[{"data":1,"prerenderedAt":1971},["ShallowReactive",2],{"$AT5N6C5dAI":3},{"story":4,"region":1970},["Reactive",5],{"name":6,"created_at":7,"published_at":8,"updated_at":9,"id":10,"uuid":11,"content":12,"slug":1957,"full_slug":1958,"sort_by_date":46,"position":1959,"tag_list":1960,"is_startpage":15,"parent_id":1575,"meta_data":46,"group_id":1961,"first_published_at":1962,"release_id":46,"lang":52,"path":46,"alternates":1963,"default_full_slug":46,"translated_slugs":46},"Why Shift Roster Planning Is More Profitable Than You Think","2025-07-23T19:08:48.311Z","2026-06-19T03:08:07.396Z","2026-06-19T03:08:07.420Z",72122893593120,"ed335013-34ca-4934-8855-2aace7ef6914",{"seo":13,"_uid":19,"AI_SEO":14,"author":20,"content":55,"headline":855,"component":856,"post_date":857,"thumbnail":858,"types_tag":868,"features_tag":894,"show_resource":54,"industries_tag":918,"related_articles":1064},{"schema":14,"noindex":15,"seoTitle":16,"seoRating":15,"seoKeywords":17,"seoTitleInput":6,"seoDescription":18},"",false,"Why Shift Roster Planning Is More Profitable Than You Think — Deputy UK","shift rota planning for retail and hospitality\nrota planning\nemployee-centred scheduling\nshift scheduling UK\nstaff rota software\nrota planning tips\nreduce staff turnover hospitality\ndemand forecasting retail\nworking time regulations UK\nshift worker retention\nlabour cost management\nhospitality workforce management\nrota management software\nshift swapping\nemployee shift preferences\nUK scheduling regulations","Shift rota planning drives profitability in retail and hospitality. Learn how employee-centred scheduling reduces turnover, cuts overtime, and boosts output.","60545c49-f205-40bf-8cf8-43ca73dbf4e4",{"name":21,"created_at":22,"published_at":23,"updated_at":24,"id":25,"uuid":26,"content":27,"slug":44,"full_slug":45,"sort_by_date":46,"position":47,"tag_list":48,"is_startpage":15,"parent_id":49,"meta_data":46,"group_id":50,"first_published_at":51,"release_id":46,"lang":52,"path":46,"alternates":53,"default_full_slug":46,"translated_slugs":46,"_stopResolving":54},"Deputy Team","2020-05-15T04:58:13.875Z","2021-02-02T22:57:04.000Z","2021-02-02T04:30:43.760Z",11527696,"25fffc56-55d1-4f59-8b1e-617162a8927e",{"_uid":28,"name":21,"image":29,"component":42,"description":43},"a8a7137e-efc4-44fd-89e9-bcd4641aac65",{"_uid":30,"title":31,"plugin":32,"imageAlt":33,"minWidth":34,"imageName":35,"imageS3Key":36,"description":37,"mobileWidth":38,"desktopWidth":38,"assetSelector":14,"imagePublicUrl":39,"imageOriginalUrl":40,"sourceImageWidth":41,"sourceImageHeight":41},"213ad250-d5a8-4304-bb3c-193a76458e83","Deputy Images","deputy-images","Deputy team",188,"avatar-deputy-team.png","f/64010/2000x2000/636a91b857/avatar-deputy-team.png","A images plugin to ensure consistent, reliable image uploads with strict SEO metadata requirements","94","https://s3.amazonaws.com/a.storyblok.com/f/64010/2000x2000/636a91b857/avatar-deputy-team.png","//a.storyblok.com/f/64010/2000x2000/636a91b857/avatar-deputy-team.png",2000,"blog-author","Deputy’s content team works closely with business owners, managers, and their employees to create helpful articles about how to make their worklife easier.","deputy-team","_content_types/authors/deputy-team",null,-50,[],11461645,"416bfdf9-510c-4a02-a693-84f4847ef5b2","2020-06-22T07:51:34.947Z","default",[],true,[56,437,462],{"_uid":57,"content":58,"component":436},"36e35274-1e7e-40b0-883f-ac8e08644aea",{"type":59,"content":60},"doc",[61,69,109,114,142,146,158,168,173,178,182,188,192,210,222,227,231,243,248,258,262,267,271,276,296,306,311,331,341,346,358,370,375,379,388,399,409,420,432],{"type":62,"attrs":63,"content":65},"heading",{"level":64},2,[66],{"text":67,"type":68},"Key takeaways","text",{"type":70,"content":71},"bullet_list",[72,85,91,103],{"type":73,"content":74},"list_item",[75],{"type":76,"content":77},"paragraph",[78,83],{"text":79,"type":68,"marks":80},"Employee-centred rota planning",[81],{"type":82},"bold",{"text":84,"type":68}," reduces turnover, cuts overtime costs, and can help improve workforce efficiency and employee engagement in retail and hospitality.",{"type":73,"content":86},[87],{"type":76,"content":88},[89],{"text":90,"type":68},"UK businesses using smart scheduling tools report up to 50% less time spent on rota management.",{"type":73,"content":92},[93],{"type":76,"content":94},[95,97,101],{"text":96,"type":68},"Matching staffing levels to demand through ",{"text":98,"type":68,"marks":99},"demand forecasting",[100],{"type":82},{"text":102,"type":68}," helps you avoid overstaffing on quiet days and understaffing during rushes.",{"type":73,"content":104},[105],{"type":76,"content":106},[107],{"text":108,"type":68},"Giving staff predictable rotas with two weeks' notice improves satisfaction and retention.",{"type":62,"attrs":110,"content":111},{"level":64},[112],{"text":113,"type":68},"Why your rota is costing you more than you think",{"type":76,"content":115},[116,118,127,129,136,138],{"text":117,"type":68},"If you're still building rotas on spreadsheets or scribbling shifts on paper, you're likely losing money you don't even realise is gone. The ",{"text":119,"type":68,"marks":120},"retail industry has experienced high attrition rates",[121],{"type":122,"attrs":123},"link",{"href":124,"uuid":46,"anchor":46,"target":125,"linktype":126},"https://www.mckinsey.com/industries/retail/our-insights/how-retailers-can-attract-and-retain-frontline-talent-amid-the-great-attrition","_blank","url",{"text":128,"type":68}," of around 60% for years, and ",{"text":130,"type":68,"marks":131},"hospitality",[132],{"type":122,"attrs":133},{"href":134,"uuid":46,"anchor":46,"target":135,"linktype":126},"https://www.deputy.com/gb/industry/hospitality","_self",{"text":137,"type":68}," isn't far behind. The number one reason staff leave? ",{"text":139,"type":68,"marks":140},"Not enough workplace flexibility.",[141],{"type":82},{"type":76,"content":143},[144],{"text":145,"type":68},"The irony is that shift-based industries can offer more flexibility than most office jobs. You've got rotating schedules, varied hours, and the ability to fit work around people's lives. But only if you plan your rota with your team in mind, not just your headcount.",{"type":76,"content":147},[148,150,156],{"text":149,"type":68},"The ",{"text":151,"type":68,"marks":152},"UK Big Shift Report 2026",[153],{"type":122,"attrs":154},{"href":155,"uuid":46,"anchor":46,"target":135,"linktype":126},"https://www.deputy.com/gb/insights/the-big-shift-report",{"text":157,"type":68}," highlights that the Employment Rights Act 2025 represents 'the most significant pro-union shift in recent years,' bringing higher compliance requirements across hospitality, retail, and healthcare. That means getting your rota right isn't just good management; it can play an important role in supporting compliance with workplace obligations.",{"type":76,"content":159},[160,162,166],{"text":161,"type":68},"Businesses using Deputy report up to ",{"text":163,"type":68,"marks":164},"50% reduction in time",[165],{"type":82},{"text":167,"type":68}," spent on rota management. That's hours back in your week to focus on what actually grows your business.",{"type":169,"attrs":170},"image",{"alt":171,"src":172,"title":14},"A hospitality manager reviewing a digital staff rota on a tablet in a restaurant kitchen while team members work in the background","//a.storyblok.com/f/64010/0x0/fa12cf99ad/image.png",{"type":62,"attrs":174,"content":175},{"level":64},[176],{"text":177,"type":68},"The real cost of poor rota management in retail and hospitality",{"type":76,"content":179},[180],{"text":181,"type":68},"Poor rota management doesn't just frustrate your team. It quietly drains your margins through turnover, overtime blowouts, and increased compliance risk and operational inefficiencies. Let's look at where the money actually goes.",{"type":62,"attrs":183,"content":185},{"level":184},3,[186],{"text":187,"type":68},"How unpredictable rotas drive staff out the door",{"type":76,"content":189},[190],{"text":191,"type":68},"When your team can't plan their lives around their work, they start looking elsewhere. One-fifth of UK shift workers hold more than one job, which means they're juggling commitments across multiple employers. If your rota drops late or changes without warning, you're the employer they'll leave first.",{"type":76,"content":193},[194,196,202,204,208],{"text":195,"type":68},"Research from ",{"text":197,"type":68,"marks":198},"The Shift