14 00:00",{"_uid":2763,"title":33,"imgSrc":35,"plugin":34,"imageAlt":2764,"minWidth":244,"imageName":2765,"imageS3Key":2766,"description":39,"mobileWidth":247,"desktopWidth":247,"assetSelector":35,"imagePublicUrl":2767,"imageOriginalUrl":2768,"sourceImageWidth":244,"sourceImageHeight":250},"409e3449-5e8d-4dc8-8eb4-4a3f51a988e7","retail worker","shift-work-year-ahead-thumb.jpg","f/64010/1200x630/10b6947d95/shift-work-year-ahead-thumb.jpg","https://s3.amazonaws.com/a.storyblok.com/f/64010/1200x630/10b6947d95/shift-work-year-ahead-thumb.jpg","//a.storyblok.com/f/64010/1200x630/10b6947d95/shift-work-year-ahead-thumb.jpg",[258],[2771],"7d86d911-47d7-44da-9780-f840bef22b24",[558,687,1675],[2774,2775,2183],"77023920-fd8e-40ba-ac28-3e2bed47ea4f","3d8c07f3-4b1d-4922-b2f2-c687da3405bb",[],"the-year-ahead-will-shift-work-be-different","us/blog/the-year-ahead-will-shift-work-be-different",-65410,[],"06fdc4b8-6d63-4653-94d1-bf5ffbd83753","2020-12-15T03:06:20.515Z",[2784,2787],{"id":2785,"name":2604,"slug":2777,"published":57,"full_slug":2786,"is_folder":51,"parent_id":2203},31241289,"gb/blog/the-year-ahead-will-shift-work-be-different",{"id":2788,"name":2604,"slug":2777,"published":57,"full_slug":2789,"is_folder":51,"parent_id":2207},31241290,"au/blog/the-year-ahead-will-shift-work-be-different",[1962],[],[],[1962],"tips-to-help-your-staff-learn-and-grow","gb/blog/tips-to-help-your-staff-learn-and-grow",-65620,[],"160cfff7-fd29-4446-9902-6e9f0ec0e5fd","2021-02-16T17:43:51.299Z",[2801,2804],{"id":2802,"name":6,"slug":2794,"published":57,"full_slug":2803,"is_folder":51,"parent_id":1967},38053077,"us/blog/tips-to-help-your-staff-learn-and-grow",{"id":2805,"name":6,"slug":2794,"published":57,"full_slug":2806,"is_folder":51,"parent_id":2207},38054037,"au/blog/tips-to-help-your-staff-learn-and-grow","gb",1781841899677]