Project",[199],{"type":122,"attrs":200},{"href":201,"uuid":46,"anchor":46,"target":125,"linktype":126},"https://shift.hks.harvard.edu/secure-scheduling/",{"text":203,"type":68},", founded by Harvard professors, confirms that businesses offering stable, predictable schedules see significantly higher job satisfaction. They compared companies where 85% of employees received ",{"text":205,"type":68,"marks":206},"two weeks' notice",[207],{"type":82},{"text":209,"type":68}," against those where only 27% did. The difference in satisfaction was stark: 55% versus 19%.",{"type":76,"content":211},[212,214,220],{"text":213,"type":68},"And satisfaction isn't just a feel-good metric. ",{"text":215,"type":68,"marks":216},"Unhappy employees have 37% more absenteeism",[217],{"type":122,"attrs":218},{"href":219,"uuid":46,"anchor":46,"target":125,"linktype":126},"https://www.forbes.com/sites/cindygordon/2022/10/30/employee-happiness-is-a-leading-indicator-of-profitability-and-productivity/",{"text":221,"type":68}," than engaged workers, which means more last-minute gaps in your rota and more overtime to fill them.",{"type":62,"attrs":223,"content":224},{"level":184},[225],{"text":226,"type":68},"Overtime and overstaffing drain your margins",{"type":76,"content":228},[229],{"text":230,"type":68},"Without a clear picture of demand, it's easy to over-schedule on quiet days and under-schedule during rushes. Both cost you. Overstaffing means you're paying people to stand around. Understaffing means rushed service, unhappy customers, and burnt-out team members picking up the slack.",{"type":76,"content":232},[233,235,241],{"text":234,"type":68},"Then there's overtime. When rotas don't account for ",{"text":236,"type":68,"marks":237},"common scheduling challenges",[238],{"type":122,"attrs":239},{"href":240,"uuid":46,"anchor":46,"target":135,"linktype":126},"https://www.deputy.com/gb/blog/7-common-challenges-of-shift-scheduling-powerful-fixes",{"text":242,"type":68}," like holiday cover, sick leave, or seasonal peaks, you end up paying premium rates to plug the gaps. Over a year, those overtime hours add up to thousands in avoidable labour costs.",{"type":62,"attrs":244,"content":245},{"level":184},[246],{"text":247,"type":68},"The hidden compliance costs of manual scheduling",{"type":76,"content":249},[250,252,256],{"text":251,"type":68},"Manual rota planning makes it harder to track rest periods, maximum weekly hours, and other requirements under the ",{"text":253,"type":68,"marks":254},"Working Time Regulations",[255],{"type":82},{"text":257,"type":68},". When you're managing everything on paper or in a basic spreadsheet, it's easy to accidentally schedule someone for a back-to-back close-open shift or exceed their contracted hours.",{"type":76,"content":259},[260],{"text":261,"type":68},"The costs of getting it wrong aren't just financial. Staff who feel overworked and under-rested are more likely to call in sick, make mistakes, or simply resign.",{"type":62,"attrs":263,"content":264},{"level":64},[265],{"text":266,"type":68},"How employee-centred rota planning can improve operational outcomes",{"type":76,"content":268},[269],{"text":270,"type":68},"When you build your rota around your team's availability and preferences, you don't just get happier staff. You get measurable business results.",{"type":62,"attrs":272,"content":273},{"level":184},[274],{"text":275,"type":68},"Stronger customer service from engaged teams",{"type":76,"content":277},[278,280,286,288,294],{"text":279,"type":68},"Staff who feel respected and heard show up with more energy. Research shows that engaged employees lead to a ",{"text":281,"type":68,"marks":282},"10% increase in customer loyalty",[283],{"type":122,"attrs":284},{"href":285,"uuid":46,"anchor":46,"target":125,"linktype":126},"https://www.gallup.com/workplace/321032/employee-engagement-meta-analysis-brief.aspx",{"text":287,"type":68},". In ",{"text":289,"type":68,"marks":290},"retail",[291],{"type":122,"attrs":292},{"href":293,"uuid":46,"anchor":46,"target":135,"linktype":126},"https://www.deputy.com/gb/industry/retail",{"text":295,"type":68}," and hospitality, where every interaction shapes your reputation, that loyalty translates directly into repeat visits and higher spend.",{"type":76,"content":297},[298,300,304],{"text":299,"type":68},"According to Deputy's UK research, ",{"text":301,"type":68,"marks":302},"89% of UK shift workers",[303],{"type":82},{"text":305,"type":68}," want their employer to offer professional development opportunities. That tells you something important: your team wants to grow with you, not just fill a slot on the rota. When you show them you value their time, they return the favour with better service.",{"type":62,"attrs":307,"content":308},{"level":184},[309],{"text":310,"type":68},"Lower turnover saves thousands per hire",{"type":76,"content":312},[313,315,321,323,329],{"text":314,"type":68},"Replacing a single employee costs time, money, and momentum. Glassdoor estimates that businesses ",{"text":316,"type":68,"marks":317},"spend around $4,000 and take 24 days to find a new hire",[318],{"type":122,"attrs":319},{"href":320,"uuid":46,"anchor":46,"target":125,"linktype":126},"https://www.glassdoor.com/blog/calculate-cost-per-hire/",{"text":322,"type":68},", and that's before you factor in training and lost productivity. Ace Hardware ",{"text":324,"type":68,"marks":325},"reduced turnover by 26%",[326],{"type":122,"attrs":327},{"href":328,"uuid":46,"anchor":46,"target":135,"linktype":126},"https://www.deputy.com/gb/customers/66-hardware",{"text":330,"type":68}," simply by getting schedules out faster and giving staff more predictability.",{"type":76,"content":332},[333,335,339],{"text":334,"type":68},"Deputy's UK data shows that 45% of shift workers value the ability to ",{"text":336,"type":68,"marks":337},"fit in other commitments",[338],{"type":82},{"text":340,"type":68},", and 43% appreciate schedule flexibility. Meet those expectations and you'll keep people longer, which means less money spent replacing them.",{"type":62,"attrs":342,"content":343},{"level":184},[344],{"text":345,"type":68},"Better employee health and fewer sick days",{"type":76,"content":347},[348,350,356],{"text":349,"type":68},"Unstable work schedules don't just cause frustration. One study found they lead to ",{"text":351,"type":68,"marks":352},"psychological distress, poor sleep, and general unhappiness",[353],{"type":122,"attrs":354},{"href":355,"uuid":46,"anchor":46,"target":125,"linktype":126},"https://journals.sagepub.com/doi/abs/10.1177/0003122418823184",{"text":357,"type":68},". Healthier, well-rested employees take fewer sick days and perform better when they're at work.",{"type":76,"content":359},[360,362,368],{"text":361,"type":68},"Oxford University research found that ",{"text":363,"type":68,"marks":364},"happy employees are 13% more productive",[365],{"type":122,"attrs":366},{"href":367,"uuid":46,"anchor":46,"target":125,"linktype":126},"https://www.ox.ac.uk/news/2019-10-24-happy-workers-are-13-more-productive",{"text":369,"type":68},". That's a meaningful boost you can achieve without hiring a single extra person.",{"type":62,"attrs":371,"content":372},{"level":64},[373],{"text":374,"type":68},"UK scheduling regulations every rota planner should know",{"type":76,"content":376},[377],{"text":378,"type":68},"If you're planning rotas in the UK, you need to understand the legal framework that governs shift work. The rules have tightened, and staying informed helps you protect both your team and your business.",{"type":76,"content":380},[381,382,386],{"text":149,"type":68},{"text":383,"type":68,"marks":384},"Working Time Regulations 1998",[385],{"type":82},{"text":387,"type":68}," set the baseline. Your staff are entitled to a minimum 11-hour rest period between shifts, a 20-minute break for shifts longer than six hours, a maximum 48-hour average working week (unless they've opted out in writing), and 5.6 weeks of paid annual leave.",{"type":76,"content":389},[390,392,397],{"text":391,"type":68},"The Employment Rights Act 2025 builds on these foundations. The ",{"text":151,"type":68,"marks":393},[394],{"type":122,"attrs":395},{"href":396,"uuid":46,"anchor":46,"target":135,"linktype":126},"https://www.deputy.com/gb/insights/the-big-shift-2026",{"text":398,"type":68}," describes it as 'the most significant pro-union shift in recent years,' with higher requirements for how businesses manage scheduling, contracts, and worker protections. Healthcare is now the largest shift worker employer in London with roughly 693,000 workers, and retail follows with around 652,000. These are industries where compliance matters at scale.",{"type":76,"content":400},[401,407],{"text":402,"type":68,"marks":403},"Partners Coffee used Deputy",[404],{"type":122,"attrs":405},{"href":406,"uuid":46,"anchor":46,"target":135,"linktype":126},"https://www.deputy.com/gb/customers/partners-coffee",{"text":408,"type":68}," to better manage schedules and stay on top of their obligations. They found that better schedule management played a significant role in staff retention.",{"type":410,"content":411},"blockquote",[412,416],{"type":76,"content":413},[414],{"text":415,"type":68},"Deputy helps enable my work-life balance by providing me a really clear idea of what schedule is going to be for the next few weeks. It lets me make my plans ahead of time, and indulge in my hobbies while not feeling super tired.",{"type":76,"content":417},[418],{"text":419,"type":68},"Brian Zhou, Partners Coffee",{"type":76,"content":421},[422,424,430],{"text":423,"type":68},"Deputy's ",{"text":425,"type":68,"marks":426},"Compliance Hub",[427],{"type":122,"attrs":428},{"href":429,"uuid":46,"anchor":46,"target":135,"linktype":126},"https://www.deputy.com/gb/compliance-hub",{"text":431,"type":68}," provides resources to help employers understand workplace requirements and support their compliance processes.",{"type":169,"attrs":433},{"alt":434,"src":435,"title":14},"Retail employees in a modern shop smiling and discussing their work schedule together on a smartphone","//a.storyblok.com/f/64010/0x0/6c39fec134/image.png","cms-blog-richtext",{"_uid":438,"ctas":439,"theme":453,"component":454,"hide_capterra":54,"spacer_bottom":455,"call_to_action":456,"call_to_action_style":52},"0cc4169d-26b8-4e25-9792-79456d1e8e70",[440,448],{"_uid":441,"link":442,"text":445,"type":446,"component":447,"analyticsId":14},"ff86a6f3-d0cd-4a34-adb0-c8293a82fdd2",{"id":14,"url":14,"linktype":443,"fieldtype":444,"cached_url":14},"story","multilink","Start for free","signup","buttonContentType",{"_uid":449,"link":450,"text":451,"type":452,"component":447,"analyticsId":14},"0c7d05cb-3876-40f0-bdec-0905b2acb287",{"id":14,"url":14,"linktype":443,"fieldtype":444,"cached_url":14},"See how it works","consultation","purple","cms-cta-dark","40",{"type":59,"content":457},[458],{"type":76,"content":459},[460],{"text":461,"type":68},"See how Deputy can help you build smarter rotas that keep your team happy and your labour costs under control.",{"_uid":463,"content":464,"component":436},"16087de1-b604-4492-9118-408399a81ce6",{"type":59,"content":465},[466,471,475,480,492,502,507,511,521,526,538,550,560,565,574,578,583,587,591,596,608,620,625,635,639,644,648,656,666,670,675,679,689,701,719,723,729,735,747,752,762,767,779,784,794,799,809,814,818,823,827,838],{"type":62,"attrs":467,"content":468},{"level":64},[469],{"text":470,"type":68},"How to build employee-centred shift rotas that work",{"type":76,"content":472},[473],{"text":474,"type":68},"Here's a practical, step-by-step approach to creating rotas that keep your team happy and your business running smoothly.",{"type":62,"attrs":476,"content":477},{"level":184},[478],{"text":479,"type":68},"Collect staff availability and preferences upfront",{"type":76,"content":481},[482,484,490],{"text":483,"type":68},"Start by asking your team for their availability, which should always take priority, and their shift preferences. You can do this by speaking to each person individually or ",{"text":485,"type":68,"marks":486},"through a survey",[487],{"type":122,"attrs":488},{"href":489,"uuid":46,"anchor":46,"target":135,"linktype":126},"https://www.deputy.com/gb/features/team-engagement",{"text":491,"type":68},". The key is to gather this information before you build the rota, not after.",{"type":76,"content":493},[494,496,500],{"text":495,"type":68},"Don't assume you know what your team wants. Some people prefer early mornings; others thrive on evening shifts. When you ask, you often find that ",{"text":497,"type":68,"marks":498},"coverage gaps",[499],{"type":82},{"text":501,"type":68}," fill themselves because different people genuinely want different things.",{"type":62,"attrs":503,"content":504},{"level":184},[505],{"text":506,"type":68},"Set clear ground rules so everyone knows what to expect",{"type":76,"content":508},[509],{"text":510,"type":68},"While collecting preferences, establish clear expectations about how the system works. Explain that not every preference can be met every week, and that some unpopular shifts are unavoidable. However, if you show your team that their input genuinely shapes the rota, most people will understand when compromises are needed.",{"type":76,"content":512},[513,515,519],{"text":514,"type":68},"Put your ground rules in writing. Cover things like how far in advance rotas will be published, how shift swaps work, and what happens when someone calls in sick. ",{"text":516,"type":68,"marks":517},"Transparency builds trust",[518],{"type":82},{"text":520,"type":68},", and trust reduces complaints.",{"type":62,"attrs":522,"content":523},{"level":184},[524],{"text":525,"type":68},"Use scheduling software to match demand with availability",{"type":76,"content":527},[528,530,536],{"text":529,"type":68},"Once you've gathered preferences, upload them to a scheduling platform like Deputy. ",{"text":531,"type":68,"marks":532},"Deputy's artificial intelligence (AI) scheduling",[533],{"type":122,"attrs":534},{"href":535,"uuid":46,"anchor":46,"target":135,"linktype":126},"https://www.deputy.com/gb/features/smart-scheduling",{"text":537,"type":68}," looks at your team's availability, preferences, and qualifications, then generates draft rotas based on configured workforce data and manager-defined criteria.",{"type":76,"content":539},[540,542,548],{"text":541,"type":68},"You can also use ",{"text":543,"type":68,"marks":544},"Deputy's demand forecasting",[545],{"type":122,"attrs":546},{"href":547,"uuid":46,"anchor":46,"target":135,"linktype":126},"https://www.deputy.com/gb/features/demand-forecasting",{"text":549,"type":68}," to help estimate future staffing needs based on historical and operational data based on historical sales data, weather, and local events. This takes the guesswork out of staffing decisions and helps you control labour costs.",{"type":410,"content":551},[552,556],{"type":76,"content":553},[554],{"text":555,"type":68},"Visibility was so key. We needed a system to see everything in one place, especially with staff working across different sites. Deputy prevents double bookings and makes sure everyone is on the same page.",{"type":76,"content":557},[558],{"text":559,"type":68},"Scarlett Grace, operations director, Truffle Burger",{"type":62,"attrs":561,"content":562},{"level":184},[563],{"text":564,"type":68},"Publish rotas with at least two weeks' notice",{"type":76,"content":566},[567,569,572],{"text":568,"type":68},"Your team needs time to plan their lives. Aim to publish rotas at least ",{"text":205,"type":68,"marks":570},[571],{"type":82},{"text":573,"type":68}," before the first shift. This gives staff time to arrange childcare, coordinate second jobs, or simply plan their social lives.",{"type":76,"content":575},[576],{"text":577,"type":68},"Set a consistent publishing day. For example, if your rota runs Monday to Sunday, publish by the Wednesday of the preceding week at the latest. Consistency matters as much as lead time.",{"type":62,"attrs":579,"content":580},{"level":184},[581],{"text":582,"type":68},"Rotate unpopular shifts fairly across the team",{"type":76,"content":584},[585],{"text":586,"type":68},"Early mornings, late nights, and bank holiday shifts are the ones nobody wants. The fairest approach is to rotate them across your entire team, excluding anyone who's unavailable for legitimate reasons. When everyone shares the burden, you avoid resentment and prevent your best staff from burning out on the shifts nobody else will take.",{"type":76,"content":588},[589],{"text":590,"type":68},"Track who's worked which shifts over time. Deputy makes this visible so you can spot imbalances before they become a problem.",{"type":62,"attrs":592,"content":593},{"level":184},[594],{"text":595,"type":68},"Make shift swaps simple and transparent",{"type":76,"content":597},[598,600,606],{"text":599,"type":68},"Life happens. Kids get sick, cars break down, and plans change. The easier you make it for staff to ",{"text":601,"type":68,"marks":602},"swap shifts",[603],{"type":122,"attrs":604},{"href":605,"uuid":46,"anchor":46,"target":135,"linktype":126},"https://www.deputy.com/gb/features/shift-swapping",{"text":607,"type":68}," with qualified colleagues, the fewer gaps you'll have to fill yourself.",{"type":76,"content":609},[610,612,618],{"text":611,"type":68},"Deputy lets your team swap shifts and ",{"text":613,"type":68,"marks":614},"submit leave requests",[615],{"type":122,"attrs":616},{"href":617,"uuid":46,"anchor":46,"target":135,"linktype":126},"https://www.deputy.com/gb/features/leave-management",{"text":619,"type":68}," directly from their phones. 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Deputy sends instant notifications to available team members, so gaps get filled quickly without a chain of phone calls or text messages.",{"type":62,"attrs":795,"content":796},{"level":731},[797],{"text":798,"type":68},"How does demand forecasting help control labour costs?",{"type":76,"content":800},[801,803,807],{"text":802,"type":68},"Demand forecasting uses historical sales data, footfall patterns, and seasonal trends to predict how many staff you need per shift. This helps you avoid overstaffing on quiet days and understaffing during busy periods. ",{"text":543,"type":68,"marks":804},[805],{"type":122,"attrs":806},{"href":547,"uuid":46,"anchor":46,"target":135,"linktype":126},{"text":808,"type":68}," overlays this data with your rota so you can see where to adjust.",{"type":62,"attrs":810,"content":811},{"level":731},[812],{"text":813,"type":68},"Can shift rota planning really reduce staff turnover?",{"type":76,"content":815},[816],{"text":817,"type":68},"Yes. 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Find out how you can keep your workforce engaged and productive.\n","ab0c2bb8-283e-476c-9430-7b1da4af16f3",{"name":21,"created_at":22,"published_at":23,"updated_at":24,"id":25,"uuid":26,"content":1083,"slug":44,"full_slug":45,"sort_by_date":46,"position":47,"tag_list":1085,"is_startpage":15,"parent_id":49,"meta_data":46,"group_id":50,"first_published_at":51,"release_id":46,"lang":52,"path":46,"alternates":1086,"default_full_slug":46,"translated_slugs":46,"_stopResolving":54},{"_uid":28,"name":21,"image":1084,"component":42,"description":43},{"_uid":30,"title":31,"plugin":32,"imageAlt":33,"minWidth":34,"imageName":35,"imageS3Key":36,"description":37,"mobileWidth":38,"desktopWidth":38,"assetSelector":14,"imagePublicUrl":39,"imageOriginalUrl":40,"sourceImageWidth":41,"sourceImageHeight":41},[],[],[1088],{"_uid":1089,"content":1090,"component":436},"a448a20f-4160-4faf-8015-b68327a50aa2",{"type":59,"content":1091},[1092,1106,1110,1117,1121,1125,1132,1136,1140,1153,1165,1172,1173,1180,1184,1197,1210,1217,1221,1234,1241,1245,1249,1256,1269,1273,1280,1284,1297,1306,1308,1315,1319,1332,1342,1355,1359,1372,1379,1392,1413,1420,1424,1437,1444,1448,1461,1468,1472,1476,1483,1487,1500,1513,1528,1529],{"type":76,"content":1093},[1094,1096,1104],{"text":1095,"type":68},"Retail is constantly evolving, with changes in consumer behavior and employee demands ",{"text":1097,"type":68,"marks":1098},"creating new problems",[1099,1102],{"type":122,"attrs":1100},{"href":1101,"uuid":46,"anchor":46,"target":46,"linktype":126},"https://www.edume.com/blog/2022-retail-challenges",{"type":1103},"underline",{"text":1105,"type":68}," alongside the ones that never seem to go away. Ensuring your employees are engaged is a mainstay issue that employers need to solve. ",{"type":76,"content":1107},[1108],{"text":1109,"type":68},"Keep reading to find out what causes low engagement among retail employees and how you can improve employee engagement.",{"type":62,"attrs":1111,"content":1112},{"level":64},[1113],{"text":1114,"type":68,"marks":1115},"What is employee engagement? ",[1116],{"type":82},{"type":76,"content":1118},[1119],{"text":1120,"type":68},"Employee engagement is the extent to which employees are emotionally invested in their work and workplace, and the discretionary effort they put into their role. ",{"type":76,"content":1122},[1123],{"text":1124,"type":68},"It should not be confused with employee satisfaction, which measures how happy your employees are. Some are satisfied with putting in minimal effort and collecting a paycheck. While engaged employees are happy, they’re also motivated and highly involved in their work.",{"type":62,"attrs":1126,"content":1127},{"level":64},[1128],{"text":1129,"type":68,"marks":1130},"Why is employee engagement important in retail? ",[1131],{"type":82},{"type":76,"content":1133},[1134],{"text":1135,"type":68},"Your employees are the heart of the operation. You can have the best technology and training available, but if your employees aren’t engaged enough to optimize them, they become redundant. ",{"type":76,"content":1137},[1138],{"text":1139,"type":68},"And in addition to being the heart, they’re also the face. Your customers interact with your employees, and it’s these interactions that determine their experience. A good experience can lead to a sale, a loyal customer, and a positive review. Simply put, the employee experience determines the customer experience.",{"type":76,"content":1141},[1142,1144,1151],{"text":1143,"type":68},"An engaged workforce helps solve other retail issues too, such as employee retention. When employees are engaged, they’re enthusiastic about their job and are driven to turn up. As a result, engaged employees are ",{"text":1145,"type":68,"marks":1146},"87%",[1147,1150],{"type":122,"attrs":1148},{"href":1149,"uuid":46,"anchor":46,"target":46,"linktype":126},"https://www.edume.com/blog/employee-motivation-statistics",{"type":1103},{"text":1152,"type":68}," less likely to leave their companies. ",{"type":76,"content":1154},[1155,1157,1163],{"text":1156,"type":68},"They also perform better—",{"text":1158,"type":68,"marks":1159},"20% better",[1160,1162],{"type":122,"attrs":1161},{"href":1149,"uuid":46,"anchor":46,"target":46,"linktype":126},{"type":1103},{"text":1164,"type":68},", in fact. When engaged, individuals are more willing to help other team members, take on more responsibility, and find ways to carry out their job more effectively.",{"type":62,"attrs":1166,"content":1167},{"level":64},[1168],{"text":1169,"type":68,"marks":1170},"What are the causes of low engagement among retail workers?",[1171],{"type":82},{"type":76},{"type":62,"attrs":1174,"content":1175},{"level":184},[1176],{"text":1177,"type":68,"marks":1178},"Burnout",[1179],{"type":82},{"type":76,"content":1181},[1182],{"text":1183,"type":68},"Burnout is a state of emotional and physical engagement caused by working long hours in a stressful environment. This leads to a lack of motivation and tiredness—pretty much the exact opposite of engagement. ",{"type":76,"content":1185},[1186,1188,1195],{"text":1187,"type":68},"Some retailers foster an environment that causes burnout, with long hours and increasing workloads driving employees to the brink. A 2022 survey discovered that ",{"text":1189,"type":68,"marks":1190},"72%",[1191,1194],{"type":122,"attrs":1192},{"href":1193,"uuid":46,"anchor":46,"target":46,"linktype":126},"https://blog.yoobic.com/retail-burnout",{"type":1103},{"text":1196,"type":68}," of retail workers feel drained at the end of their shift. ",{"type":76,"content":1198},[1199,1201,1208],{"text":1200,"type":68},"And burnout isn’t only bad for your workforce, it’s also bad for business. Individuals suffering from exhaustion are ",{"text":1202,"type":68,"marks":1203},"160%",[1204,1207],{"type":122,"attrs":1205},{"href":1206,"uuid":46,"anchor":46,"target":46,"linktype":126},"https://www.gallup.com/workplace/237059/employee-burnout-part-main-causes.aspx",{"type":1103},{"text":1209,"type":68}," more likely to be looking for a new job.",{"type":62,"attrs":1211,"content":1212},{"level":184},[1213],{"text":1214,"type":68,"marks":1215},"Lack of recognition ",[1216],{"type":82},{"type":76,"content":1218},[1219],{"text":1220,"type":68},"Employee recognition is the acknowledgement and praise of your employee’s achievements. Organizations that take the time to recognize the hard work of their workforce find their staff to be more motivated and productive. ",{"type":76,"content":1222},[1223,1225,1232],{"text":1224,"type":68},"And recognition has a clear relationship with engagement, with research showing that employees who feel their work will be recognized are likely to be ",{"text":1226,"type":68,"marks":1227},"2.7x more engaged",[1228,1231],{"type":122,"attrs":1229},{"href":1230,"uuid":46,"anchor":46,"target":46,"linktype":126},"https://www.quantumworkplace.com/future-of-work/importance-of-employee-recognition",{"type":1103},{"text":1233,"type":68},". So naturally, retailers who fail to recognize the achievements of their staff risk promoting disengagement.",{"type":62,"attrs":1235,"content":1236},{"level":184},[1237],{"text":1238,"type":68,"marks":1239},"Lack of flexibility",[1240],{"type":82},{"type":76,"content":1242},[1243],{"text":1244,"type":68},"Flexibility in the workplace means allowing employees to negotiate working conditions that suit them. This could take the form of specific working hours, additional responsibility, and a certain degree of autonomy within their role. ",{"type":76,"content":1246},[1247],{"text":1248,"type":68},"In retail, working patterns and role requirements have been traditionally dictated by business and customer demands, leaving little wiggle room for a more flexible approach. And while some retail roles are designed for flexibility—think part-time shop assistant—this isn’t the case for managerial positions, leaving some on the shop floor feeling trapped and unable to move up the corporate ladder.",{"type":62,"attrs":1250,"content":1251},{"level":184},[1252],{"text":1253,"type":68,"marks":1254},"No clear opportunities for growth",[1255],{"type":82},{"type":76,"content":1257},[1258,1260,1267],{"text":1259,"type":68},"Growth in the workplace can take many forms, including professional growth, financial growth, and personal growth. In fact, growth in any form is invaluable for ensuring your employees are motivated and engaged. Those with access to professional development opportunities are ",{"text":1261,"type":68,"marks":1262},"15%",[1263,1266],{"type":122,"attrs":1264},{"href":1265,"uuid":46,"anchor":46,"target":46,"linktype":126},"https://www.business.com/articles/offer-professional-development-to-employees/",{"type":1103},{"text":1268,"type":68}," more engaged.",{"type":76,"content":1270},[1271],{"text":1272,"type":68},"Employees will feel more emotionally invested in your company if they work towards a bigger goal. Without this chance, expect your workforce to feel demoralized and look for opportunities elsewhere. ",{"type":62,"attrs":1274,"content":1275},{"level":184},[1276],{"text":1277,"type":68,"marks":1278},"Poor communication",[1279],{"type":82},{"type":76,"content":1281},[1282],{"text":1283,"type":68},"Poor communication is never a good thing, but it’s especially detrimental in the workplace. If your employees are unable to effectively reach management or HR when a problem arises, they’ll end up feeling defeated and disengaged. ",{"type":76,"content":1285},[1286,1288,1295],{"text":1287,"type":68},"And when communication between retailers and their employees breaks down, staff lose sight of company goals and how they’re actively contributing. This is especially the case in retail, where ",{"text":1289,"type":68,"marks":1290},"36%",[1291,1294],{"type":122,"attrs":1292},{"href":1293,"uuid":46,"anchor":46,"target":46,"linktype":126},"https://info.yoobic.com/en/frontline-employee-workplace-survey-2021",{"type":1103},{"text":1296,"type":68}," of employees feel detached from their organization.",{"type":62,"attrs":1298,"content":1299},{"level":64},[1300,1302],{"type":1301},"hard_break",{"text":1303,"type":68,"marks":1304},"7 ways to improve retail employee engagement",[1305],{"type":82},{"type":62,"attrs":1307},{"level":64},{"type":62,"attrs":1309,"content":1310},{"level":184},[1311],{"text":1312,"type":68,"marks":1313},"1. Introduce flexible working options ",[1314],{"type":82},{"type":76,"content":1316},[1317],{"text":1318,"type":68},"It’s time for retailers to embrace flexible working at all levels. Start by offering part-time retail management positions, so those who work flexibly in junior frontline positions can progress in their career. Knowing that their need for flexibility is no longer a hindrance will motivate and engage your employees, and as an employer, you’ll benefit from optimizing the talent within your workforce.",{"type":76,"content":1320},[1321,1323,1330],{"text":1322,"type":68},"To make this possible, ensure your ",{"text":1324,"type":68,"marks":1325},"scheduling practices are optimized",[1326,1329],{"type":122,"attrs":1327},{"href":1328,"uuid":46,"anchor":46,"target":46,"linktype":126},"https://www.deputy.com/gb/blog/shift-schedules-everything-you-need-to-know-as-a-supervisor",{"type":1103},{"text":1331,"type":68},", and take advantage of modern shift-scheduling platforms that make your life easier.",{"type":62,"attrs":1333,"content":1334},{"level":184},[1335,1338],{"type":1301,"marks":1336},[1337],{"type":82},{"text":1339,"type":68,"marks":1340},"2. Provide better benefits",[1341],{"type":82},{"type":76,"content":1343},[1344,1346,1353],{"text":1345,"type":68},"Another way to improve retail employee engagement is to offer retail workers a comprehensive benefits package that extends beyond the typical paid holidays and pensions scheme. Benefits are incredibly valued by all workers, with ",{"text":1347,"type":68,"marks":1348},"90%",[1349,1352],{"type":122,"attrs":1350},{"href":1351,"uuid":46,"anchor":46,"target":46,"linktype":126},"https://www.collectivebenefits.com/blog-posts/worker-wants-needs-pay-benefits",{"type":1103},{"text":1354,"type":68}," stating they’d choose an improved benefits package over higher pay.",{"type":76,"content":1356},[1357],{"text":1358,"type":68},"Offer an inclusive package that benefits as many employees as possible, not just a select few. For retail workers, the benefits that matter most include sick pay, health insurance, and childcare provisions. These can be supplemented with access to leisure activities such as a free gym membership. And make sure what you’re offering aligns with what your employees want—there’s no point offering a cycle-to-work scheme if none of your staff ride a bike.",{"type":76,"content":1360},[1361,1363,1370],{"text":1362,"type":68},"By offering your employees increased security in their daily life and the opportunity to engage in outside work activities that they enjoy, you’ll discover a happier and more engaged workforce. In fact, employees that are satisfied with their workplace benefits estimate their engagement to be ",{"text":1364,"type":68,"marks":1365},"11.5%",[1366,1369],{"type":122,"attrs":1367},{"href":1368,"uuid":46,"anchor":46,"target":46,"linktype":126},"https://info.benify.co.uk/happiness-index-2019?_ga=2.148349751.14221791.1664466499-1969083158.1664466499",{"type":1103},{"text":1371,"type":68}," higher than the average.",{"type":62,"attrs":1373,"content":1374},{"level":184},[1375],{"text":1376,"type":68,"marks":1377},"3. Encourage feedback",[1378],{"type":82},{"type":76,"content":1380},[1381,1383,1390],{"text":1382,"type":68},"Employee feedback is no longer optional for retailers looking to thrive. With its plethora of benefits, employers should be jumping on any opportunity to give feedback to employees. And you would make your employees happy too—",{"text":1384,"type":68,"marks":1385},"65%",[1386,1389],{"type":122,"attrs":1387},{"href":1388,"uuid":46,"anchor":46,"target":46,"linktype":126},"https://officevibe.com/blog/infographic-employee-feedback",{"type":1103},{"text":1391,"type":68}," of workers say they want more feedback.",{"type":76,"content":1393},[1394,1396,1402,1404,1411],{"text":1395,"type":68},"Feedback drives engagement, with ",{"text":1397,"type":68,"marks":1398},"43%",[1399,1401],{"type":122,"attrs":1400},{"href":1388,"uuid":46,"anchor":46,"target":46,"linktype":126},{"type":1103},{"text":1403,"type":68}," of highly engaged employees receiving feedback at least once a week. Utilize tried-and-true methods such as surveys and one-to-one meetings with management to highlight your employee’s strengths and what they need to work on. With modern technology, ",{"text":1405,"type":68,"marks":1406},"surveys are easy to create",[1407,1410],{"type":122,"attrs":1408},{"href":1409,"uuid":46,"anchor":46,"target":46,"linktype":126},"https://www.edume.com/survey",{"type":1103},{"text":1412,"type":68},", edit and disperse to your workers.",{"type":62,"attrs":1414,"content":1415},{"level":184},[1416],{"text":1417,"type":68,"marks":1418},"4. Offer incentives and rewards",[1419],{"type":82},{"type":76,"content":1421},[1422],{"text":1423,"type":68},"The prospect of a reward has been used to effectively motivate humans for hundreds of years. In the workplace, incentives and rewards boost productivity, morale, retention and engagement. ",{"type":76,"content":1425},[1426,1428,1435],{"text":1427,"type":68},"Make sure your incentives extend beyond traditional bonuses and commission-based rewards. While these examples of extrinsic motivations are effective, they’re not the only way of engaging staff. We recommend implementing ",{"text":1429,"type":68,"marks":1430},"gamification",[1431,1434],{"type":122,"attrs":1432},{"href":1433,"uuid":46,"anchor":46,"target":46,"linktype":126},"https://www.edume.com/blog/gamified-learning?_ga=2.118152841.169397437.1663353959-1754046714.1663353959",{"type":1103},{"text":1436,"type":68},"—in the shape of leaderboards and employee of the month programs—to add an element of intrinsic motivation that further enhances employee motivation and engagement.",{"type":62,"attrs":1438,"content":1439},{"level":184},[1440],{"text":1441,"type":68,"marks":1442},"5. Strengthen training programs",[1443],{"type":82},{"type":76,"content":1445},[1446],{"text":1447,"type":68},"Effective training is key to employee engagement. When your workforce feels supported and equipped to succeed in their role, they’re more invested in the business and will work harder to reach the company’s goals. ",{"type":76,"content":1449},[1450,1452,1459],{"text":1451,"type":68},"For retailers, training can prove problematic for a workforce that’s constantly on the move and working varying shift patterns. Invest in something practical—like ",{"text":1453,"type":68,"marks":1454},"mobile learning",[1455,1458],{"type":122,"attrs":1456},{"href":1457,"uuid":46,"anchor":46,"target":46,"linktype":126},"https://www.edume.com/blog/mobile-learning?_ga=2.151023673.169397437.1663353959-1754046714.1663353959",{"type":1103},{"text":1460,"type":68},"—that can provide role-relevant training to employees when they need it most, and doesn’t disrupt the flow of work. ",{"type":62,"attrs":1462,"content":1463},{"level":184},[1464],{"text":1465,"type":68,"marks":1466},"6. Set goals ",[1467],{"type":82},{"type":76,"content":1469},[1470],{"text":1471,"type":68},"Setting goals for your employees creates a clear pathway for progression and development within your company. They allow your team to build a skillset, take on more responsibility, and prove to themselves and the company what they’re capable of. ",{"type":76,"content":1473},[1474],{"text":1475,"type":68},"Goal-setting improves engagement because it proves to employees that progression is achievable and encouraged.  ",{"type":62,"attrs":1477,"content":1478},{"level":184},[1479],{"text":1480,"type":68,"marks":1481},"7. Empower with technology ",[1482],{"type":82},{"type":76,"content":1484},[1485],{"text":1486,"type":68},"Technology in retail can be a blessing or a curse. Stores that continue to use outdated or unreliable technology quickly find their workforce lacking motivation and engagement. ",{"type":76,"content":1488},[1489,1491,1498],{"text":1490,"type":68},"Imagine spending most of your shift navigating technological limitations instead of making a difference and helping customers on the shop floor—it’s demoralizing. 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We share what you need to prioritise to keep retain your staff through 2022 and beyond","7ef91236-b440-48e7-b03f-e1b5702c6f8a",{"name":1603,"created_at":1604,"published_at":1605,"updated_at":1606,"id":1607,"uuid":1608,"content":1609,"slug":1620,"full_slug":1621,"sort_by_date":46,"position":1622,"tag_list":1623,"is_startpage":15,"parent_id":49,"meta_data":46,"group_id":1624,"first_published_at":1625,"release_id":46,"lang":52,"path":46,"alternates":1626,"default_full_slug":46,"translated_slugs":46,"_stopResolving":54},"Caity Wynn","2020-05-18T05:16:41.338Z","2024-07-19T02:49:30.115Z","2024-07-19T02:49:30.139Z",11639523,"29ce4ec9-fedc-434f-a69a-dba424821ddc",{"_uid":1610,"name":1603,"image":1611,"component":42,"description":1619},"6a1c5ec2-da9c-461f-b46e-2c489f2326a1",{"id":1612,"title":31,"plugin":32,"imageAlt":1613,"minWidth":34,"imageName":1614,"imageS3Key":1615,"description":37,"mobileWidth":38,"desktopWidth":38,"assetSelector":14,"imagePublicUrl":1616,"imageOriginalUrl":1617,"sourceImageWidth":1618,"sourceImageHeight":1618},1127028,"Caitlin Wynn Profile","caitlin-wynn-square.png","f/64010/800x800/88dd381f4f/caitlin-wynn-square.png","https://s3.amazonaws.com/a.storyblok.com/f/64010/800x800/88dd381f4f/caitlin-wynn-square.png","//a.storyblok.com/f/64010/800x800/88dd381f4f/caitlin-wynn-square.png",800,"Caity is a Product Marketing Manager at Deputy, and is always excited to share what is new and upcoming from the Deputy product. She loves hearing new ideas and feedback, and is always eager to jump on a call to learn more about our customers, and their business. ","caity-wynn","_content_types/authors/caity-wynn",-270,[],"2a30e407-f830-4be9-9b99-971b0d75cadb","2020-06-22T07:52:12.012Z",[],[1628],{"_uid":1629,"content":1630,"component":436},"28556de9-9d6d-4b9d-bacb-7731a34da6cb",{"type":59,"content":1631},[1632,1636,1640,1644,1648,1657,1661,1665,1677,1687,1691,1692,1698,1702,1714,1726,1730,1735,1736,1742,1746,1750,1762,1774,1778,1782,1783,1791,1795,1799],{"type":76,"content":1633},[1634],{"text":1635,"type":68},"The hospitality industry is facing a talent crisis. With many workers having moved into other industries during lockdown, and a reduced flow of international workers, it’s no secret good people are in high demand and short supply. ",{"type":76,"content":1637},[1638],{"text":1639,"type":68},"This has unfortunately come at a time when many businesses are in desperate need of staff as things start to ramp up again ahead of the summer season.",{"type":76,"content":1641},[1642],{"text":1643,"type":68},"The balance of power has shifted. Employees now have more of a say in where and how they work, and they’re voting with their feet. People are looking for fair hours, management they can trust, and above all, a great workplace culture. Businesses that ignore these demands risk losing their top talent and face the prospect of staff shortages or even temporary closure. ",{"type":76,"content":1645},[1646],{"text":1647,"type":68},"How can you create a great workplace culture to ensure your high performing people stay with you to help your business thrive? Here are some practical ideas.",{"type":76,"content":1649},[1650,1653],{"type":1301,"marks":1651},[1652],{"type":82},{"text":1654,"type":68,"marks":1655},"Create a memorable onboarding experience",[1656],{"type":82},{"type":76,"content":1658},[1659],{"text":1660,"type":68},"Creating a great first impression is important, but it starts long before your new hire turns up for their first shift. ",{"type":76,"content":1662},[1663],{"text":1664,"type":68},"Your onboarding process sets the scene for your workplace culture. If you’re disorganised in getting forms out, or you ask people to come in and collect paperwork before they’re even on the books, this isn’t a great start. ",{"type":76,"content":1666},[1667,1669,1675],{"text":1668,"type":68},"Set them up for success with great communication, digital onboarding, and a proper training plan in place to welcome them into your business. It’s a good idea to invest in a good ",{"text":1670,"type":68,"marks":1671},"onboarding tool",[1672],{"type":122,"attrs":1673},{"href":1674,"uuid":46,"anchor":46,"target":125,"linktype":126},"https://www.deputy.com/au/features/employee-onboarding",{"text":1676,"type":68}," to help streamline the process.",{"type":76,"content":1678},[1679,1681],{"text":1680,"type":68},"Research has shown that a great onboarding process can make a huge difference to retention, as well as people’s productivity levels. Yet, a Gallup study found ",{"text":1682,"type":68,"marks":1683},"only 12% of businesses have a great onboarding experience.",[1684],{"type":122,"attrs":1685},{"href":1686,"uuid":46,"anchor":46,"target":125,"linktype":126},"https://www.gallup.com/workplace/238085/state-american-workplace-report-2017.aspx",{"type":76,"content":1688},[1689],{"text":1690,"type":68},"By putting your business in the 12% of those who have an easy, seamless onboarding experience, you’re setting your people up for success and ensuring they stick around for longer.",{"type":76},{"type":76,"content":1693},[1694],{"text":1695,"type":68,"marks":1696},"Find a work-life balance that works for everyone",[1697],{"type":82},{"type":76,"content":1699},[1700],{"text":1701,"type":68},"The pandemic has highlighted the fact that there’s a better way to live, balancing the things you love doing with your working life. People have more choice than ever about where and who they work for, and if you’re not offering the flexibility they need, chances are they can easily find another business that can.  ",{"type":76,"content":1703},[1704,1706,1712],{"text":1705,"type":68},"As an employer, it’s important to understand how your work fits into your people’s lives and create rosters that support both your team and your business. Allowing your people to set their own availability or to swap shifts with other team members are simple ways to create a better ",{"text":1707,"type":68,"marks":1708},"work-life balance",[1709],{"type":122,"attrs":1710},{"href":1711,"uuid":46,"anchor":46,"target":125,"linktype":126},"https://www.deputy.com/au/blog/what-is-work-life-balance-managers-guide",{"text":1713,"type":68},". ",{"type":76,"content":1715},[1716,1718,1724],{"text":1717,"type":68},"This can be tricky to manage manually. A ",{"text":1719,"type":68,"marks":1720},"good rostering tool",[1721],{"type":122,"attrs":1722},{"href":1723,"uuid":46,"anchor":46,"target":125,"linktype":126},"https://www.deputy.com/au/features/scheduling-software",{"text":1725,"type":68}," can do the heavy lifting for you, allowing you to quickly spot gaps in shifts, offer them to eligible people, and approve the roster on-the-go.",{"type":76,"content":1727},[1728],{"text":1729,"type":68},"Offering flexibility is really a win-win: your people get a sense of control over when and how they work, and you get peace of mind you’re going to be staffed accordingly.",{"type":76,"content":1731},[1732],{"type":169,"attrs":1733},{"alt":14,"src":1734,"title":14},"https://a.storyblok.com/f/64010/6240x4160/a5b283d688/bar-biscotti-workplace-culture.jpg",{"type":76},{"type":76,"content":1737},[1738],{"text":1739,"type":68,"marks":1740},"Build trust through transparency ",[1741],{"type":82},{"type":76,"content":1743},[1744],{"text":1745,"type":68},"Trust is crucial for developing loyal and engaged workers. The problem is it often takes time to prove you’ve got their best interest at heart, so how can we quickly build trust upfront?",{"type":76,"content":1747},[1748],{"text":1749,"type":68},"Create an environment where your team are comfortable sharing feedback with you about how they’re feeling, or any concerns they might have. If your employee knows their voice is being heard, they are more likely to consider themselves part of the business and want to proactively contribute to its success. ",{"type":76,"content":1751},[1752,1754,1760],{"text":1753,"type":68},"One study from ",{"text":1755,"type":68,"marks":1756},"Gallup",[1757],{"type":122,"attrs":1758},{"href":1759,"uuid":46,"anchor":46,"target":125,"linktype":126},"https://www.gallup.com/workplace/236366/right-culture-not-employee-satisfaction.aspx",{"text":1761,"type":68}," found that engaged workers are 21% more productive than disengaged workers.",{"type":76,"content":1763},[1764,1766,1772],{"text":1765,"type":68},"Ask staff what they think would make a difference to the business. To make it easy, invest in a ",{"text":1767,"type":68,"marks":1768},"team feedback tool",[1769],{"type":122,"attrs":1770},{"href":1771,"uuid":46,"anchor":46,"target":125,"linktype":126},"https://www.deputy.com/au/blog/keep-a-pulse-on-your-team-engagement-with-deputy",{"text":1773,"type":68},". This makes it simple for employees to provide feedback quickly and anonymously.",{"type":76,"content":1775},[1776],{"text":1777,"type":68},"But it’s not enough to just ask, you must also act. ",{"type":76,"content":1779},[1780],{"text":1781,"type":68},"Turn this feedback into action by creating plans to improve workplace sentiment and engagement. And if it’s not possible to action it, at least acknowledge their feedback and explain your reasoning behind your decision.",{"type":76},{"type":76,"content":1784},[1785,1789],{"text":1786,"type":68,"marks":1787},"Ready, set, go",[1788],{"type":82},{"text":1790,"type":68},".",{"type":76,"content":1792},[1793],{"text":1794,"type":68},"The race for talent is well and truly on. Don’t be fooled into thinking that people will stick with you because they need the work. Chances are, there are plenty of other businesses out there who are offering better conditions, more empathic management, and greater flexibility.",{"type":76,"content":1796},[1797],{"text":1798,"type":68},"As things start to open up, your customers are eager to enjoy the hospitality scene more than ever before, and you need top quality staff that will stick with you for the long term. To ensure a healthy bottom line focus on keeping your number one asset, your people, happy and engaged. ",{"type":76,"content":1800},[1801,1806,1814],{"text":1802,"type":68,"marks":1803},"Streamlining your onboarding and scheduling processes can give you more time to focus on creating a remarkable workplace culture. 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Read more about it here","employee-onboarding","_content_types/tags/features/employee-onboarding",60,[],"b1e16530-07bc-4444-9e5f-6c21273a5100","2022-04-11T01:55:05.947Z",[],{"name":896,"created_at":897,"published_at":898,"updated_at":899,"id":900,"uuid":901,"content":1856,"slug":910,"full_slug":911,"sort_by_date":46,"position":912,"tag_list":1859,"is_startpage":15,"parent_id":914,"meta_data":46,"group_id":915,"first_published_at":916,"release_id":46,"lang":52,"path":46,"alternates":1860,"default_full_slug":46,"translated_slugs":46,"_stopResolving":54},{"_uid":903,"icon":1857,"link":1858,"name":896,"subline":909,"headline":896,"component":885},{"_uid":905,"title":31,"imgSrc":14,"plugin":32,"imageAlt":14,"minWidth":880,"imageName":14,"imageS3Key":14,"description":37,"mobileWidth":881,"desktopWidth":881,"assetSelector":14,"imagePublicUrl":14,"sourceImageWidth":14,"sourceImageHeight":14},{"id":907,"url":14,"linktype":443,"fieldtype":444,"cached_url":908},[],[],[1862],{"name":947,"created_at":948,"published_at":949,"updated_at":950,"id":951,"uuid":952,"content":1863,"slug":130,"full_slug":966,"sort_by_date":46,"position":967,"tag_list":1866,"is_startpage":15,"parent_id":942,"meta_data":46,"group_id":969,"first_published_at":970,"release_id":46,"lang":52,"path":46,"alternates":1867,"default_full_slug":46,"translated_slugs":46,"_stopResolving":54},{"_uid":954,"icon":1864,"link":1865,"name":947,"subline":965,"headline":947,"component":885},{"_uid":956,"title":31,"imgSrc":14,"plugin":32,"imageAlt":957,"minWidth":880,"imageName":958,"imageS3Key":959,"description":37,"mobileWidth":881,"desktopWidth":881,"assetSelector":14,"imagePublicUrl":960,"imageOriginalUrl":961,"sourceImageWidth":14,"sourceImageHeight":14},{"id":963,"url":14,"linktype":443,"fieldtype":444,"cached_url":964},[],[],[],[],"combatting-the-talent-shortage-by-creating-a-five-star-workplace-culture","gb/blog/combatting-the-talent-shortage-by-creating-a-five-star-workplace-culture",-68090,[],"9924e8da-13bd-4723-80c2-bb2fed6371c7","2021-12-09T22:56:36.903Z",[1877,1880],{"id":1878,"name":1588,"slug":1870,"published":54,"full_slug":1879,"is_folder":15,"parent_id":1582},91669227,"us/blog/combatting-the-talent-shortage-by-creating-a-five-star-workplace-culture",{"id":1881,"name":1588,"slug":1870,"published":54,"full_slug":1882,"is_folder":15,"parent_id":1586},91669114,"au/blog/combatting-the-talent-shortage-by-creating-a-five-star-workplace-culture",{"name":1884,"created_at":1885,"published_at":1886,"updated_at":1887,"id":1888,"uuid":1889,"content":1890,"slug":1922,"full_slug":1945,"sort_by_date":46,"position":1946,"tag_list":1947,"is_startpage":15,"parent_id":1575,"meta_data":46,"group_id":1948,"first_published_at":1949,"release_id":46,"lang":52,"path":46,"alternates":1950,"default_full_slug":46,"translated_slugs":46,"_stopResolving":54},"The Benefits of Using a Roster App","2020-06-24T06:10:42.992Z","2023-08-07T10:55:37.212Z","2023-08-07T10:55:37.246Z",14087644,"6755ffe8-e4f1-4716-983f-dc6029568988",{"seo":1891,"_uid":1896,"author":1897,"content":1902,"headline":1884,"component":856,"post_date":1919,"thumbnail":1920,"types_tag":1928,"features_tag":1935,"show_resource":15,"industries_tag":1942,"related_articles":1943,"ways_of_working_tag":1944},{"title":1075,"plugin":1076,"seoTitle":1892,"description":1078,"seoKeywords":1893,"seoTitleInput":1894,"seoDescription":1895},"Find out the benefits of using a roster app - Deputy UK","scheduling software","Find out the benefits of using a roster app","Click here to find out how using a rostering app can help businesses stay aware of scheduled staff shifts and keep on top of both absences & holidays.","27a4c403-02c0-4ba9-a6b6-db3a57af4369",{"name":21,"created_at":22,"published_at":23,"updated_at":24,"id":25,"uuid":26,"content":1898,"slug":44,"full_slug":45,"sort_by_date":46,"position":47,"tag_list":1900,"is_startpage":15,"parent_id":49,"meta_data":46,"group_id":50,"first_published_at":51,"release_id":46,"lang":52,"path":46,"alternates":1901,"default_full_slug":46,"translated_slugs":46,"_stopResolving":54},{"_uid":28,"name":21,"image":1899,"component":42,"description":43},{"_uid":30,"title":31,"plugin":32,"imageAlt":33,"minWidth":34,"imageName":35,"imageS3Key":36,"description":37,"mobileWidth":38,"desktopWidth":38,"assetSelector":14,"imagePublicUrl":39,"imageOriginalUrl":40,"sourceImageWidth":41,"sourceImageHeight":41},[],[],[1903],{"_uid":1904,"content":1905,"component":436},"b26a2731-b224-4b65-b761-ddf8916231e6",{"type":59,"content":1906},[1907,1918],{"type":76,"content":1908},[1909,1911,1916],{"text":1910,"type":68},"When it comes to running a business, there are all the important considerations like maintaining a solid cash flow, keeping clients happy and winning new business. But something that’s often overlooked – and equally, if not even more important, than those things – is [scheduling staff hours](https://www.deputy.com/blog/how-to-schedule-your-staff). After all, for operations to run smoothly, you need a well-oiled machine of happy and productive team members. Here’s why using a roster app could change the way you do business. * * * ### **What are the different types of rosters?** You don’t have to conform to any one set of rules when it comes to rosters – after all, you know how to run your business better than anyone else! But here are a few popular options to consider: * **Duty rosters:** These are useful for businesses where more than one team member is equipped to take on particular roles. A duty roster can clarify those roles and avoid any unintentional double-ups. * **Flexi-rosters:** Flexible working is becoming more and more common, and having a roster that’s equipped to handle the changing needs of employees is crucial for all business types – but especially those that schedule staff in shifts or keep long hours on weekends. * **Staggered rosters:** For retail businesses that have fluctuations in customer numbers depending on the time of day, staggered rosters can ensure the right number of employees are always on the clock. It’s worth investigating how a few [quick hacks for rostering](https://www.deputy.com/blog/5-quick-hacks-for-better-payroll-management) can revolutionise your scheduling practices. They can not only streamline your processes, but also turn the creation of those rosters from a time-intensive chore into something concise, easy to manage and worthy of your business. * * * ### **Get staff involved** A [roster app](https://www.deputy.com/features/scheduling-software) is only as good as the people who use it – so it makes sense to share your company roster with your whole team. This avoids any inadvertent favouritism with employees, and lets anyone [throw their hat in the ring for certain shifts](https://www.deputy.com/features/shift-trading), for example on better-paying public holidays. While the final decision should always rest with the boss, having two-way communication and transparency can do wonders for staff morale and productivity. * * * ### **Need to fill busy shifts? Use experienced workers** There will always be days when things get hectic and you need to call in the troops. But with a proper roster app, you can prepare for those busy periods and assign duties and shifts to your best team members. While busy periods are also really useful for training up new staff, be sure to keep experienced employees around so everything runs smoothly. * * * ### **Automate availability and time-off requests through the roster app** Gone are the days of heavy ledgers and handwritten shifts – thankfully! In the modern age, all rostering should be online and, preferably, certain tasks should be automated. This includes letting team members choose their availability and make leave requests. The right roster app will have all this and more, and being able to automate the time-consuming jobs will make for a more streamlined business operation. * * * ### **Let staff see their work schedules** As has already been mentioned, transparency is extremely important for small business owners – especially for managers juggling a team of casual or seasonal employees. By having a roster app that every team member can access on their phone or PC, they can view their schedules and make requests without having to contact HR or call you during your downtime. But perhaps most important is that this functionality gives your team enough time to view their shifts and plan for their week ahead. Having everything online and visible means last-minute calls into work are less frequent, and the schedule is consistent week in, week out. * * * ### **How Deputy can help** There are all sorts of ways you can bring your rostering techniques into the modern era, and having an intuitive, user-friendly roster app is the perfect way to get started. Deputy’s online ",{"text":1912,"type":68,"marks":1913},"rostering software",[1914],{"type":122,"attrs":1915},{"href":744,"uuid":46,"anchor":46,"target":135,"linktype":126},{"text":1917,"type":68}," is an all-in-one solution that does everything from sending employees notifications to optimising rosters and [integrating POS data](https://www.deputy.com/integrations) – and heaps more! **Find out more about roster apps and saving time with** [**Deputy**](https://www.deputy.com/features) **today.**",{"type":76},"2018-08-09 00:00",{"id":1921,"title":31,"plugin":32,"imageAlt":1922,"minWidth":860,"imageName":1923,"imageS3Key":1924,"description":37,"mobileWidth":1535,"desktopWidth":1535,"assetSelector":14,"imagePublicUrl":1925,"imageOriginalUrl":1926,"sourceImageWidth":863,"sourceImageHeight":1927},1197653,"how-a-roster-app-can-save-you-time","how-a-roster-app-can-save-you-time-thumbnail.jpeg","f/64010/600x342/fcd9e1e34c/how-a-roster-app-can-save-you-time-thumbnail.jpeg","https://s3.amazonaws.com/a.storyblok.com/f/64010/600x342/fcd9e1e34c/how-a-roster-app-can-save-you-time-thumbnail.jpeg","//a.storyblok.com/f/64010/600x342/fcd9e1e34c/how-a-roster-app-can-save-you-time-thumbnail.jpeg",342,[1929],{"name":870,"created_at":871,"published_at":872,"updated_at":873,"id":874,"uuid":875,"content":1930,"slug":886,"full_slug":887,"sort_by_date":46,"position":888,"tag_list":1933,"is_startpage":15,"parent_id":890,"meta_data":46,"group_id":891,"first_published_at":892,"release_id":46,"lang":52,"path":46,"alternates":1934,"default_full_slug":46,"translated_slugs":46,"_stopResolving":54},{"_uid":877,"icon":1931,"link":1932,"name":883,"subline":884,"headline":883,"component":885},{"_uid":879,"title":31,"imgSrc":14,"plugin":32,"imageAlt":14,"minWidth":880,"imageName":14,"imageS3Key":14,"description":37,"mobileWidth":881,"desktopWidth":881,"assetSelector":14,"imagePublicUrl":14,"sourceImageWidth":14,"sourceImageHeight":14},{"id":14,"url":14,"anchor":14,"linktype":443,"fieldtype":444,"cached_url":14},[],[],[1936],{"name":896,"created_at":897,"published_at":898,"updated_at":899,"id":900,"uuid":901,"content":1937,"slug":910,"full_slug":911,"sort_by_date":46,"position":912,"tag_list":1940,"is_startpage":15,"parent_id":914,"meta_data":46,"group_id":915,"first_published_at":916,"release_id":46,"lang":52,"path":46,"alternates":1941,"default_full_slug":46,"translated_slugs":46,"_stopResolving":54},{"_uid":903,"icon":1938,"link":1939,"name":896,"subline":909,"headline":896,"component":885},{"_uid":905,"title":31,"imgSrc":14,"plugin":32,"imageAlt":14,"minWidth":880,"imageName":14,"imageS3Key":14,"description":37,"mobileWidth":881,"desktopWidth":881,"assetSelector":14,"imagePublicUrl":14,"sourceImageWidth":14,"sourceImageHeight":14},{"id":907,"url":14,"linktype":443,"fieldtype":444,"cached_url":908},[],[],[],[],[],"gb/blog/how-a-roster-app-can-save-you-time",2950,[],"b747e23c-2b0d-4430-ba47-5e7ab1ba7e71","2018-08-09T00:00:00.000Z",[1951,1954],{"id":1952,"name":1884,"slug":1922,"published":54,"full_slug":1953,"is_folder":15,"parent_id":1582},13971162,"us/blog/how-a-roster-app-can-save-you-time",{"id":1955,"name":1884,"slug":1922,"published":54,"full_slug":1956,"is_folder":15,"parent_id":1586},14087643,"au/blog/how-a-roster-app-can-save-you-time","why-shift-roster-planning-is-more-profitable-than-you-think","gb/blog/why-shift-roster-planning-is-more-profitable-than-you-think",-69670,[],"e0904b11-1d84-4bb6-b711-1dd6758b1319","2025-08-11T00:28:46.127Z",[1964,1967],{"id":1965,"name":6,"slug":1957,"published":54,"full_slug":1966,"is_folder":15,"parent_id":1582},72111996416323,"us/blog/why-shift-roster-planning-is-more-profitable-than-you-think",{"id":1968,"name":6,"slug":1957,"published":54,"full_slug":1969,"is_folder":15,"parent_id":1586},72122896632353,"au/blog/why-shift-roster-planning-is-more-profitable-than-you-think","gb",1781841841927]